Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since February 27th I have been trying to get this stealership to get me my refund on the extended warranty that I purchased. Emails and voicemails left to ***** ****** (no longer there) and now ****** ******* and her boss now (2 different bosses because apparently the first one is no longer there) go unanswered and calls not returned.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new vehicle at the dealership z I drive it out of the dealership *************************************************************************************************** to drive . I drove back home to ******** 1 week later same thing happen and the vehicle just stopped brought to real dealer in ** I called the dealership were I purchased the vehicle and they dealership said not there problem as I need to deal with ram customer service. The dealership sold me a car that had issues when I bought and now will not help me as its no longer there problem . The vehicle been sitting in my driveway as it is not drivable

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down $750 for a jeep, and I called and when I spoke with the woman she assured me that was refundable as I would not have put it down if it wasnt. Now the company is stating it wasnt, I never ended up going through with the jeep and I have yet to receive my money back. I feel deceived

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My racetrack taillight has now been replaced twice under factory warranty. Both of the replacements have been defective, as noted in the pictures, and during the first replacement, my right taillight was damaged. The picture titled 12.20.24 was from the morning of the original replacement appointment and shows that my original factory racetrack taillight was installed properly and right taillight intact. Capital claims they cannot properly install the racetrack taillight due to warpage despite my first replacement invoice stating "proper fitment and function". The service manager, ****** *********, not only refused to admit they placed a defective racetrack taillight on my car, he spoke to me as though I was beneath him and continued to send me on a run around with Dodge in trying to solve my issue. Instead of admitting the light was cracked on both corners, he claimed it was not sitting correctly and that's why they'd replace the light a second time. He also instructed me to do a good faith exchange for my broken taillight with my purchasing dealer. When I explained that Capital was my purchasing dealer, he informed me they "would not being doing s*** for me" and elaborated on how "shitty Dodge vehicles are now and to never purchase a CDJR EV because all I will do is keep complaining about quality". Upon getting the second replacement on 1/28/25, I was told the now second defective light was something I'd have to deal with because that's how it was delivered and that any other issues I had needed to be addressed with Dodge/FCA or I can take it to a bodyshop. This includes additional damage to my liftgate. *** will not help because dealership service departments are independently owned. The attached pictures are labeled to show the first defective racetrack taillight as well as the right taillight damage, and the current/2nd replacement racetrack taillight and the damage on it. Also, for the first visit there was no evaluation or walkaround of my vehicle at intake.

  Business Response

  Date: 02/07/2025

  Good afternoon, from the beginning the light was ordered do to water moisture in the light. we ordered the part and installed it and the customer was not happy with the fitment. when i got involved to look at the light she had mentioned that we damage the right rear tail light at which time i explained we where no where near that area when replacing the top light.  . i agreed to order a new racetrack light cause she was not happy and advised her to call stellantis and put a case in on the right rear tail light. note the right rear tail light was working fine , but had a small chip in the corner. i could not authorize to repplace that cause it was not a failed component. i also said that i would do what i can to help get it replaced if stelllantis agreed. The problem i have with this issue is the statemens she made about myself using profanity and talking down. this is not how we operate our business here and all we tried to do was to make her happy. i do not use those words with anyone and i think that she should take her business elsewhere moving forward do to we cannot make this customer happy and we do not appreciate customers making fase statements about our character. thanks

  Customer Answer

  Date: 02/07/2025

   
  I am rejecting this response because:
  I did not state I was unhappy with the fit, the light that was installed (as shown in the pictures on the original complaint) was damaged on both upper corners and the right taillight was now damaged. Three employees agreed about the damaged racetrack taillight until ****** began saying it would be replaced a second time because it is not sitting right. The current racetrack light on the vehicle that they replaced is also damaged (also in the pictures) and I was told to deal with it because that is how it was delivered to them. I was unhappy I was given a damaged product, now twice, and my vehicle is damaged. I stand by the disrespectful way I was treated by ******, however, everyone else was pleasant and cared about making this right. I cannot simply take my business elsewhere because this is factory warranty backed work and it is not up to someone else or me to correct your wrongs and be out of the money. 

