Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Podiatrist

Matthews Foot & Ankle Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

This profile includes complaints for Matthews Foot & Ankle Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Matthews Foot & Ankle Specialists has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Matthews Foot & Ankle Specialists

      534 W John St Ste 100 Matthews, NC 28105-5484

    • Lincoln Foot & Ankle Specialists

      626 Clark Dr Lincolnton, NC 28092-3719

    • Waxhaw Foot & Ankle Specialists

      323 N Broome St Waxhaw, NC 28173-7483

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 17th I was overcharged $426.92 on my credit card in this office and immediately pointed it out. The manager, *********************, told me not to worry about it, that the overage would be returned to my card. Instead of refunding the total amount back to my credit card they refunded only $132.92. When questioned on this they said that they refunded the remaining $280 back to a DISPOSABLE card I had used when I first became a client. The manager and I had already had a conversation about my not having that card anymore in a prior conversation. As a matter of fact I had a credit on my account because I no longer had that card to receive the overage back that I paid upon my first visit. Because the card was disposable it was thrown away at the office when the $600 that was on it was spent in paying my bill there. I pointed this out again and asked why they would try to return funds to a different card than the one I paid them with in the first place. I called and emailed many times and was told that there was nothing that could be done. I contacted *****************, the Legacy Lead for Matthews, ********************************************* and received no further help in the situation. I suggested that they recharge the card that they say that they sent the money too and put the refund on the correct card and they refused. The staff at this office overcharged me, then did not return the money to the card they took it from as they had promised they would. They say that they returned it to a disposable card that was thrown away on a prior visit. Basically, they over charged me, misappropriated my money and now will not make it right. $280 is a lot of money for me and no matter how many times I reach out to get it returned properly they refuse.

    Matthews Foot & Ankle Specialists is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.