ComplaintsforInsight Pest Solutions, LLC

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After being pressured to sign up for this service over a year ago now, I was told I had a contract that lasted a year which would have ended June 2023. Instead of being contacted in anyway or being warned I guess the contract was renewed when I indeed did not want it. Fine. Whatever. But Im at a point in life that I can no longer afford this service, that I would barely call a service. Ive never really found a way to contact them that actually goes anywhere when a problem arises and its confusing what they actually offer. I dont want money that Ive paid in back or anything, I just want this canceled without threat of ******* fee for a contract renewal that I wasnt aware was going to happen. Ive been complacent in paying it up until this point, but its gotten ridiculous.

  

  Business response

  01/15/2024

  Thank you so much for your inquiry. We look forward to assisting you. Please contact us at your earliest convenience, we are ready to address any questions or concerns you may have.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A salesperson for Insight approached us at our home in July 2022. We agreed to purchase their package-- a series of services to be completed over the course of a year. The initial contact was to be the following week-- we were told a technician would enter our home (while we were home) and "treat" the areas under our sinks ( where critters like to congregate), along our baseboards and outside the home. On the appointed date the female technician did come and my husband gave her access to the house. She accessed the sink in the laundry room ONLY. She did NOT access the other sinks in our home ( there are 5 total). My husband asked her and she told him she did not "need to". She did not access the lower level of the home, which is where we told the salesperson the biggest pest issues were. She left-- telling my husband someone would "return to complete the work". NO ONE EVER RETURNED despite multiple calls. We called the number we had on the salesperson's card and got no response. We cancelled the payment we had authorized because the service was never performed-- not the first time, and no one EVER returned to complete the series. We called but received no follow up.Since the employees of InSIght Pest Solutions FAILED to complete their duties, we do not owe them the $640 they are claiming they are owed. They have now sent this amount to collections-- harming our credit which is detrimental to us in multiple ways. For InSight to correct this issue they need to correct the billing claim and remove the collections claim

  

  Business response

  01/03/2024

  *****,

  We're sorry for the frustration you have experienced. Thank you for reaching out to us. It looks like we've been trying to reach out to the number we have on file for you since July, 2022 unsuccessfully. We would love to get in touch with you to sort this out. Please give us a call back at ************** with the extension of ****. We hope to hear from you soon.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed up for a service to help us with pest removal. On the initial call, I was told of the start up rate as$100 then $50/mo going forward. I asked if I could cancel at any time. I was told I could. I then asked about any other cancellation policies as was not told of the $300 cancellation fee. I called to cancel my services and was told I needed to continue for 1 yr else I would need to pay a $300 cancellation fee. The representative then told me that this is clearly stated in the contract I signed, which is in fine print. However, given I had clearly asked on my initial call, I reviewed this is very upsetting to a customer who had specifically asked about cancellation.

  

  Business response

  12/13/2023

  *****, we're apologize for any frustrations we have caused you regarding our early cancellation protocols. We're very happy to have been able to resolve your mouse issue and were upset that you decided to cancel after the issue was solved. Having ongoing or reoccurring protection is very important and beneficial as pests will eventually come back if the house is untreated for too long. With protection in place, all you would have to do is reach out to us with any other concerns that come about. With that said, please reach out to us with any other questions or concerns you might have and we'll do our best to help you. Our number is **************. Hope to hear from you soon!

  Customer response

  12/27/2023

   
  Complaint: 21000920
  
  I am rejecting this response because:

  My husband resolved the issue after your services were inadequate. That is why we cancelled and ultimately should have been informed on my initial questioning about the cost of cancellation. Your staff should clarify the cancellation fees when a client inquires so that your business practices are transparent. As such, I will not recommend your service to anyone. I hope that you would remedy your practices and refund my cancellation fee given your misleading practices.

  
  Sincerely,
  
  *************************

  

  Business response

  12/28/2023

  Hi ***********

  Thank you for your response. We tried to reach out to you over the phone, but had to leave a voicemail. We're willing to offer you a partial refund as a settlement to resolve this issue, but we strongly encourage renewing services as you will benefit from what we have to offer. More details are provided in the voicemail that was sent. Please give us a call back at ************** or email us at **************************************.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company came door to door. Pressured to sign because all the neighbors signed and Id get a discount.They came 3x and there were zero visible results. The house was covered in insect guts and there were still spiders all over. I tried to cancel but they said I had agreed to my contract and would be billed over 400 to cancel. I declined to cancel but they continued to move on with the cancellation and bill me over $400. The services provided werent even worth the monthly fee they were charging me. Even at the discounted price. Complete racket. Do not agree to any services. What a complete mess.

