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Business Profile

Womens Clothing

National Wholesale Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want reimbursement for the returned merchandise totaling $104.30, which National Wholesale ******** sent me Gift Certificates for. I have attached the certificates and a recent Chapter 7 Bankruptcy notice dated 6/10/24 for National Wholesale ********Any help you can give me will be greatly appreciated.*****************************

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from National Wholesale in *********, ** and they could not fulfill my order. They issued me a credit voucher for the amount in which I paid them that was good through April 2024. I tried to purchase a replacement item using the credit voucher back in February of 2024 and was told I would have to call back. I have not been able to contact anyone since and have learned they closed. I still have the credit voucher they sent me and was not issued a refund. They took my money and I received nothing for it.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CID# ******** I purchased 3 mock neck shirts from National Wholesale on 11/8/2023 and was billed for all three items. 1 item was shown as backordered unitl 2/5/2024. I've tried multiple times to contact but only get a "no longer working number" recording. I want my money back for the shirt that was never received.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several items on Feb. 1st. 2024. Never recieved them and could NOT reach the Company. Tried by phone, tried on line. Everything closed down. Reported it to ***** Fargo Credit card. They could not reach them. So they left the charge on my card. I want my MONEY returned. I also paid for three day shipping. I then received ANOTHER catalog with a sale being advertised until the end of March. SCAM. Company is out of business. Totally disappointed in this long time company and their lack of judgement in dealing with customers. I cannot afford to lose this much money.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An item I returned and I didn't get my money back. I only received a Gift Certificate for merchandise and the company is closed, I can't buy anything from them and use the certificate. I just want my money back which is $26.95.

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered four items in December. One never came, kept one and returned 2 on January 24th. On March 21st, I received the package with a return to sender on it?? No explanation on it. Wrote letter and returned again, paying postage again of over $10. Now today I get the package back with return to sender, business closed. If they would have done that first, at least I wouldn't have lost another $10.00.Also, received a new catalog in the mail in February??? If they closed in February, why the new catalog.

  • Initial Complaint

    Date:03/22/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed 1/31/24. Amount charged $70.67 on 2/1/24 and paid by credit card 2/27/24. Ordered ******* Printed Blouse -**** $39.95, Solid Camp Shirt ***** $30.95. Received the Camp Shirt approx. ***** days later with note that ********************* was backordered to 2/12/24. Packing slip charge for 1 item shipped $30.72. Balance due when second item shipped. Received no further information from Company either by e-mail or customer service as neither was in service. I have not received ******************************** but was charged for both items. Order #*****. Tracking # **** **************************. I have shopped with National over 10 years and have always been satisfied with the service and updated shipping or cancellation notices. I have been overcharged $39.95.

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made two overpayments, one in the amount of $76.35 and another in the amount of $66.95. Certificates sent are invalid. Need refund.

  • Initial Complaint

    Date:03/13/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** (2 items) Jan 29, 2024- One item (camisole) mailed back February 8, requesting refund to my Paypal account. Tracking shows attempted delivery February 10. No refund, no acknowledgement.Emailed ************************************************************* on February 29, requesting refund to be credited to Paypal account. No refund, no acknowledgement.Tried contacting National by phone on March 13 - recorded announcement that # is not in service.Tracking now shows attempted delivery AGAIN on February 21. Package was refused.So I have no merchandise, and no refund.

  • Initial Complaint

    Date:03/10/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 12, 2024 I placed an order for women's pants (#*****, costing $45.94 with $13.95 for shipping) ) with National Wholesale online at www.shopnational.com. I specified size 16 and received size 8. I called twice and spoke with customer service twice, once before 2 Feb and one after that time. Since the error w@s on their part, I was promised that the company would send a pre-paid label so I could return the pants at no cost to me. I kept looking for it but nothing came. I now see that the company filed for bankruptcy 2 Feb. Is there any way I can collect the $59.90 owed me?

National Wholesale Company, Inc. is NOT a BBB Accredited Business.

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