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Business Profile

Tree Services

Carmona's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired company to cut down a tree and trim 2. One of the owners came by to evaluate- ***** to give quote. He said they would be sure to clean up and leave my yard nice too when finished. Tree was removed but they caused damage and his crew had no respect for another persons home and because of that were very careless. One guy sat on my porch w feet up on my clean out and knocked the cap off. He left it off! In doing so if I had not seen it, it couldve caused major plumbing damage. They decided to throw the huge pieces of tree and trunk over my fence to my neighbors yard to save them work- they were doing her tree next. My neighbor told me when he gave her a quote, he said and I will clear all of that. Meaning the brush (from her yard) that goes all the way down the fence line. I had just paid someone to clear 2 feet beyond my fence because it was destroying my fence. I could not get in there before but with the 2ft my plan was to try and keep cutting a little more back but also keep anything from regrowing. When they left after doing my tree, they left a huge mess in my entire yard. My yard is big, so there was no need to mess up my entire yard. There were wood chips everywhere and I have dogs. There are holes all over my yard. So I called him back to clean up. instead of cleaning up, he blew everything through the fence. So my cleared 2 ft was gone. I didnt say anything at first because I knew he was going to clear the fence line. He didnt clear anything and now more growth. Ive asked him if plans changed with Neighbor to at least give me the 2 feet back that was here when he got here. He has ignored my texts My fence in several areas was damaged. It was really damaged when he repeatedly about 10 to 12 times through a large log into it over and over again by accident, but he continued. My roof and gutter in front were damaged by trimming limbs. He told me his friend would fix - I want a real company. He told me he was licensed and insured!

Carmona's Tree Service is NOT a BBB Accredited Business.

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