Complaints

This profile includes complaints for Trinity Hope Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Hope Associates, LLC

  Hudson, NC 28638-2437

  
• 

  Trinity Hope Associates, LLC

  PO Box 701 Hudson, NC 28638-0701

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from a company a couple of years ago saying I owed less than $100 for the Anastasiologist from a surgery. I do not recall the transaction completely, but I recall handling the situation through paying the company. I got a call tonight about the same issue saying that I still owe them the money. They called and left a threatening message on my machine (they came up spam) for me or my attorney to contact them. I finally got back in touch with them and they did not verify my identity and started stating a lot of medical stuff and money, to include my insurance. They were so rude that I eventually hung up on them, because I couldn't even have a conversation without them verbally attacking me. I do not believe I owe this money, but if I do, I do not trust them to have my credit card information. I looked them up on ****** and they have done this to many people, leaving them with 1.4 star reviews. I recall them being rude 2 years ago as well, but I do remember paying somebody to close the issue...

  

  Business Response

  Date: 06/19/2025

  A thorough investigation has been completed in regards to the BBB complaint number ******** by the consumer ******* **** - *********************************************************; 30060.  Account #****** was assigned to the office of Trinity Hope Associates for collections by Eminence Anesthesia in the amount of $80.62 for a date of service December 22, 2022.  ******* **** stated that she had paid said account.  We were not showing payment had been made.  After our investigation we found that ******* **** had made the payment directly to our client Eminence Anesthesia.  Our client failed to forward this information to us therefore we were still showing as an open account.   We have since posted payment and closed account with a zero balance.  A letter is being mailed to ******* **** explaining this.  We apologize for any inconvenience this may have caused.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ****** contacted me in reference to my daughter. She did NOT identify herself over the phone when I asked who she was. She asked if my daughter was 18, I said yes. She stated that it was a legal matter and could not provide me with any details. I advised her (because of scams being heavy at this time) that because she refused to give information other than "my number is on your caller ID" that I would not be forwarding any information until she decided to do so. This woman then threatened to have my daughter served and have to appear in court. Through some digging, I found out who this woman was and what agency she was with. This is NOT legal to threaten someone with things that are not in your power to do to try to collect a debt from someone. Also, the debt incurred when my daughter was 17, and the provider failed to file the insurance correctly so it should have gone under mine or her fathers name. Debt collectors should not be allowed to operate when threatening court proceedings and legal actions and then hanging up on someone without identifying themselves. 05/23/2025 at 1401 hours.

  Customer Answer

  Date: 06/03/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 07/02/2025

  A thorough investigation has been completed in regards to the BBB Complaint Number ******** by the consumer ******** ********* - ***********************************  28645.  The account ******** ********* is referring to was in her daughters name ******* ********* - 2162 Frontier Way NW - Lenoir, N.C. and was sent over to our office for collections by our client ******** Emergency Medical in the total amount of $828.00 with a date of service March 17, 2023.  When we tried to contact ****** her mother answered and we were told Jasmine was of legal age.  Therefore, we needed her permission to speak to her mother concerning this account.  We did not know this account date was prior to Jasmine becoming of legal age.  ******** ********* also told us Insurance should have been filed.  As a third party collection agency we do not have insurance information and we cannot file insurance.  ******** ********* should have provided that information to our client before it came to us for collections.  We are contacting our client to received and itemized statement for ******** ********* and will forward that as soon as we receive the statement.  We will be glad to help resolve this account by setting up a payment arrangement that is comfortable for ******** or Jasmine.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  ************************************** 3119500860

  Customer Answer

  Date: 07/02/2025

   I am rejecting this response because:
  Regardless of the circumstances of how this bill came into their possession, it does not give this company the right to ILLEGALLY threaten people with events and occurrences that are out of their means. This woman threatened with legal action, including court.  I will not do business with this company.  
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called my phone and left a voicemail that asked me or my lawyer to call them back. They stated that they are representing a hospital in which I visited last year. I called back and the associate stated that they are trying to collect a debt that I have already paid. I asked them to provide me with statements that have been sent to me or proof that there was an outstanding balance. She stated that she would email them and then started threatening me to pay by 5pm today. She told me that it was being sent to the lawyer after today and there would be a sheriff to show up at my doorstep, if I did not pay it immediately. After told her that I was well aware of my legal rights and argued with her back and forth, I hung up. She then called my phone back and whispered "you're a real estate agent" to further threaten me. This is illegal debt collection activity, and this company is trying to collect debts that have already been paid. Someone needs to step in and shut this company down before they scam people out of their hard-earned money.

  

  Business Response

  Date: 05/16/2025

  A thorough investigation has been completed in regards to the BBB complaint number ******** by the consumer ****** ***** - *************************************************  28117.  We have an account that was assigned to the office of Trinity Hope Associates on May 12, 2025 for Lake ****** Emergency Medical (this is the doctor *** attended ****** ***** in the Emergency Room not the hospital) for a date of service August 3, 2024 in the total amount of $253.22 for collections. 

