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Business Profile

Fence Contractors

Breakfield Fencing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2022 we gave ******************************* a fence job. He requested $6000 upfront for materials. He kept saying he was going to come out and do the job and never showed back up after saying over and over he was coming out. Now he is refusing to answer phone calls and text.

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/7/22 I paid my 50% deposit of $2,750.00 for a fence to be installed and signed his contract. **** also signed the contract that listed out the scope of work. **** the owner of the company said it would take 3-4 weeks before he could start the job. I was fine with that time frame. On 10/31/22 I reached out via text to see about getting my fence scheduled. **** responded saying it would be that next week. He never showed up the following week. On 11/15/22 I reached out to get my fence installed. No response. On 11/18/22 I reached backed out and he responded saying his ****** has been sick and it would be installed the week after Thanksgiving. On 11/28/22 I followed up with no response. 12/2/22 I followed up with no response. on 12/6/22 I followed up and got a response that they would start the following Monday 12/12/22. He never showed up on Monday the 12th. On 12/13/22 I followed up and got a response that he would have it done the following week. His company never showed up the following. I've asked for my deposit back on 12/20/22 to no response. I asked again on 1/3/23 to no response and again on 1/13/23.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im filing a complaint against Breakfield Fencing for a fencing job not being done upon agreed date when I signed the contract. I spoke with the president of the company, ************************* Breakfield, and asked for a refund of the $3400 deposit I gave him. He cashed the check and stated that the job would be complete by 7/04/2022. On 07/25/2022, he stated that he would refund me my money. As of 11/08/2022, I have not been refunded the money nor have I been able to get in contact with the business or its owner. The address on Breakfield Fencing website, *******************************************************, is incorrect. I feel that he has stole my money and does not plan to refund me my deposit.

    Business Response

    Date: 11/17/2022

    We are getting this revolved.

    Customer Answer

    Date: 11/17/2022

     
    I am rejecting this response because:
    This is not acceptable. I want my money back.

  • Initial Complaint

    Date:10/10/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract for fence installation on Aug 22 2022 and paid a deposit of ***** dollars. Check was cashed and have not heard from ***************************** since. I have called him, emailed and sent text messages and he has not returned my calls. I feel he stole my deposit and is not coming to do the job

    Business Response

    Date: 10/24/2022

     we are on the job site as of 10/19/2022. Job should be completed this week

    Customer Answer

    Date: 10/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Customer Answer

    Date: 12/06/2022

     
    I am rejecting this response because:Entered a contract with Breakfield fence in Kings MountIn ** on August 19 2022 with a start date of 4 weeks out. After filing one complaint on October 10 with the BBB Breakfield Fence came and installed the fence post only. He does not respond to phone calls, text messages or emails. He did leave a message on Nov 7 2022 stating he was waiting for materials . I have not heard from him since.

Breakfield Fencing, LLC is NOT a BBB Accredited Business.

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