Business ProfileforFreud America, Inc

SEVERE SAFETY ISSUE/CONCERN with FREUD Diablo Tongue and Groove Bit Set # ******! The carbide cutter blades have serious material failures and parts thereof break off and fly away during operation when the router bit is spinned up which caused a minor injury! We purchased the named FREUD router bit set in Oct last year (2022). The first router bit set we received already showed serious chip offs at the carbide cutting blades at arrival, which we at that time suspected might have been a transport issue and thus we requested a granted replacement from the reseller. Today we see that it was not a transport damaged but rather already indicating a material failure of the carbide cutting blades and a manufacturing failure of this FREUD router bit set. The second (replaced) router bit set we received looked alright at arrival. We used this bit set with the manufacturer recommended 16,000 rpm on about 30 lft Red Oak only, which is for the expected lifetime of a router bit far less than 1%, before we encountered the severe hazard and safety issue last week. When turning on the router and spinning up the installed router bit, I was hit by a part of the carbide cutting knife of router bit, which broke/chipped off during the spinning up. This incident is a SEVERE MATERIAL FAILURE in the carbide cutting blades being used in these FREUD router bits and poses a safety hazard to the operator. The fact, that such a product could leave FREUD's factory without being recognized and stopped by their internal quality control is very concerning. We contacted FREUD Tools several times about this Safety Concern, but they choose to not respond at all, trying to avoid addressing the safety concern and their liability for their tools safety all together.