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Business Profile

New Car Dealers

Griffin Motor Co., Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Griffin Motor Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Griffin Motor Co., Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because: The suspension has no relation the the issue at hand which is emissions and engine related. Also the suspension leveling kit was installed by ******** Chevrolet of ********* which is a certified dealer and required no factory installed change to the vehicle and its drive train. They are diverting attention to the problem at hand and trying to avoid it and how me and my family are at risk driving this vehicle. I will obtain any means necessary to come to a conclusion on this matter. I have all supporting documents pics and videos to support my claim. I will bring this the attention of GM as well. 


      t or been told not to discuss it with me. I can not live like this anymore and paying for something I dont even have. I will attach work orders I have at moment. I also have video pics and the last time if Broke down could have caused a major accident.

      Business Response

      Date: 05/08/2023

      *********, ******  

      2021 GMC Elevation, V.I.N. code G19, Current miles 71,292, Warranty in effect with Component restrictions.  Warranty Void component *** Suspension lift and tire package and related components. 

      Unfortunately Griffin Motor Company is unable to represent General Motors the manufacture for your request. Griffin Motor Company has no control over the warranty process that is outlined by General Motors for product warranty or parts availability under warranty. For any questions or concerns related to the manufactures warranty please refer to your owners manual and your warranty material provided to you at the time of sale for guidance and contact information.

       

      Kindest regards,

       

      Griffin Motor Company

      Business Response

      Date: 05/15/2023

      *********, ******  


      2021 GMC Elevation, V.I.N. code G19, Current miles 71,292, Warranty in effect with component restrictions.  Warranty Void component *** Suspension lift and tire package and related components. 


      Unfortunately Griffin Motor Company is unable to represent General Motors the manufacture for your request. Griffin Motor Company has no control over the warranty process that is outlined by General Motors for product warranty or parts availability under warranty. For any questions or concerns related to the manufactures warranty please refer to your owners manual and your warranty material provided to you at the time of sale for guidance and contact information.  


      Kindest regards,

      Griffin Motor Company

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      I am rejecting this response because: It is very convenient to reply to this BBB complaint in the manner that they have. Offering me discounts on floor mats? The window sticker stated they were included. Discounts on services? The sales rep stated he was going to "throw in" some oil changes but I have no proof of that either. He also stated he would have someone "look at the dent" but that was just more deception. As stated numerous times prior there has been no communication from the dealership until now and it's all just a robotic response to blow me off. Words cannot express how wrong and unsettling this is. Monroe is a growing town with good old fashion real people in it. Except for this dealership unfortunately. There has to be a more equitable solution than me paying more money. With deals such as this I'm sure they have plenty already.

      t light up like the rest, drivers door doesnt line up when closed looks like its partially open when fully closed, a rental agreement in the glovebox with another couples info on it and I mean all info, and it was filthy dirty inside and out even after a second cleaning. Deep scratches in the paint all over and honestly I dont know what else. The list is long but distinguished. All the dealer cared about after my first post was the document with someones personal information on it. Once I told them it wasnt my info they stated to simply destroy it. Thats it. No more communication and I now have a vehicle I cant get rid of either. Absolutely abhorrent and disgraceful!!! They know they did me wrong thats why they dont respond to me.

      Business Response

      Date: 02/06/2023

      Complaint ID: ********


      Dear Customer,
      It is very unfortunate you are not enjoying your purchase, Griffin Motor Company prices and markets our cars/trucks/SUVs based on the condition and market demands of the unit. Our pricing tools take into consideration, the condition of the unit, the miles of the unit, and the demand and supply for the unit in the local market. We encourage our customers to drive and look over our inventory to make a purchase they are happy with. Looking at your file, I see that your family visited the store 2 times to look at the selected SUV and test-drove the unit as well. While we want you to enjoy your used car, we do not represent used units cars as a new unit. Older cars in some cases have cosmetic defects like scratches and dents or show signs of wear and use. Our car was marketed AS IS as indicated on the contract you signed. If an item like floor liners is something you wanted, we would have been more than happy to provide a quote for you to include those in your purchase. Wanting to provide you with good service we would be more than happy to provide a quote for the items you have concerns with and offer you a trade discount for those purchases or repairs. Regarding the oil life of 30 percent Griffin Motor Company provided a  complimentary oil change for your first oil service visit.
      Thank you very much for your purchase and if you would like to take advantage of our discount offer,please contact us to make arrangements.


      Griffin Motor Company 

      Business Response

      Date: 02/10/2023

      Complaint ID: ********


      Dear Customer,

      We have mailed a copy of the complimentary oil service card provided to you at the time of purchase to your home address. Please contact your sales consultant when you have reached the miles needed for the service and the consultant will coordinate an appointment for you. We will be more than happy to look at the key fob at that time or sooner. If sooner is better, please contact your sales consultant to make those arrangements.The Key Fob check is a reprogramming of the device and will require both keys to be present to complete the task. If you choose to have the Key Fob and the first service completed at the same time please when making the appointment, ask and the sales consultant to arrange transportation to and from your home if needed.

      Thank you very much for your purchase,


      Griffin Motor Company 

       

       

    Griffin Motor Co., Inc. is NOT a BBB Accredited Business.

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