Business ProfileforRoto Rooter

Date:10/9/22 Called roto rooter because my shower knob won’t release any water no matter where I turn it. Couldn’t get a drop out. They came in worked on it for about 2 hours told me they’d need to take my shower completely out to get to the pipe that is broken. He leaves after telling me it’s an all day job. I noticed after that water has been consistently leaking since he left. He went over the estimate with the homeowner as I am a tenant and she told them to call me as she doesn’t know my schedule. Saturday a week later I called because I haven’t received a call and they tell me that the homeowner didn’t give approval to come back in. They told me they would call me Monday at the latest to schedule after verifying approval from the home owner(even though approval was given when she told them to call me to schedule. When I called on Monday they told me that they were waiting on the plumber who came to look at the shower was on vacation and they were waiting for them to get back, this is already a week from the initial look. I told them since I had to be on an employees time that I wasn’t interested anymore but my water had been leaking since 10/16/22 after he left. And I was going to need to get that turned off because my water wasn’t leaking before he arrived. They told me to turn the “water off”, which I had already done and to “call the water company”. Even though whatever the plumber did when he was working in the shower he didn’t completely shut it off or he broke the shower more than it originally was. I was called and told that the only way they can fix the problem is to go through with the estimate even though even with my water turned off to the tub it’s still leaking. Myself and the home owner have soured on the company do to incompetence and the decision to not send someone to look at the shower even in good faith. In the estimate the plumber does not mention that the shower was left dripping.