  Business Response

  Date: 02/13/2025

  Good afternoon , again like i had mentioned , the customer was recommend to take the vehicle to a certified  collision center that is certified with dogde and have the lift gate inspected do to the race track light not fitting correctly . as we feel that the lift gate is the probem that is not allowing the race track light to sit propelry. we do not have a ******** center here on site . 

   

  thanks

  Customer Answer

  Date: 02/13/2025

   
  I am rejecting this response because:
  Capital is still not providing a solution for the damaged racetrack taillight currently installed on my vehicle, nor is there a solution for the broken right taillight or the other damage to my vehicle. If the vehicle is in fact "warped" as the dealership claims, with no history of damage or an accident on my part, where did this damage come from? Taking it to a collision shop does not solve this issue as there are multiple damaged parts on my vehicle not caused by me. At the start of this, my factory warranty was still in effect and I had purchased the ********* Care warranty through this dealership when I purchased the vehicle. Had there been any evidence of warping, why was this not addressed the first time y'all had the original light removed from the vehicle that was factory installed and seated just fine? Instead, the invoice states fitment was fine. If the vehicle was warped from the factory or the light removal, it could have been addressed then and taken up with Dodge/Stellantis. Now, ********** is unable and/or unwilling to help because the dealership service department is independently owned and not a responsibility of ********** to manage. I am not going to take my vehicle to a collision shop and pay for damages I did not cause or void the remainder of any warranties. Nor will I take my vehicle to a collision shop to diagnose or evaluate the potential warping that would involve them removing damaged parts to my vehicle until the matter of broken parts is resolved. 

  Business Response

  Date: 02/20/2025

  Again , we did not install any damaged parts on the vehicle the orignal light before all this started had the same problem , which is the reason we ordered a new one cause it was leaking water do to it no sitting flush. after the third one being the same the only other thing it can be is the tail gate itself . which like we said in previous posts and to the customer we do not have a collision shop on site or a body shop or certified collision center. we gave a recommendation for one that she can take it to to be looked at which they can make a determination what the next steps would be . the light we installed is not te issue. the repair will be covered under warranty do to this issue. We do not do body repairs at this store nor do we have a collision shop. 

  Customer Answer

  Date: 02/20/2025

   
  I am rejecting this response because:
  
  The photos submitted to the original complaint show the damage to both racetrack taillamps and my right taillight, proving the lights in fact being part of the overall issue, despite those facts constantly being unaddressed. I currently still have a damaged racetrack installed. I understand that Capital is not an authorized shop, and when I inquired about the process at the dealership, I was informed it was my responsibility to cover costs or take it up with Stellantis, which was unsuccessful because they are saying it is a dealership issue. In fact, they were willing to let me drive off the lot without telling D.V. (advisor) or me about the warpage at all, and I only knew because I read the invoice. For these reasons, and everything else Ive said, I will not address this issue with a collision shop until the matter of the damage to my vehicle is resolved because again, the first invoice from the first replacement states proper fitment and function, leading me to believe the warping could be from installment of factory backed work. Again, I addressed the installed racetrack taillamp being physically damaged along with the right taillight. I do understand there is now damage with the liftgate, but it cannot be diagnosed without removing the current taillamp, which was installed damaged. Unless Stellantis/Capital provides to me in official writing how to move forward with addressing the warpage without it hindering addressing the damage to my vehicle or damaged parts installed on my vehicle, I am not going to do myself a disservice and get work done to the areas of my vehicle that are the centers of this complaint.
  

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 6th of August I took my car in to have have issues with my backup camera/radio diagnosed and repaired, and received it back on the 27th of the same month. I went on a previous date before I was scheduled to work, and waited two hours before I was told that I would have to leave the vehicle and they did not supply loaner vehicles. Upon telling them I was contacting the *****, ***, *****, I was immediately promised a loaner, via phone call after I had left the place of business. On October 6th these issues began replicating again. That is ridiculous. I have taken utmost care of maintenence of this vehicle and this is not the experience that I was anticipating when purchasing a new car. My car was out of commission for 22 days the first time, only for them to repeat two months later. I was extremely happy with this car, at first but this has been an extremely stressful experience, as well as having to make multiple trips to the dealership. I thought we had resolved our issues amicably, only for them to start again. I have contacted the *****, ***, *****, and the ***** again in this case. Also a formal letter written to the manufacturer as per my states lemon law procedure. I would hate to lose this car, but these issues have me deeply concerned. I would also prefer to resolve this without it coming to litigation.

