Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Scott Clark Toyota on June 12, 2024 for a basic required service (oil change) done. During this time I was advised that I needed 2 filters changed which I had done. After returning home I had loud noises coming from my car. I returned to the dealership and ****, one of the service line advisors stated that the mechanics did not remove leaves and they ended up in between the filters causing the noise. **** took the leaves out and cleaned up all the grease the mechanic left behind on my seat and all over my glove compartment. I still have a noise in my car since my service that has been getting progressively worse. I spoke with ****, one of the managers who told me to bring the car in when I can FOR THE THIRD TIME, since my service. **** was not in today, **** one of the other managers was working - who is extremely rude to me and not helpful at all. My service person, ******* advised me that after the mechanic checked out my car, it has something to do with a brake accumulator assy and she stated that Scott Clark would pay for it, but not until the light comes on in the car. ******* states **** said I am not able to get this fixed until the light comes on, otherwise I would have to pay approximately $4000 myself for damage that SCOTT CLARK TOYOTA CAUSED TO MY CAR. My car was in perfect working condition until I brought it in to be serviced. I would like Scott Clark Toyota to fix the damage they created and have it fixed by a mechanic who knows what he is doing and STOP CAUSING MY CAR MORE DAMAGE. I have opened tickets with TOYOTA complaint department but **** the manager at Scott Clark is not helping to resolve this problem. I have gone to Scott Clark 3 times since my car had a basic service (only an oil change) and 2 filters and NOW MY CAR IS DAMAGED BY SCOTT CLARK. They need to fix what they broke.

  

  Business Response

  Date: 07/16/2024

  We were able to speak via phone this evening. I explained that the two issues (noise from the cabin air filter & noise from the brake actuator) could not be connected in any way. Our desire is to get the brake actuator fixed asap. Unfortunately, we're at the mercy of Toyota's protocol in pursuing that repair. She also mentioned she had a call with Toyota's factory customer service department which is great because that will confirm everything we discussed with her. We realize customers don't necessarily believe a dealer when we explain these types of situations. However, we're confident that the factory rep will give her the confirmation on what we discussed so she can find confidence in the process, our commitment to resolution, and the desire to make the customer happy.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived at *** on 6/8/24 working with ********************* to buy a RAV4. We worked together for 3+ hours and I finally decided to trade in my 2018 Sienna to buy the 2024 RAV4 XSE Hybrid. During that 3+ hours working with ****; we spoke about the tow hitch that will be installed for the car that I was going to buy. I asked him several times that I wanted the tow hitch that's flushed into the rear bumper, not the after market one. **** told me that it would be the flushed into the bumper one. So I made the deal w/ him and bought the RAV4 that day.***** did the paper work. I promised & brought them my Sienna title on Monday, 6/10/24, and they will have their service department call me and schedule a time for the tow hitch to be installed. I waited until 6/13/24 but still no call so I texted **** asking and **** said he would check. Nothing until 6/17/24 when I texted **** again and once again said he'll check on it. Still nothing. So on the 6/18/24 I called their service department about the hitch install and they said there's no *** (their terminology for work order). I was put on hold for 10 minutes and the service girl told me she got the *** and scheduled me to come in on 6/26/24 at 10:15 am to install. When I arrived on 6/26/24 they told me they didn't have a ***. They finally wrote a new one up for me.At 12:35pm on 6/26/24, ****, their service manager called me saying that my car is done. I arrived around 2:45pm to get my car and found out that the installed hitch was an after market one, not the flushed into the bumper one like promised during the sale.I went inside to get help. The first sale manager, I didn't get his name, was rude, didn't help me and walked away. I asked ***** to help and again I was told to wait another 30+ mins w/o help. Finally I walked into Scott's office and spoke to him for 20+ mins w/o any result. They lied to me during the sale and toss me around post-sale.Please help me resolve this issue. Text comm with **** included.

  

  Business Response

  Date: 06/28/2024

  We apologize for the poor communication between sales, service, & parts. We have you scheduled for the Flush Mount Hitch on Monday.

  Again, we apologize for the mix up. Thank you for bringing it to our attention.

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I would like to thank ****, the service manager, for his great communication to resolve my issue. 
  
