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          Keffer Volkswagen has 1 locations, listed below.

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            Business ProfileKeffer Volkswagen

            Car Dealers
            BBB accredited business

            Contact Information

            13651 Statesville Rd

            Huntersville, NC 28078-9013

            Get Directions
            Visit Website
            (704) 766-2121

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            Customer Reviews

            1.28/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/8/2003

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            13651 Statesville Rd, Huntersville, NC 28078-9013
            BBB File Opened:
            2/3/2003
            Years in Business:
            24
            Business Started:
            3/9/2000
            Business Started Locally:
            3/9/2000
            Business Incorporated:
            3/9/2000
            Accredited Since:
            5/8/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 0061777 for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            https://www.dmv.dot.state.nc.us

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            30
            Alternate Business Name
            • Keffer Automotive Group of Huntersville, LLC
            Business Management
            • Mr. Jim Keffer, Managing Member
            • Mr. Steve Suggs, CFO
            • Mr. Ethan Bushong, General Manager
            Contact Information

            Principal

            • Mr. Jim Keffer, Managing Member

            Customer Contact

            • Mr. Ethan Bushong, General Manager
            Additional Contact Information

            Fax Numbers

            • (704) 766-2178
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I went to Keffer dealership to buy out my lease on 1/7/23. I was there for several hours for a simple transaction and was given the run around from the start. I requested that my vehicle be Certified Pre-own to gain the benefits of having an extended warranty. The offered it to me at a discounted price and I accepted the offer and had it added on to my overall financing. I have document that confirms that my Vehicle was inspected by Technician: *********************** where the Certified pre-owned inspection was performed and that it was officially certified as a 2019 Volkswagen Tiguan CPO. I have been getting the run around ever since trying to get the run around with ********************* and additional staff about paperwork and document signing. I received threats from ********************* where I still have text messages telling me that they were going to repo my vehicle because of missed paper work that they forgot to have me sign. There was an issue throughout the entire process. ********************* also told me that they submitted my title for registration which they did not and took nearly 2 months to obtain. She verbally told me that they would continue to give me 30-day tags because they were behind on submission of the tag and registration. This was not true and actually illegal. They had to resend me full paperwork and documentation to sign to my home because literally every document needed a new signature. The entire staff has been fired and now I am dealing with another set of individuals who are not taking this matter seriously. I have called and spoke with multiple people at the dealership during the month of April 2024 and I have been getting the run around again. The receptionist has hung up on me multiple times and has even admitted it. I am sure the calls are recorded. I have been working with the ** and he too has been giving me the run around. I provided him documentation via email and text and he stated that he would get back to me. This has not happened.
            Read More
            Read 16 More Complaints

            Customer Reviews

            18 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Maurice V

            04/10/2024

            I WISH I COULD GIVE LESS THAN A STAR.Absolutely horrible experience purchasing our 2018 Tesla Model 3 from this dealership. Would not recommend it and will definitely never be purchasing a vehicle from them again.They lied about multiple things in order to make the sale. Promised to fix a broken headlight as soon as possible, then attempted to lie and say it was never promised (I bugged them so much that they ended up repairing it). They also lied about our warranty coverage that they added onto the vehicle purchase (the warranty provider directly told me the coverage does nothing to cover electric vehicles). They CONSTANTLY dodge phone calls. I had to physically drive to their location and demand to speak to someone in order to get my issues addressed.Absolutely shady business practice. I just wonder why it's necessary to practice business like this, when you could just do it well and probably get even more business. I hope the absolute worst for this business. They should not be operating at ALL.I will say the only person that was DECENT was ******* (finance department). He at least had some ***** to sit down and talk about the issues I was having--whereas everyone else ducked phone calls and ran away whenever I walked in. My SALES REP wouldn't even answer a text - scary.Also their service department was great. Everyone else ***** and should look into other jobs.
            Read 17 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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