  Business Response

  Date: 10/29/2024

  See attachments 

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************** The following is a request of reimbursements for cost incurred due to either gross negligence and/or intentional wrong doing by repair ******************** advisory employees. On 8-6-24 Capital replaced starter and front brakes. Reference Invoice #****** On 8-7-24 truck was picked up after repairs were completed.On 8-7/8-8 I drove to *******, ** 760 miles On 8-9/8-13 on site ************, ** 60 miles On 8-13/8-16 on site ******, ** & drove back and forth from hotel in **********, **, 160 miles On 8-17/8-18 demobilization back to ******, ** 850 miles Check engine light appeared on dashboard on 8-18 somewhere in ******** I-81S .On 8-20 7:30 am returned to Capital and spoke with service advisor *********** ******. He took truck diagnostic readings which resulted in knock sensor error/not communicating. He stated that "it will take 1.5 weeks before he can get someone to look at it". He also stated that "it will be OK to drive it until you can return in about a week and half".On 8-21/8-22 drove ******, MA fuel consumption 9 MPG vs 13.5 MPG (normal avg.) 900 miles Additional 34 gallons of fuel $3.50 34 =$119 On 8-22 took truck to Metro dodge ram dealership due to concerns of fuel consumption. Made appointment with ********. I explained situation and they got the truck straight into diagnostic review. see technician video.On 8-23/8-28 picked up rental from enterprise rental company $429.87 On 8-23 knock sensor and harness ordered.8-23,8-26,8-27 3 days of lost wages waiting for repairs $915.00 (not including Weekend 8-24/8-25)8-23 to 8-27 hotel $876.63 meals $80/day 5 days x $80 = $400 On 8-28 picked up vehicle from **************, ** invoice RACS230027 $559.45.??On 8-28 to 9-19 dispatch to *************, **, ******, **, ***********, **, and ***************, ** On 9-20/9-21 demobilization to ******,** 9-22 visit to Capital to present this claim to management.

  Business Response

  Date: 10/11/2024

  Good afternoon, our response to the complaint. on 08/07/24 we delivered the vehicle back repaired for services that were needed and approved . the service department replaced the engine starter, rebalanced wheels, replaced front brakes and performed a recall 55b which required a road test and dtc's checked in the computer system for any faults present after repairs were made and vehicle was road test. If the knock sensor was damaged while repairs were done here the warning lights or dtc's would have appeared on the road test and this would have been found at that point . The service engine soon light came on for the customer hundreds of miles later, and not from any repairs that were made at the time on work order 103339.

   

  thanks

  Customer Answer

  Date: 10/14/2024

   
  
  I am rejecting this response because:
  
  

  The knock sensor wires were severed by someone at Capital Dodge. Since there are 2 knock sensor left and right. Left was severed. The check engine light doesn't necessarily come on immediately. See attached as this is per Dodge.

  So the answer to your response at Capital Dodge is unfound. The vehicle had only been service at your dealership, and your service advisor Christopher had stated "you can drive it until your next service with no problem"  this is very poor customer service/advice. See attached the damage that can be cause to any vehicle "other signs". Again Capital Dodge is at fault here for two reason. Severed wires and poor customer service practices. 

