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Business Profile

Auto Repairs

Frankie's Alignment Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my **** Avalanche truck to this business back at the end of May 2022 or the beginning of June 2022 of this year for a new transmission. After months of dealing with their family being sick and in and out of the hospital, I finally received my truck back on August the 26th 2022. I asked them to please make sure that everything was a go because I was working on the road and that I travel for my job. I let them know that I had to be at my next job location by that following Sunday August the 28th. I was ensured that everything was a go and the truck was running fine. The son apparently had been driving my truck around town off and on for around two weeks. On August 27th I was on my way to ******* for my job. I was 2 hrs outside of ********* when a light came on that read "Transmission fluid hot". At that point I was forced to pull over. I was stuck throughout the night in ************** with a vehicle that was suppose to be fixed. It took me over eight hours the next day to get it back to ******* **. I finally was able to reach the son of the company only after having a friend to call him from another number because he WOULD NOT answer from my phone. After getting him on the phone they would not even have the truck towed across town to the shop. Then they're gave me the run around for months now on fixing my truck. When I spoke with them last Monday, I'm being told now that the dad is retiring and I need to make other arrangements. My transmission is suppose to have a warranty, but at this point I want all of my money back for the transmission, other parts that I was asked to buy, plus labor. I would like to also ask to be reimbursed for me losing my job as well because of this. I am not at home at this time, but I can upload all documents later. Thank you for you for taking your time to read through all of this. Have a blessed day.

Frankie's Alignment Service is NOT a BBB Accredited Business.

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