  

  Business response

  12/01/2023

  Hi *********,

  We're sorry to hear you had a negative experience with us. We want to open communication with you and find a way to make this right. Unfortunately, we are unable to find an account under your name. We tried calling your number, but there was no answer.

  If you could give us a call at ************** or email us at *************************************** we will do our best to get your issue resolved.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  A door-to-door salesman came to my door and offered services from this company. I explain to her that I already had ****** call Services and was not under any contract. She explained that these were also no contract services and that they offered more services. I agreed to having the services switched to insight And was serviced only one month I began traveling for my job and declined the next service date. I was then informed of a new job opportunity. Explain to insight that I would be moving. I was then informed that I would still owe for discount services I believe, and a termination fee . I explain to them that it was beyond my control and apparently the amount keeps rising. I have paid for services rendered was not aware that this was a one year contract I would have never entered into and have spoken to employees from insight with no resolution.

  

  Business response

  11/13/2023

  Hi, Laquienta. It saddens us to see you put in this situation and we wish to find a way to come to a proper resolution from our end. As much as it hurts to say, however, there is not much power we have at the corporate office since your location is an independently owned franchise, meaning your account is not accessible by us. What we can do, however, is notify your local office of your complaint. They will reach back out to you shortly. If you wish to try and call them again, make extra sure you're calling the right number, as it is not uncommon for customers to call our corporate office who were actually serviced by one of our franchises. The number you'll wish to call if you wish to reach back out directly is **************.Otherwise, please wait patiently for a representative to call you back. Thank you for being the best part of Insight.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In July 2023, a salesperson representing Insight Pest Solutions came to my home soliciting business for Insight Pest Solutions. At the time I was experiencing an ant problem on my property and was interested in his business. The salesperson informed me that they normally charge over $300.00 for initial treatment but since several in the neighborhood signed up, they can do it for $129.00. The next treatment would be $50. They would come back in the fall and spring to treat the home. I agreed to this price. The salesperson kept insisting that I give him a credit card to put on file. I told him no, that I do not pay until service is completed. He then became insulting but called a "manager," to agree to allow me to pay after service. I never saw a contract. I can't remember if I signed anything on his pad. They came and did an initial service. They emailed me a bill and even mailed me a bill. I paid the bill of $129.00 on time. Recently, I have been getting phone calls from this company to discuss my account. I thought they wanted to schedule a fall treatment. It turns out they said I owed $98. I told them I paid my bill. They then informed me they bill me $50.00 a month. I informed them that was not my understanding, that it was $50.00 a treatment. The person on the phone said he would talk to his manager. I was informed that I could pay $147.00 at time of service. I insisted that was not my understanding and will decline their service in the future. The representee for Insight Pest Control informed me that I can terminate the service but will owe the $98.00 plus termination fee. I informed I am not paying that cost as no service was provided, and I was not aware of those costs. Representee said it was a miscommunication. My side is the salesperson misrepresented the true costs. I kept insisting that I was never sent a bill in the first place. I never got billed by email nor by letter. Representee then threatened me with collections. The phone call ended.

  

  Business response

  10/20/2023

  Hi *******. We're sorry we made you feel mislead by our services. The last thing we want to do is make our customers feel they've been falsely sold a product, and we want to do what we can to make this right. We will find out who the representative is who first signed you up with us and address your issues with them so it doesn't happen again. We are also willing to offer you any desired settlement you feel is appropriate. We do wish to respect your privacy and will not attempt to contact you further, but your cancellation fees will not be waived. If you wish to come to a more reasonable solution, please give us another call at ************** and we'll negotiate a settlement.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In June 2023 I was misled by a salesman who was soliciting door to door. He offered me a special price as he was in the neighborhood which included a spray for bugs outside our home 3 times for a onetime fee of $200.00 plus tax. I confirmed the offer with him verbally several times as I was not interested in signing up for a yearly service or any service that would cost more than the onetime payment. I was not able to check the whole contract because he only showed the signature page on his IPAD. I was told the contract would be sent by email and it never was. The first appointment was set for a time that I would be home and the tech came and left hours before our appointment time. I checked our security cameras and there is no footage of anyone coming to the house so I called the company to complain and was assured that someone was there and they had the documentation to prove it. They offered to send another tech to spray again but said that it would be an overdose and to wait until the second appointment so I agreed. On the second appointment day the tech called saying he was at my door hours earlier than our scheduled appointment time again. I was very upset and told him to come back later at the scheduled time. He agreed and came back and we saw the service being completed. Today I see that I was charged another $200 plus tax on my credit card. When I called to complain I was told that everything the salesman said to me was a lie and the contract actually stated that I signed up for a quarterly service and I would be charged $200 plus tax for two more visits and if I want to cancel I would have to pay a cancellation fee. I asked them for a refund for the second charge as that was not what I had agreed to and they said no. They only offered cancel the rest of my service at no charge. I am completely unsatisfied as I was lied to by the salesman then I was told I received a service when there was no evidence that anyone was at my property.

