ComplaintsforCool Breeze 1250 Heating & Cooling, Inc.
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10/18/2023, this HVAC company installed a thermostat which they said needed to be replaced because it was not bringing on the compressor. They said everything else was working fine. I paid them $349.89. The unit worked fine until it got very cold on January 22, 2024. The unit started blowing out cold air. I called another HVAC company to come and identify what caused this problem. The new company determined that the wrong thermostat was installed in October and replaced the thermostat with a new one on 1/22/24. I called Cool Breeze and told them what happened. They asked for pictures of the thermostat they installed and then Cool Breeze confirmed in an email that they installed the wrong one. I asked them to make this mistake right with me. The service manager said he would look into this matter and get back to me. I emailed him two more times and never received a response. I asked for a refund but never received any response back from him. This is not good business practice. I offered to give them back the thermostat which I cant use. Still no response (nothing).Customer response
03/11/2024
I have not heard from the business in response to my complaint.Business response
04/18/2024
We have sent out a refund check to ***************. We apologize for the delay. One of the owners is on kidney dialysis and he is still working part time so he is very inundated with work and life.Customer response
04/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
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Contact Information
305 Pineview Dr
Kernersville, NC 27284-3660
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.