  
  

  Business Response

  Date: 10/14/2024

  Though we understand the frustration the customer is going through , we take pride in our work and make sure all repairs are done correctly and thorouglhy . The advisor communicated parts delays and thoughs delays are not under our control. All repairs were made correctly and vehicle was driven and rechecked , like i stated previously before it left. The new issue appeared hundreds of miles later and was deemed outside influence.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this 2021 Dodge Charger GT in December 2021 as Brand New.At ****** miles, the transmission went out and had to be replaced. I took it to *************** Dodge dealer to have them fix it. It took them 28 days to fix it. At ****** miles the Break Caliber went out. I took it to Albemarle Dodge *************** again and had it fixed. That took about 7 days as well. Warranty has covered all issues. Today 08/21/2024 I took the care to the dealership where I bought it at Capital Chrysler Dodge of Indian Trail. The transmission has possibly went out again. There is another problem and it is now in the shop again. The transmission is possibly slipping. There is no time estimate of how long this will take. I called Capital Chrysler of Indian Trail and asked to speak to the Owner ****. **** stated he will try to help me anyway that he can. **** is the service manager and was h*** bent on helping me. I told him what was going on with it and that I would like it replaced, exchanged or totaled out on their end. He stated he will talk to **** about it. My issue is how many more times is this going to happen until the car is totaled out and I'm without a car. I still have to pay for this car. I have a lien out on this car. The car has been serviced religiously. Maintenance has been done as well. The car came off the line messed up.

  Business Response

  Date: 08/24/2024

  This vehicle was purchased brand new in 2021. The initial repair was performed at 30k miles and was covered under the manufacturer warranty. I'm sure the 28 days was due to the parts delays at the time but I can only speculate since it was not our dealership. Then another 20k mioes later at 50k miles it needed a brake caliber, not uncommon for the miles on a performance vehicle. Both of these repairs were completed at another dealership, not Capital!! The current repair from 8/21/24 took less than two days and was a simple reflash of the *** module, also very common for all vehicles when new updates come out. 

  Respectfully,

  **************************

  Customer Answer

  Date: 08/24/2024

   
  I am rejecting this response because:
  These are excuses. The lemon law is ****** miles or 2 years on significant issues. 

  The transmission went out at ****** miles so no it was not repaired at ****** miles. 4k miles short from it being a lemon under federal law. Check the papers again. 

   Break caliber issues shouldnt have went out because this is a daily driver car that goes back and forth and gets parked. We do not drive this car like that. Just because its deemed a performance car does not mean ive drove it to its full performance because I dont. 

  Please know it was also out of service for over 20 business days total cumulative no matter if you were waiting on parts. Capital Chrysler sold me this vehicle. Your business *******. You need to rectify this situation and do right by your people. 

  Business Response

  Date: 08/24/2024

  I just repeated what you had said in the complaint that the transmission went out at 30K! Pror to this week your repairs were done at a different dealership, so we do not have the paper work for these repairs on hand. If the car did qualify under lemon laws like you have stated, then that would be between you and the Manufacturer. Not the dealership. Buy backs are only done by the manufacturer if they are deemed qualifying situations. 

  Customer Answer

  Date: 08/24/2024

   
  Arrogant response.

  I am rejecting this response because:

  What I wrote was a stretched overview. That is why I had the transmission service record attachment to it. & you are absolutely right. I qualify for damages which is what I will be going after if I can because its wrong. If its a manufacturer issue then stop selling those cars if you know that already. But no you continue to sell lemons for a profit. They cut you that check and y'all dip out. 

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They performed unneeded and unauthorized work (over $1,100) which may have contributed to additional problems! I took our 2014 Durango in for an oil leak and after about $5,000 and six weeks were still not any better off, maybe worse. They also wanted $2,000 to $2,500 just to tear the car down again, but I told them no.To be fair concerning the time, I told them I was more concerned with the cost and getting it fixed correctly than the time.The charges also included $198 to replace a headlight bulb that I already had. When they told me how much it would be, I declined and the service advisor acknowledged that. Five minutes work as I have done it before but am no longer able to do because of loss of some dexterity in my hands as a senior citizen. I'm not sure if the unauthorized charges was due to their poor internal communication or something else.If I understood the service advisor correctly on the phone (he wasn't there when I picked up the car as "scheduled") I still may have the oil leak (I'm not sure yet). I definably still have a cylinder issue with it running sluggishly and the engine light on and it did not pass inspection as "promised."I seek a full refund so I can have the vehicle repaired at a more reliable service center. It could cost even more than this after their shoddy work.