  After reviewing said account a letter and a copy of an itemized statement will be sent to ****** ***** explaining this account was for the doctor and not the hospital and that we will be glad to offer a payment plan that is convenient for ****** *****.

  We do apologize for any inconvenience or misunderstanding this may have caused and hope this will resolve the issue.   This is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

   

  Customer Answer

  Date: 05/16/2025

   I am rejecting this response because:
  
  I have spoken to the physicians billing office and they incorrectly sent this to the debt collector and did not send it through my insurance. They have now sent it to my insurance and this is not a collectible debt. You are falsely trying to collect a debt, with force, and I have filed the appropriate complaints. 

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a phone call from someone named ***** with no last name. She left a voicemail. She said that I had some bill that was 700 for anasthesia. I told her I haven't received a bill. She said she can lower the bill to ******. I told her I have no idea what she is talking about and I'm not paying anything without evidence. She then said I would be sued and taken to court. The number she called from is ************. This is harrassment and I do not want to be contacted again.

  

  Business Response

  Date: 05/16/2025

  A thorough investigation has been completed in regards to the BBB complaint #******** by the consumer ******** Kitchen - *********************************************************  31503.  We do have an account that was assigned to our office by Grand Anesthesia for a Date of Service October 9, 2024 in the total amount of $750.00.  We were able to offer her a reductions of $175.00 but she would not accept offer. I would be glad to send an itemized statement with a letter offering this discount and a payment arrangement but as I see her desire settlement was no further contact by our business so therefore I am unable to respond.  We do apologize for any inconvenience or misunderstanding this may have caused and I would be glad to send the information she needs at any time she would like to request it.    This is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

  Customer Answer

  Date: 05/16/2025

   I am rejecting this response because:
  I personally spoke with the business they are referring to and they said I dont owe them anything. I do not want them to ********** again with this fraudulent account information.  Thank you. 

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received call stating to have my attorney contact the company. No idea what the company is needing and dont have an attorney this is harresment! Very rude and unprofessional

  Customer Answer

  Date: 05/02/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 05/08/2025

  A thorough investigation has been completed in regards to the complaint #******** by the consumer ******* B ****** - ****************** - ************************, N.C.  28612.  ******* Watsons account #****** was assigned to the office Trinity Hope Associates for collections by our client **** Emergency Medical for a total amount of $168.80 for a date of service March 22 2022.  After review we are requesting an itemized statement from our client for this date of service and we will also send a letter explaining this is for the Physician who attended her in the Emergency Room on March 22, 2022.  We will gladly help resolved this balance with a payment arrangement that is comfortable for ******* ******.  We apologize for any inconvenience or misunderstanding this may have caused and hope this will help with any misunderstandings.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

   

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail on 4/17/25 saying to call a number back regarding an important matter. The woman who called did not state her name or business but said to have my attorney contact her. I called the number back and ******* ****** said I had to pay for a past bill that was due. They supposedly found this missing payment in an audit. She said If I did not pay they would send documentation to my house for a court date. I requested her name and the business name at that time. She then said well this is the information I have on you angrily. She then stated my SS # and DOB without confirming my identity. I have now requested a 30 day written notice of the said debt. This was not provided before and has yet to be provided. I have also requested a validation of debt. She said if I did not pay at the time of the call she would mark it as a refusal to pay and Id have a court date. No option for payment plan, no written notice of debt, and no validation of debt.

  Customer Answer

  Date: 04/28/2025

  I have not heard from the business in response to my complaint. Here is a phone log to prove I have reached out on multiple occasions.

  

  Business Response

  Date: 05/29/2025

  A thorough investigation has been completed in regards to the complaint #******** by the consumer ***** Bowman ******* - *********************************************************************  28025.  ***** ******* account #****** was assigned to the office of Trinity Hope Associates for collections from our client **** Emergency Medical for a total amount of $484.40 for a date of service October 15, 2022.  ***** ******* was aware of this balance as she made a payment of $200 on March 22, 2023 on said account with a promise to call back on March 31 of same year to pay balance of $284.40.  Balance on account now stands at $284.40 as no other payment was received.  A letter has been mailed to ***** ******* with a statement showing previous balance and current balance on this account.  We will be glad to help ***** ******* resolve this balance with a payment arrangement.  We are sorry for any misunderstanding this may have caused.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.  

  N.C. Department of Insurance Permit #*********

  Customer Answer

  Date: 05/29/2025

   I am rejecting this response because:
  The company did not respond to my main complaint. They read a social security number and date of birth over the phone without confirming my identity. I have sent the company a request in the mail for validation of debt. I have yet to receive a response or a 30 day written notice of debt. Attached is a copy of the validation letter sent to the company and the *** tracking for said letter. The company also has an incorrect address. They have been made aware of my address change on multiple occasions.
  
