Business ProfileforCool Breeze 1250 Heating & Cooling, Inc.

On 10/18/2023, this HVAC company installed a thermostat which they said needed to be replaced because it was not bringing on the compressor. They said everything else was working fine. I paid them $349.89. The unit worked fine until it got very cold on January 22, 2024. The unit started blowing out cold air. I called another HVAC company to come and identify what caused this problem. The new company determined that the wrong thermostat was installed in October and replaced the thermostat with a new one on 1/22/24. I called Cool Breeze and told them what happened. They asked for pictures of the thermostat they installed and then Cool Breeze confirmed in an email that they installed the wrong one. I asked them to make this mistake right with me. The service manager said he would look into this matter and get back to me. I emailed him two more times and never received a response. I asked for a refund but never received any response back from him. This is not good business practice. I offered to give them back the thermostat which I cant use. Still no response (nothing).