  Business Response

  Date: 05/23/2024

  Good afternoon!   We have been in contact with ************** over the last few days and we have agreed upon a plan to resolve his issues. The parts to finalize the repair are on order and once they arrive we will get the vehicle back in to be repaired.

  Respectfully,

  **************************

  General Manager

  Customer Answer

  Date: 05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me, as long as they follow through.
  
  Thank you. 
  

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28, 2023 - I paid Capital Chrysler $456.76.Capital Chrysler committed to provide me service for repairing a bar that was bent on my car. They quoted me 1.5 to 2 hours of labor @ $225/hr for that labor. What they failed to do, is change the actual labor time to 42 minutes on the invoice. Essentially charging me double what they should have charged me.When I was told the quote for time over the phone, they did not tell me how much each hour would cost OR that the quote was not actually a quote, but a firm and set price. I figured they would do the right thing by their customer and change the time of labor to the ACTUAL time it took the service provider once the job was complete.They did not do this. Instead they charged me the full 2 hours. When I realized that this had happened and went back into the shop to speak with the manager, ******. ****** told me and I quote "they needed to still charge at the 2 hour rate because if they didn't their workers would always drag their feet and work would never get done." I don't believe this is a solid working practice, and I believe the BBB should know about this. Especially since they are not upfront about this with their customers. Why are customers paying extra money because he can't motivate his employees to be productive in their jobs and do the job that they are paid to do, without dragging their feet. Sounds like a management problem, and not a cost that should be passed on to the consumer. I reached out to the area supervisor and never heard back. So I believe this is a practice that this company often applies and it should be challenged and NOT be okay. Especially when the manager is willing to get out from behind his desk and into a customers' face to intimidate them while delivering the message. This is also NOT okay, and the area supervisor should know that is how his manager is treating customers. I would have told him this, but he never returned my calls.

  Business Response

  Date: 05/11/2024

  **************** was quoted 2.0 hours for the job to be done by one technician. When she arrived, she said she was in a hurry, so we put two technicians on the job to get it done quicker for her. We charged her 1.57 hours to complete the job after we gave her a discount. So one technician would have taken twice as long, but we still had to pay two technicians. She was satisfied with the repair, just not the fact that it took less time than quoted and we still charged her less than the original quote. 

  Respectfully,

  **************************

  General Manager

  Customer Answer

  Date: 05/11/2024

   
  I am rejecting this response because:
  

  This is NOT at all what they told me. NOR is it what happened. I did NOT come there and say I was in a hurry. I came there fully expecting this to take the full 2 hours, since the business had already flubbed getting the part there for the original appointment. Then when saying they were "*******" the part to the shop, that took several more days then they said it would, so I was fully prepared to be at the shop the FULL 2 hours since they had already shown me that they were not capable of doing things in a timely manner. 

  THEN when it was completed in just 42 minutes, I was shocked and made a comment on it, saying "that was fast" and the service guy told me, "we put our best TECHNICIAN (as in ONE) on the job" and even pointed to the guy as he happened to be walking by. So they are completely fabricating this story.

  I also reject this as they are taking no accountability for the actions of their manager, and his intimidation of a customer. Although, since they are willing to fabricate this story, I guess I am not surprised they that would condone his conduct towards customers.

  
  

  Business Response

  Date: 05/13/2024

  The work was completed as promised and agreed to by both parties, period end of story!!

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2023 Dodge Charger a few months ago! When I was in the process of buying **** was truly great. One of my biggest concerns was if the vehicle had an issue would I be able to get a loaner due to my commute for work. I was told yes, that shouldnt be an issue at all well now my car has an issue and I had set my appointment up last week and when I addressed this with whomever answered the phone, he told me my advisor would be in contact with me in regards to the loaner. I have left a voicemail and also another lady took a message yesterday for the advisor to give me a call back and I still havent had any contact from the advisor! I also sent an email yesterday as well. I just feel its very unprofessional when you spend $50k on a vehicle and you cant get someone to reach back out when you were told something when in the buying process. The customer service hasnt been great at all.

  Business Response

  Date: 01/12/2024

  We have already taken care of this guest and her vehicle is completed.

  Respectfully,

  *************************

  General Manager