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Business Profile

Leak Detection

American Leak Detection of Raleigh
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Leak Detection of Raleigh's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Leak Detection of Raleigh has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Technicians were scheduled to arrive between 9 and 11AM to fix the water line. Received a message stating that they would not be arriving until 11-1pm. This was not the original time promised and had other commitments late afternoon that could not be missed if they arrived on later end so rescheduled the next week for Sept. 11. Was charged deposit night before (>$2000) and the received a message this morning stating they werent coming and would call to reschedule. I called and the only thing she would tell me is they had a scheduling complication. Would not reschedule me at that time or give me any other details, and when I asked about getting my deposit back, she said theyd call back. This is an unacceptable way to run a business.

      Business Response

      Date: 09/11/2025

      Dear *****,


      Thank you for sharing your experience with us. I want to sincerely apologize for the inconvenience and frustration caused by the multiple schedule changes and lack of clarity surrounding your appointment and deposit.


      Unfortunately, we are currently experiencing an employee shortage, which has directly impacted our ability to meet scheduled commitments. While we always do our best to honor the original time windows provided, there are times when unexpected staffing limitations force us to adjust or reschedule appointments on short notice. We've been experiencing employee family problems with sickness & near-death as well as other employees needing to be out due to births.  This is not the level of service we strive to deliver, and I fully understand how disruptive this was to your day and plans.


      I also recognize your concern regarding the deposit. Please rest assured that your deposit has been refunded.
      We greatly value your time and trust, and I regret that we fell short in this instance. Please know that addressing these scheduling complications is a top priority as we continue working to recruit and train additional technicians. If you know a skilled technician, please send them our way. 


      Thank you for your patience and understanding during this challenging period.

      Sincerely,

      ****** Fair

      Customer Answer

      Date: 09/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All I needed was clarity about why my appointment was cancelled and to have my deposit refunded - the owner addressed both.

      Sincerely,

      ***** *******

    American Leak Detection of Raleigh is BBB Accredited.

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