Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a down payment of $113.85 I had an appointment for 10:00AM and was on time.When I got there, I told him I had a 10:00AM appointment.I said I'll wait at their shop as they told me it would be maybe up to an hour.When I checked in, this ******************* told me it would be several hours and not to wait.I told them I wanted my deposit of $113.85 returned and they refused.I am filing a complaint with the BBB and the **** Attorney General's office.I have started to file a charge back complaint with my credit union.This is NO to run a business.They're a bunch of LIERS !!

  Business Response

  Date: 07/18/2023

  This notice arrived at our office on Fri. 14 Jul. I was on vacation until Tu 18 Julthis is the 1st I've been able to respond.
  Re: ************************ 
  We have worked w/ him since Apr.2021. The 1st couple calls were made to his Home. On the 1st, he offered alcohol to our female tech, who refused, & then made several sexually related comments to her before she left. On another call to his Home, a male tech went. As he was working on the *** ******'s wife bent over to pick up something off the floor. ****** noticed this, pulled down both his pants &underwear, exposing his genitalia, & simulated having *** w/ her in that position. Our tech left immediately telling him any further work would only be done at our store.
  We did complete more work for him, (2 jobs without a charge), as we felt his behavior, while crude &unacceptable, was likely due to his age & possibly a medical condition. We felt he would be better behaved if our work was completed in a public setting.
  In July ****** needed a new screen for his laptop & we agreed to install it in our office. On Wed 05 Jul, he paid a hardware deposit of $113.85 & we ordered the screen. When paying the deposit, ********* & he agreed to a rate of $180.00/Hr billed in half-hour increments w/ a minimum fee of $90.00. An appt was made for Mon. 10 Jul at 10:00 AM. He arrived early & our tech, ******, told him it may take a couple of hours to finish the work. ****** got upset saying he didn't have time to wait & he was told, when making the appt it would only take about 15 minutes. Our techs have worked for decades in the IT market & replaced thousands of laptop screens so they know the work cannot be successfully done this quickly. 
  With this info & his agreement on the rate, he was fully aware of the installation length. We have called several times to reschedule as after our 1st call on ************************************* at a different time. We have tried to work w/ him & he has not truthfully conveyed this situation.