  Thank you. 
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 ****** armada from Scott clark toyota on March the 20th 2024. The salesman said that the previous owner only turned in one key with it so if we wanted another one it would have to be a brand new one and that would be $399 and I said yes we definitely will need the second key so they put that into the price of the car and that was that. When I went to leave I asked for the second key and he said well we don't have it here right now we have to get it from the dealership and then we have to program it and we only do that on Mondays (which I found weird but ok) I told them I was driving almost 3 hours back to them from where I live to just program a key. I told the salesman **** to just send it to me by mail and I'll even pay put of my pocket to have it programmed at my local ****** dealership. He agreed to do so through text message and told me it would be 10 to 14 days before delivery. The ************************************************************************** transit thatbit would be another 10 days and that also has came and gone and now it's may 2nd and they tell me if I want to I can go and get the key and everything from my local dealership and they will reimburse me like the don't already owe me a reimbursement for the 399 they charged me the day I bought the car. I just want my key they owe me for I don't think I'm asking much at all and they are not being the business they portray to be

  

  Business Response

  Date: 05/24/2024

  The $399 was refunded to the customers card. 

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a used van, which in of itself had some issues buy as-is. We took it to Scott Clark to get the A/C (front and back) repaired, overview of the car, and appartently needed brakes front and back and a flush. We got the front done and the flush and the A/C. Once "completed" the A/C barely worked any better in the front and nothing still in the back. Then as I drove home, the maintenance required light came on saying it now needed an oil change, and the mileage on the van and the next oil change sticker matched! As I pulled home, my son noticed one of the brake lights were out! AGAIN, is this not something you routinely check to make sure the vehicle is to code, street legal, and operational? And should be part of a routine checkup?! like teeth and cavities.. This is NOT the first time something like this has happened here. I once took my Camry here for an oil change, and it was Never done, and almost ceased my whole engine!

  

  Business Response

  Date: 05/12/2024

  This vehicle was not purchased from our dealership. The service requested was an ** repair and a used car inspection. This is different from an NC State Inspection which would focus on lights, horn wipers. outside the vehicle and is performed by a different tech who would be licensed by the state of ** to do that. While performing the used car inspection which focuses on mechanical issues inside the car, it was discovered that the brakes need to be replaced. The customer signed a disclosure acknowledging that the repairs performed may NOT "fix" the ** permanently, but it would be the first step toward a permanent fix. Some repairs are a process. We are happy to work with the customer to address the issues raised in the complaint, but services were performed and can be proven to be performed if they would bring the car back. We're also happy to replace a brake light bulb at no expense, even though that was not under the pervue of the scope of services performed. What we cannot do is refund money for parts and services rendered under he customer request and acknowledgement. The rental policy is limited by availability and approval for payment. We don't offer free loaners. We have an onsite rental ***** The customer  can secure an available rental, by paying for it, the warranty company can pay for it, but there is a cost to cover. Even if a warranty is approved and covers a rental, certain warranty companies only cover a certain amount. Additionally, there are some warranties we do not provide services for because of our past experience with them in getting the bill paid.

  Our Service Director is aware of the details of this visit and subsequent complaint. He asked that the customer return the vehicle and allow us to resolve the issue. We are committed to the satisfaction of every customer and part that is proper level setting. Please let us know if you would to do that to get these issues resolved.

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they told me car 34k, charged 42. says it's warranty they had to have but didn't tell me and I don't want. said they'll take off after 90 days. don't trust at this point.

  

  Business Response

  Date: 04/15/2024

  The information you received from *** was either incorrect or poorly communicated. We take full responsibility and have addressed the situation with ***.

  To correct the record:

  A) While we certainly do recommend it, you are never "required" to buy a warranty. It is completely up to you.

  B) You can cancel the warranty at any time.

  C) You DO NOT have to wait 90 days to cancel the warranty.

  We have reached out ************ by phone and were not able to reach her, but we will need her to come into the store asap in order to rewrite the contract if she would like to make any changes.
  All parties involved with the original contract will need to be present.

• Initial Complaint

  Date:11/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2020 Toyota 4 Runner from Scott Clark Toyota. On the invoice it was listed that the follwing items were with this vehicle.All Weather Floor Mats/ Cargo Tray and ball hitch. The items were not in it when purchased and the salesman assured me he would order them for me. Well that was on 10/24/2023 and as of today 11/23/2023 I have not received the mats or been contacted by anyone. I have contacted the salesman and the sales manager numerous times about them. I feel I am being give the run around by these guys each time they both say they will look into it and thats as far as it goes. This is the second car I have bought from this dealership and probably will be the last. This is my attempt to have them to make things right and supply me with the items I paid for. This has been a fine example of poor customer service if you ask me.