  

  Customer Answer

  Date: 06/01/2025

  I have paid anything claimed to be owed just so I never have to talk to them again. These people are the rudest people I have ever dealt with in my life. Answering my calls with what?! and reading my social security and date of birth multiple times as a form of harassment after I complained about it. They said they do not care about BBB complaints. They also said theyd send the original debt letter via email and then said youre not getting it now and hung up on me.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* from this company keeps calling and threatening me over some bill that I have no knowledge of. She has left rude and hateful voice messages because I quit answering her calls due to the lack of respect she has. She is very unprofessional and down right rude. I will not pay anything to this company as they have not provided any proof of anything I supposedly owe. I haven't received anything from whatever hospital this bill is supposedly associated with either. I feel like I am being scammed. I have never had any collections agency speak so rudely and unprofessional to me. According to other complaints, this company should be shut down because it seems they do this same thing to everyone they call.

  

  Business Response

  Date: 05/05/2025

  A through investigation has been completed in regards to the complaint #******** by the consumer ******* D ******.  ******* ****** account #****** was sent to the office of Trinity Hope Associates for collections by our client **** Emergency Medical for a total amount of $1986.00 for dates of service June 5, 2022 and February 5, 2023.  After reviewing we have asked our client to provide an itemized statement for these dates and services and we will mail these along with a letter explaining this is for the Physician who attended him in the Emergency Room.  We will also advise ******* ****** that we can offer a discount on said balance or offer a payment arrangement that is most comfortable for him.  We apologize for any inconvenience this may have caused but hope this solution will meet his approval.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited hospital and was billed under UNC HEALTH which was totaled over $8,000 that has been paid with financial assistance, trinity hope associates are claiming I still owe $2858 to ******** emergency medical but I never received a bill from such name only by trinity hope associates They refuse to provide me with an original documents and only provided me with 3 dates and the price for those days that was again bills under UNC HEALTH, They refuse to provide me with original documentation with my signature on it during first few contacts so contact was seized. Have been threatened multiple times I will be sued for the $2858 I supposedly owe but cannot provide proof.

  

  Business Response

  Date: 05/29/2025

  A thorough investigation has been completed in regards to the complaint #******** by the consumer ****** G ******* - **************************** - Lenoir, N.C. 28645.  ****** ******* account #****** were assigned to the office of Trinity Hope Associates for collection by our client ******** Emergency Medical for a total amount of $2,858.00 for Dates of Service July 18 2024, August 5, 2024 and August 7, 2024.   After reviewing this complaint a letter has been mailed to ****** ******* explaining these dates of services are for the attending physicians who attended him in the emergency room and not the hospital charge.  I also mailed Robert  ******* a  copy of the Itemized Statement from our client for these dates of service. We do apologize for any misunderstanding or inconvenience this may have caused.  We are able to offer a discount on these balance or to set up a payment arrangement that is comfortable for ****** *******.  This correspondence is from a collection agency.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail from ******* asking me to give her a call about my medical bills or else they will be talking to a lawyer. When I called her back she didnt answer and the vm told gave no information besides leave your name and number. I originally gave her information but then thought this had to be fraud because my card got hit with fraud. She screamed, cussed at me, told me that I needed to start acting like I paid my bills since I explained to her that I would always pay my bills I owed. She threatened me with lawyers and jail time. By this time she ****** me off so I told her they couldnt put against my credit anyway with the new laws and if this was legit then the hospital or someone that was professional needed to contact me and if not it would be a cold day before I ever gave her money. I think it is fraud and if not the ** or hospital needs to hire a legitimate company for medical collections. I still dont think she is a legit company. I then hung up and she continued to harass me with phone calls and threats. If there is a bill I now think the debt should be forgiven due to harassment and not following any proper procedures. I would like to see the hospital or ** hire someone professional to handle their business. This woman sounds like someone that would steal you blind.

  

  Business Response

  Date: 04/03/2025

  A thorough investigation has been completed in regards to the BBB complaint number #******** by the consumer ***** ****** - 21 Divot Ct - Hickory, N.C.  28601.  We have an account that was assigned to the office of Trinity Hope Associates on January 13, 2025 for **** Emergency Medical for the Date of Service May 16, 2024 in the amount of $330.06.  After reviewing this account we have closed this account in our office and returned account to our client.  This correspondence is from a collections agency.   This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #*********

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time in 2 years, this company has told me that I owe them money when I have already paid off my balance with the health care company. When I contact the service provider's company they say they will let them know but then a year later I get the same call. I just want resolution that my account is closed with trinity hope associates.

  

  Business Response

  Date: 02/18/2025

   A thorough investigation has been completed in regards to the BBB complaint #******** by the consumer ******* ****** -  3008 Circles End - ****************** N.C.  28226.  Account #****** was assigned to the office of Trinity Hope Associates for date of service September 2, 2022 by our client ************************ for the total amount of $374.00.  After our representative spoke with ******* ****** on February 5, 2025 and he explained that he had paid the balance on this account directly to our client we reached out to them to verify the balance.  We did receive information that payment on said account was paid to them in September 2024 but payment was not reported to us.  A letter has been sent to ******* ****** explaining the circumstance and assured him that payment has been applied to his account and account has been closed reflecting a zero balance.  We do apologize to ******* ****** for any inconvenience this may have caused.  If we can be of any other assistance, please contact ***** at ************.  This is an attempt to collect a debt and any information obtained will be used for that purpose.

  N.C. Department of Insurance Permit #********