  

  Business response

  10/19/2023

  Hi *******. Thank you for reaching out to us with your issue. We're sorry you feel mislead by our salesperson and want to do everything in our power to make it right. We're going to send a message to your local franchise so you should hear from them soon. If you don't hear from them, please reach out to them at ************.

  Customer response

  10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It was June 2023. I was told that treatments for bugs would be every four months and I would pay $49.00 for each of the four treatments. But. I am getting billed $49.00 every month for a year. and that is for four treatments. That is not how the payment schedule was explained to me. I called this morning to ask about the billing. I was told that Im stuck in this $49.00 a month thing until next May! The sales pitch that I got at the very beginning was that Id pay $49.00 four times a year for treatment. I am sick about having to pay all of the extra money. I feel like I got scammed into this service by being told that Id only have four payments for the four times of service.

  

  Business response

  09/26/2023

  Hi *****. Thank you for allowing us to come to a resolution with your issue. We're very grateful for your loyalty and hope you're satisfied with our services in the future. Please give us a call if you need anything else from us.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After ignoring the no solicitor signs in my neighborhood , a young man maybe 18 came hoverboarding through my grass(I know because I could clearly see the track in and out of the yard).I was not home but after some shady sales tactics which were blatant lies, he convinced my fiance to try their service.The first time the technician came out things were good. No major issues. Then about a week later things got worse. More bugs...a lot more bugs When we called to see why this was or I'd someone could come back out we were informed it was a BI MONTHLY service but that we were charged monthly I stated we wanted to cancel and they informed ******* 300 dollar cancelation fee.I told them i was done, canceled my card they had on file (after them attempting several times to charge it) Last week I received no less than 10 calls and several emails harassing me about a due balance we never received service for.Then finally mid week they sent two rather large gentleman over under the lie that they were "here to service the yard but first take care of this issue of non payment".I kindly told them we had already called to cancel and that they needed to leave my front porch before we called the police. They then proceeded to sit in my drive way (blocking my car) which resulted in me being late to pick up my daughter.Now again today they send an email informing me they are taking me to collections over a 200 dollar bill I never agreed to nor ever received services for.Something needs done as this company sales tactics and bait and switches and intimidation tactics are absolutely insane.

  

  Business response

  09/26/2023

  We're sorry you had such a poor experience with us, *****. One thing worth noting is that Pest Control is a process. Pest Control activity might increase for a few days after the first service as they have just been removed from their hiding spots. However, if you did agree to a one-time service, then that is something that should be addressed with your local representatives. We will notify our ************ franchise and you should hear from them soon.

  Customer response

  09/26/2023

   
  Complaint: 20652993
  
  I am rejecting this response because:
  

  The ************ location was extremely rude and refused anything be done about it.

   

   

  my hopes is someone at the corporate level can at the very least initiate a stop order on payment collections.

   

  a quick look around the BBB website indicates i am far from the first to make these accusations and yet dating back to 2019 to present, they continue to use these shady business practices to trick new clients into signing up for yearly services.

   

   

  Add to this the fact that there are clearly no solicitation signs posted throughout our development and yet we were coerced into trying the one time service by a young man soliciting 

   

  sincerely,
  
  *************************

  

  Business response

  09/26/2023

  We're sorry the ************ location was rude. If you haven't yet tried, please give us a call at ************** or email us at **************************************** We'll see what we can do from our end. Just let our representative know about your situation with the ************ location. Thank you for being the best part of Insight.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  A rep for the company solicited our neighborhood for a week straight knocking on our door 4-5 times a day from 4PM-8:30 at night, he told us they werent going to leave our neighborhood until they had us signed up for a treatment. Said we could do a 1 time treatment that our neighbors had all done it one time. We signed up for a one time treatment they didnt do a good job, they sprayed just the front of our house we still had spiders and bugs. I called to cancel they said we couldnt cancel it was recurring treatments he signed us up for. They continue to solicit us weekly ringing our doorbell at 8:30 at night waking up our child. This company is completely unprofessional with the way they harass you until you sign up. I want out of this so called contract and wish to be left alone by their sales reps.

  

  Business response

  09/21/2023

  Hi, Eamon.

  Thank you for allowing us to resolve your issue. We're happy we were able to come to a resolution that satisfies you. We're sorry you had such a negative experience with us and thanks to your help and cooperation, we'll be able to address it with our representatives so it hopefully doesn't happen again.

  If you need anything, just give us a call at ************** or leave an email for us at **************************************.

  Thanks!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