  

  Business Response

  Date: 11/28/2023

  ******* was looking at the original window sticker from when the vehicles was new that was left in the glove box. These accessories were not listed on our Pre-owned display sticker. We did not get those items when the previous customer traded it in. In these situations, we're at the mercy of the customer that traded it in. We certainly didn't appraise the vehicle with those things that were not present, nor did we represent it to have them in any advertising. 
  That said, we can't rule out that somewhere along the way, our sales staff may have offered to replace the missing items. So in light of the chance that was discussed without management knowledge and ******************** repeated patronage, we will be mailing a new set of All Weather floor mats, Cargo Tray, and ball hitch to him at the ******* address listed on file.
  Thank you

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car(a 2011 Toyota Camry never had any issues before) was showing an engine light on, and I took the car to a ************************ who did the diagnostic and issue and told me there was an issue with the timing chain and recommended me to take it to the dealership. I took the car to Scott Clark Toyota, explained to them the check engine light was on, and gave them the diagnostic paperwork from *******. They told me they would do their diagnostic themselves and would contact me. Then they told me they had identified the problem, but it would cost me $2700 to fix the problem. I had no other choice but to get it fixed. They did what they had to do and called me to let me know the problem was fixed and come to take the car. While I was leaving their garage, the check engine was on again, and I spoke to them, and they told me to leave the vehicle. Then they told me I had to pay $4000 to fix the problem. But after back and forth, their representative told me they would credit the total amount I paid, and I just had to pay $2100 more. Didn't they see the problem when they did the diagnostics in the first place, or did they do the diagnostics as they claimed they did? Their business practice is shady and illegal at best.

  

  Business Response

  Date: 08/30/2023

  We do understand the frustration ***** Tesfays recent visit. Our goal is to perform repairs that fix the problem the first time. We see over **** vehicles per month come through our service department. 99% of the time we are able to repair them the first time. This situation turned out to be a little more challenging. We cannot use another technician's diagnosis. We are required to use Toyota's proprietary equipment to assess what repairs that need to be performed. Once the data is collected, we are required to fix the first thing first. Occasionally when a part fails, there are other failures downstream from there that need to be repaired as well. We followed Toyota's protocol and performed the required repair. Toyota's diagnostic equipment pointed to the repair that we performed. Our technicians did exactly what they are required to do as per the repair process from the manufacturer. As it turns out the vehicle did need a Timing Chain, as well. The Oil Control Valve was bad and needed to be replaced. That was the code that had precedent. However, the Timing Chain also coded and the initial quote should been $6,000 to account for both repairs. Since we failed to quote both jobs in the beginning, We offered to credit 100% of the money paid for the first repair toward the Timing chain which is what they were expecting to pay in the first place. The customer accepted our offer. Most of the confusion was due to a language barrier and once we got his daughter on the phone all was understood. Customer is happy with the outcome. They got $6,000 worth of parts and labor for $4,000.

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ************** April 2022. The first day I brought it home and backed into my garage, the brakes were squealing. I called to let them know about the issue immediately. They told me to bring it in so they could check it out. The technician said he couldnt replicate the squealing. I bring it back home and of course its still squealing. Fast forward 15 MONTHS LATER. After countless complaints about my brakes and the service department looking at them several times, my brakes are significantly worse than when we bought the truck. The service manager keeps saying theres nothing he can do about it and for me to call corporate, but yet he doesnt have the number to give me to call. Ive been driving my brand new truck for 15 months and it sounds terrible! Its so embarrassing to pull in a parking lot in a nice truck only to have everyone startled by my screeching brakes! No doubt in my mind the issue can be fixed, but the service department refuses. Ridiculous!

  

  Business Response

  Date: 08/04/2023

  *******, Scott Clark Toyota has been made aware that there was an update to the brake pad material on the Tundra. That new brake material has an unintended squeak in light braking situations. Toyota is working on a remedy in the form of a reformulated pad material. While that work is under way, they do not have an updated part ready for market. As a Toyota "dealer", we are responsible for performing warranty work for Toyota Motor Manufacturing. Any work we perform must done to the exact specifications provided by Toyota. Likewise, we are prohibited from doing anything that Toyota recommends we do not do. As in the case with your truck, Toyota does not yet have an updated brake pad (with a different brake pad material) to replace your pads. Thus, Toyota recommends NOT replacing pads due to undesirable audible noises as replacing with the same part will result in the same squeaky noise when soft braking. However, we have requested permission to replace your pads based on your feedback and request with the understanding that updates to parts or procedures may occur at a later date to specifically address the concerns at hand. We did receive permission to perform the work and replace your pads and rotors. It is worth noting that Toyota warned us that since there is not yet a reformulated brake pad material available, the new pads may still encounter periodic squeaky noise under the current circumstances. We will be reaching out shortly to schedule a time for you to have that work done. It is important to note that the squeaking does not affect the vehicle's stopping or handling performances. Thank you for your understanding.

