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Business Profile

Gutter Cleaning

Ned Stevens Gutter Cleaning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled this account and they came out unnoticed when I wasnt home, I called the company to let them know the account was canceled and I do have the email confirming I it and they told me I still had a pay $198 and I told him I wasnt going to cause I already canceled the account and it wasnot my fault that they just showed up and did the work without being authorized to do so. I am a senior citizen and I am being harassed about sending me to collections when I call, they are very rude. Are they justhang up on me?

    Business Response

    Date: 09/17/2025

    Thank you for bringing your concerns to our attention. We are genuinely sorry to hear about your experience, and we want to assure you that we are taking this matter very seriously.

    After reviewing the complaint, we checked our phone records and, unfortunately, we were unable to locate any calls associated with the phone number provided. In order to investigate this situation more thoroughly, we kindly ask if you could provide a copy of the cancellation email or letter you mentioned. This will greatly assist us in resolving the issue and ensuring that all proper steps were taken.

    Please know that being rude or dismissive to our customers is absolutely not acceptable, nor is it representative of our values or standards of service. We are especially concerned to hear that you felt disrespected and harassed, and we will be addressing this internally to ensure proper conduct is maintained at all times.

    If the service was indeed canceled and performed without authorization, we want to understand exactly what happened so we can take appropriate action. Again, any documentation you can provide will help us make this right.

    We value all our customers, and we especially want to make sure our senior customers feel respected and supported. We look forward to your response and the opportunity to resolve this matter fairly.

    Sincerely,

    Customer Service Manager

Ned Stevens Gutter Cleaning is NOT a BBB Accredited Business.

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