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Business Profile

Furniture Wholesale

OFM, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Wholesale.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an OFM ESS-****-WHT chair on 03/24/2022. The tilt mechanism is falling apart, the chair tilts dangerously to the left and right and it looks like a plastic bearing of some sort is coming apart and dropping on the floor in pieces.I would just like a new tilt mechanism for the chair (the bracket that goes between the seat bottom and the strut) before the chair becomes too unsafe to use but it looks like their website and phone have both been turned off. I'm not sure if they have gone out of business or just going through a rough patch but I don't know how to reach them.

    Business Response

    Date: 08/07/2023

    Please be advised that OFM ceased operations at the end of June 2023 and is no longer in business.  The email address that the initial correspondence was directed to was for a previous employee who was no longer with the company.

    As the company has ceased operations no action can be taken on OFM's part to rectify this customer's warranty complaint.

  • Initial Complaint

    Date:07/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting 0 support help after a week of contacting and no reply. The web form does not work and instead provides an error. I have been met with 0 reply from contacting via social media or email. This is within 10 days of purchasing the item. RSPO-*****

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a RESPAWN Spire Ghost chair on May 1, 2023. I put in a warranty issue request for my brand new $500 chair on May 23, 2023. The fabric is separating from the chair. I tried calling and left a voicemail, then I tried again and the voicemail box was full and now the phone number does not even work. I tried DMing them on ******* and someone on the social team took my information and said they sent it to the right team and they would reach out. I have emailed multiple times and have not been responded. The customer support is abysmal at best. Its sad that I have to write a review on the BBB to hopefully get a response.

  • Initial Complaint

    Date:02/09/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In august 2021 I bought a ******* gaming chair. chair comes with a 5 year warranty (2 years on fabric)
    In february 2022 I had the chair replaced due to fabric issues and the companies warranty states the remainder of the warranty or 30 days will be honored, whichever is longer. The fabric on the SEAT where you sit is now tearing and chipping and the fabric is still within 2 years of the advertised warranty. Company will not hornor warranty and said since the chair was replaced once the warranty was no longer valid (see attached information).
    I believe this is fraudulent. If they don't want to replace the whole chair, send me the seat part of the chair but I want the warranty honored.  

    Business Response

    Date: 02/10/2023

    As
    the ******* warranty states, all warranty replacements are replaced at the
    discretion of *******. We allow 1 full warranty replacement per purchase under
    our warranty guidelines.  If a part was
    issued it would be covered for 30 days or until the end of the original warranty period.
    We
    provided a full warranty replacement chair which fulfilled our warranty obligation.  No further action is required on *******’s part.

    Customer Answer

    Date: 02/10/2023



    Complaint: ********



    I am rejecting this response because:

    The state they honor the rest of the warranty yet say they will only replace the product once?  How is that honoring the warranty again when the replacement product failed again?

    The company also sated that they revised the warranty in 10/2021 but yet never provided warranty information for pre 10/2021 purchases and say it's on the instruction sheet.

    attached is a copy of the instruction sheet showing pictures and no warranty terms



    Sincerely,



    ***** ******

    Business Response

    Date: 02/10/2023

    The ******* warranty only states that replacement parts are covered until the end of the warranty period or 30 days, whichever is longer.  As we no longer offer replacement parts, we provided a full replacement chair.  By doing so we have fulfilled our warranty obligation and no additional full replacements will be sent.

    Customer Answer

    Date: 02/10/2023



    Complaint: ********



    I am rejecting this response because:

    If there are no replacement parts then said warranty is invalid thus making your warranty fraudulent.

    I have filed complaints with the FTC showing them what you have provided me and you can explain how your company can pick and choose how a warranty works.

    I hope when your car breaks down and you have something fixed on it, they tell you you no longer have a warranty even though it states specific time limits for each part.

     

    Refund my money and take your chair or I will drive the 6 hours and sue you in small claims court and make you pay all associated fees





    Sincerely,



    ***** ******

  • Initial Complaint

    Date:11/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gaming chair (Respawn 900-Blue) from the company's direct website (respawnproducts.com) on October 27, 2022. (Order **********) for a total cost of $170.13.

    On November 01, 2022 I was advised my order was cancelled without explanation, the money had already been taken out of my account and everything. I email the company inquiring why and today get an email back stating the product was oversold so they could not complete my order
    I check online for other sellers of the same product and discover that on ****** the same product is still available from the same company for a mark up. ($209.81 before tax)

    **************************************************************************************************************************************************************************************************************************************************************************************************234&psc=1

    I would like to receive the product I paid for at the amount I paid and not a mark up. The product is still listed as available on ****** through the "respawn store". Payment was rendered last week when the order was confirmed by the company.

    Business Response

    Date: 11/14/2022

    Unfortunately, we are out of stock of the item the customer ordered.  The reason the item still shows in stock on ******, is because ****** also purchases from us and still has stock in their warehouses.  The product page the customer linked to shows that the item ships from ******.com (see screenshot attached).  We do not have access to items that ****** is shipping.  We regret that we are unable to assist the customer more.

    Customer Answer

    Date: 11/14/2022



    Complaint: ********



    I am rejecting this response because:

    Shady business practices, I was without my money for over 2 weeks which is unacceptable from a business without some kind of accommodation or monetary adjustment. 


    Sincerely,



    ******* ******

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 4 chairs altogether from Wayfair. My order number is: #********** and Order #**********. Each order had 2 sets of chairs.

    I had a guest over yesterday and the chair broke as he was sitting and he fell on a concrete floor. These chairs are absolutely not safe and are cheaply made. The screws get loose and constantly need to be screwed. This time the metal part actually popped out and thats how the chair just broke.

    Chairs should NOT last only 2 years, this is furniture that should be durable as people sit on it everyday. I now have 4 chairs that I cannot use and I need to shell out on new sets. I want a refund for my purchase because these chairs are a safety hazard. I can return all 4 chairs back to your company. A complaint has already been filed with Wayfair as well.

    Business Response

    Date: 10/21/2022

    We have refunded the customer for their purchase.

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a chair from ****** a year ago. Past month or two, every time I go and sit on the chair it sinks to the bottom. I have tried calling the company numerous times, however, there is no response and just ends the call. I also tried filling out the information online on their website but I am not able to submit it. I want to be able to get my chair covered under the manufacture's warranty and need assistance with it.

    Business Response

    Date: 09/08/2022

    We have been in contact with the customer and are sending a replacement under the warranty.

OFM, Inc is NOT a BBB Accredited Business.

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