• Initial Complaint

  Date:07/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealership and after driving it noticed it pulled to one side of the road they had just put brand new tires on and did an alignment so I took it in to get it doubled checked and they declined to check it unless I pay for another alignment that they just did. Then provided to tell me that they have no way of even checking an alignment and they tossed me around to multiple people all telling me to **** it up and leave. If I buy a car or just had alignment done on my car I expect that it drive straight for at least a short period of time. I believe that I should have a re-check period for an alignment as every place I have ever got one done has given me (For example ********* give you a 12 Month or ****** miles to re-check)

  

  Business Response

  Date: 07/28/2023

  We were able to contact Mr. ******** and invite him back to the store to have the alignment rechecked. We were able to do some additional fine tuning. Customer is happy with the outcome.

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was *************** by Scott Clark Toyota into believing that I was purchasing a ********* ***** with a 3-year warranty from Toyota. I was told on the phone that the engine I would be getting was a rebuilt engine, and that my old engine would be given back to Toyota so that they could either examine or rebuild it. However, I was never refunded a core charge from Toyota, or this mysterious third party that was kept from me. The only time Scott Clark Toyota acknowledged that the ***** was Used was on my bill, after the work was done. I was never given a copy of the warranty to sign or read and every time I asked for the warranty or its details, I was told it was in my file at Scott Clark Toyota and that there was nothing physical for me to read or be given, and that nothing really voided the warranty. Never in any discussions or paperwork up until after I brought back the vehicle because the "Used" engine was not working (it had burned up all its oil after less than 2 months and ***** miles), did Scott Clark Toyota Mention that the Warranty was not through them, and that the third party who apparently held the warranty was saying I voided it somehow. Scott Clark Toyota made a deal with the third party without my permission or authorization, that another used replacement engine be given and installed, but only have a 6-month warranty this time. Then after this was installed and given back to me, claimed ignorance to a faulty catalytic converter that gave a check engine light the same day I picked up the vehicle, claiming that the first used engine they had installed, that failed and burned it's oil, had nothing to do with my catalytic converter going bad.

  

  Business Response

  Date: 05/30/2023

  We have spoken to **********************. We apologized for the poor communication on our part that led to his confusion and addressed the following concerns.
  
  Toyota DOES not offer replacement engines, all replacement engines we install & all extended warranty companies install used engines. Warranty to ** (Scott Clark Toyota) from the supplier of the used engine ranges from 0 to 12 months. The amount of warranty is determined by the seller & is usually based on the milage & overall condition of the used engine. Some of the suppliers will offer additional coverage up to 3 years/36,000 miles (whichever comes first) for an additional charge. The additional charge is passed on to customers & should be documented properly on the customers invoice. We discussed the 3yr/36000-mile option with ********************** but we failed to clearly communicate the cost of the warranty. The additional coverages were not purchased from the supplier nor was ********************** charged for it.
  
  Engine coverage to the customer is from **********************, not a third party.
  
  The need for a new Catalytic convertor was most likely due to the excessive oil ingestion for an extended period from the original engine. The failure of the used engine is an untimely and unrelated consequence. 
  
  Due to our lack of communication & thorough documentations we have informed ********************** that we have ordered a new catalytic convertor & would be replacing it at no cost to him. We have also given him  3yr./36,000 (whichever comes first) coverage on the used engine from Scott Clark Toyota at no cost to him. The condition of the coverage is that he must maintain oil & filter changes as required by Toyota on his 2008 Scion XB. In addition, if he comes to Scott Clark Toyota for the required oil changes the oil changes will be complimentary for the above-mentioned period.
  
  ********************** accepted our offer and has stated he was satisfied with the outcome.

  Customer Answer

  Date: 05/31/2023

   
  I am rejecting this response because:
  I did not accept the offer given by Scott Clark Toyota. I stated clearly that we needed to find a resolution for this that did not involve me continuing to do business with them. The fact that only after I have asked the BBB to get involved has there been any sort of attempt from Scott Clark Toyota to contact me and rectify the situation confirmed their true intentions. Which clearly are not about customer care or service. 

  Customer Answer

  Date: 06/01/2023

  I need a resolution that requires me to not have to continue doing business with Scott Clark Toyota. This is partially why I'm rejecting their offer, because part of it included a 3 year warranty with them. But it also didn't solve the problem that the motor I was told would be a rebuilt motor was actually just a used motor, and thus not reliable. Which means it's just a matter of time before it breaks, just like the last one, and once again I'm dealing with warranty issues and replacing a motor with Scott Clark Toyota.

  At this point I can only think of a refund for the initial amount I paid. This would allow me to never have to do business with them again. If they can think of something else I'll be willing to listen, however I'm not going to agree to continue doing business with them.

  

  Business Response

  Date: 06/06/2023

  ********************** is under no obligation to return to Scott Clark Toyota. However, that is the only way for him to take advantage of the benefits in the offer of resolution he received from  Scott Clark Toyota. This offer is well above and beyond what is called for. It is certainly not something seen in our industry and it is the extent of the accommodations we will be extending to *********************.