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Business Profile

Equestrian Services

Soak Creek Farm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Equestrian Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to take a class on June 14th. I prepaid for the class but something came up and I asked for a refund. Was told in a text the refund was in the mail. I never received it. They blocked me on ******** and will not return my texts.

    Customer Answer

    Date: 06/18/2025

    I have not heard from the business in response to my complaint. I am contacting my lawyer. 

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** the owner of the company provided false information regarding a horse that he vouched was sound and broke. I knew this person and trusted him to find a horse that a kid could ride. I paid $2800 and when he brought the horse to me its was severely malnourished and he told there is nothing wrong with the horse except he needed a little food. I messaged him 24 hrs later about issues I noticed that were concerning. He had an excuse and told me again that there was nothing wrong with it. I made appointment with a vet only to be told the horse is in his mid 20s, severe arthritis, possibly lame on the right front hoof, has a neurological condition on his hind end, and something wrong in the left eye. The horse is no sound to be ridden. ***** said that both he and his young daughter both rode him and said there was nothing wrong with him. ***** will no longer speak to me after informing him of the issues. I have all text messages where he said he rode the horse and being very broke.

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a week worth of horse camp and my daughter went one day of camp and the business owner texted me and said that camp was canceled and she would be refunding me the remaining money for the remaining 3 of camp. And she never did as she stated and hasnt to this day.

Soak Creek Farm is NOT a BBB Accredited Business.

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