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Find a Location

Planet Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPlanet Mitsubishi

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/27/2013

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    PO Box 5593, Mooresville, NC 28117-0593
    BBB File Opened:
    2/20/2013
    Years in Business:
    20
    Business Started:
    4/16/2004
    Business Started Locally:
    10/23/2012
    Business Incorporated:
    9/9/2008
    Accredited Since:
    2/27/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 69875 for this business, issued by Division of Motor Vehicles, NC

    These agencies may include:

    Division of Motor Vehicles, NC

    1100 New Bern Ave

    Raleigh NC 27697

    (919) 715-7000

    https://www.dmv.dot.state.nc.us

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    39
    Alternate Business Name
    • Planet Automotive Holdings, LLC
    Business Management
    • Mr. Jeff Tomascak, Owner
    • Mr. Helmi Felfel, Owner
    Contact Information

    Principal

    • Mr. Helmi Felfel, Owner

    Customer Contact

    • Mr. Jeff Tomascak, Owner
    • Mr. Helmi Felfel, Owner
    Additional Contact Information

    Fax Numbers

    • (704) 596-9066
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/17/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I went to Planet Mitsubishi of ********* on the evening of October 27, 2022 In hopes of financing a car. ****************************** helped me most of my time inside of planet Mitsubishi and was respectful, he was also open to the laws that I mentioned to him. In addition I told ***************** that on my credit applications that this is a consumer credit transaction and that I am the original creditor, I honestly do not know if this was done or not. Also a ***************************** a General Manager (I was told that he was a general manager at the time, which was a lie) came to ******************** desk, he addressed me in a hostile manner with a Mitsubishi ********* proposal offer which included down payment options etc. He frequently said within our short conversation that he needed my signature to do my credit applications so I asked him if you guys participated in the Truth and Lending Act, which ***************** answered yes. After this I explained to him 15 USC **** which states all fees are covered through the finance charge, including any fee to be paid in cash. ************* responded by saying I didn't know what I was talking about and that he knew more about the law then me. I tried to explain this law to him again and asked him if he knew Pub. law ***** which he responded by saying he didn't care about the law, he then proceeded to talk over me, and handed me a highlighter saying that he needed me to sign. I was denied credit which is a violation of applicable Pub. law and acts. I am demanding to receive the following, a full accounting from the finance transaction that occurred on that day, proof that the company didn't receive a transferral security from me therefore covering the fees for the vehicle, any credits exceeding $1 USD from the credit applications, completed w-9 tax form, licenses of the dealership, any cusip numbers derived from the applications, registered agent/ceo of the company's contact information, and any book ledger from the finance transaction.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angela M

    1 star

    08/06/2021

    Worst vehicle experience as far as service. Buying was great ever since then, absolutely the worst! Service scheduled me but never ordered the glass service so my car sat 2 days for no reason. Then after multiple calls with no reply or answer, I'll need to pick it up and re-schedule. So terrible!!!

    Planet Mitsubishi Response

    08/10/2021

    We definitely apologize for the way you are feeling. We truly know that without our customers, we would not exist, and we do not take your patronage for granted. We unfortunately do not handle the full windshield replacements within our facility due to the safety concerns and the complexity of the calibrations that are required with that particular repair. This results in us having to rely on outside companies to schedule the work as we request. Sometimes these companies are not as reliable as we would prefer and do not understand our obligations that we feel to our customers. We are working hard to build a relationship with a good reliable company within the Charlotte area that understands our needs and point of view. I do apologize that our communication was lacking and we do thank you for making us aware of this so we can address the issues and make the corrections needed. If we can be of any help in the future please reach out to me directly. John B**** General Manager Planet Automotive XXX-XXX-XXXX

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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