Business ProfileforHorny Stoner

To whom it may concern, I am very upset with my experience with this company. I placed an order and did not receive a confirmation number or email and there was no way for me to check on the website for my order. I assumed I didn't actually complete the order because businesses normally include a receipt with a confirmation that the order has been placed. I decided to re-place the order. I did not receive an email again but I knew I placed it because I saw the charge on my card. I checked one of my older cards I use that is sometimes accidentally selected on my Shopify account and I saw the charge for the first order. I immediately contacted the company through email- the only contact they provide- asking if I could cancel one of my duplicate orders. I was told no because the orders begin processing immediately. I received an email with the order and tracking number at the exact moment it got delivered. I was confused because I had only received one package from them. When I opened it all 4 of my glass items where placed in a skinny box with minimal bubble wrap and then some packing peanuts. Upon taking them out I discovered that 2 were broken. I left the bubble wrap on them because shards of glass were falling out and cutting my hands. I contacted them within the week and provided pictures and explained what happened and how I would like to move forward. I was told that I contacted them after the 48hrs mark so they could offer me 30% off my next purchase but they can't do anything else so they closed the ticket. I am extremely upset with how the business is handling this matter. I never received any email information to even know about the 48hr policy. The items arriving broken is unacceptable. The orders should have been delivered separately. I want my money back for both. This is a fair request considering that the items came damaged because of their lack of properly packing glass items. 4 large glass items shouldn't have been placed in a box loosely