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Find a Location

East Carolina Automotive Services, Inc. has 1 locations, listed below.

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    Business ProfileforEast Carolina Automotive Services, Inc.

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/26/2017

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    123 Associate Ln, Indian Trail, NC 28079-7627
    BBB File Opened:
    8/14/2008
    Years in Business:
    17
    Business Started:
    1/1/2007
    Business Started Locally:
    1/1/2007
    Business Incorporated:
    8/14/2015
    Accredited Since:
    10/26/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    6
    Alternate Business Name
    • East Carolina Automotive
    Business Management
    • Mr. Jerry Roach, President
    Contact Information

    Principal

    • Mr. Jerry Roach, President

    Customer Contact

    • Mr. Jerry Roach, President
    Additional Contact Information

    Fax Numbers

    • (704) 821-5122
      Primary Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/20/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I had east carolina automotive install a reman transmisssion in my **** **** F150 pu 10/19/2020 It came with a 3 year or ******* mile waranity on the transmission After picking the truck up I noticed a leak the next day on the ground and reported it to east carolina which they advised me to drive it a while to make sure it wasn't left over fluids from the repairs It keep leaking so i had to leave it with them to check it out and they said they couldn't find and thing after it set over night This was my only work truck so I couldn't afford to keep coming back until this week when work slowed down I left the truck with them again over night and they ended up replacing a valve cover gasket which cost me 279. 00 and repairng a leak on the side of the transmission After driving the truck home I noticed it was still leaking the next day and called the owner back which he said if it wasn't transmission fluid it wasn't his responsiblity and would not validate the waranty He had the truck three times and had to see all the fluid on the transmission case and say then it wasn't covered under warranty instead he made up a story that they had fixed a leak on the side of the transmission on this last trip but had to charge me with something to make up for his time I would like to be reimbursed for what it will cost to have the transmission leak fix at another automotive service since I like a lot of other custormers reveiws written no longer have faith in these people doing the right thing I also have documented pictures with e-mails I sent them of the leaks on the ground and bottom of the transsmission
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Southern Piedmont and Western N.C.

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