Business ProfileforAquatica of Charlotte

I had been a regular customer of Aquatica / Clanton Rd. this year, having bought aquarium equipment, fish and water treatment chemicals. I had a TERRIBLE experience today and won't be coming back to this location ever again - until the two unfriendly and unprofessional young clerks and their responsible managers are no longer there! Not only could they not provide any useful advice on the different sizes of UV sterilizers they sell, they refused to show me the difference in physical size of the units, saying the store policy is "if you open the box, you bought it!" When I questioned that policy and asked for a manager, I was told she was out for lunch. Having bought the unit, I wanted to show them how they could have opened the cardbox box (which was not taped shut) to simply let me look at the units, the one clerk questioned me "What have you got against me anyway?" When I responded that my issue was the policy, not her, she turned her back to me, walked away with her nose up, and said "Have a nice day, sir..." When I said that being rude was on her, not the store policy, the other clerk chimed in "Get out of the store!" When I asked for his name he refused to provide it (although I have the names of both clerks). When I called the Mooresville store to complain about the incident, the manager apologized and assured me that this was NOT the store policy - that they show customers equipment all the time. I may give the Mooresville location a chance going forward.