Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been out rental house for well over a year, recieved a statement couple months after moving out that said zero balance but they were keeping deposit. Over a year later I get a letter from a collection agency Blue Ridge property now saying I still owe a months rent. But I have they document that stats zero balance from more than a year ago.
Business Response
Date: 03/18/2025
I spoke with **** and he confirmed that he submitted the complaint under the wrong property owner.Initial Complaint
Date:07/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid a full month of rent for Andover Apartments in ********** ** on 04/02/2024, and my lease was ending on 04/08/2024. They found someone to sing a new lease and ended my lease on the 8th. Everyone and their managers knew this was occurring and they said I would get a prorated refund along with my security deposit. I got the 500 for the security deposit but I did not my prorated rent. I have contacted the property owners multiple times in person and email for 3 months, they keep saying a little longer. The mother company managers refuse to respond to emails. I need my prorated rent back, please. Thank you.Business Response
Date: 07/09/2024
We sold this property in 2016. From county tax records, it looks like the new owner is Andover CGC LLC with a mailing address of ********************************************. I'm sorry, that's the only information that I have. It looks like it has sold a couple of times since we sold it.Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have moved out of one of their apartment complex since June 2023. I just received a bill yesterday regarding final billing statement for over $6,000. I have followed all protocol necessary for me to move out. They are making false accusations about the apartment. I've been trying to reach out to Blue Ridge for assistance to no avail. Please help I can't live in three places at one time.Business Response
Date: 01/29/2024
January 26th, 2024
RE: Complaint ID # ********
Dear Ms. ****,
After reviewing the account, here are our findings. The lease holder moved in May 1st, 2021, with a lease end
date of July 6th, 2022. The lease holder never renewed their agreement, which then went to a month-to-month
rate beginning August 1st 2022.
August 20th 2022, an email was sent to the resident explaining the month-to-month in terms of the lease
agreement, and that a written notice to vacate must be submitted in order to vacate.August 31st 2022, Lease holder emailed a 30 day written notice, stating she would vacate on 9/30/22.
September 30th 2022, the lease holder emailed the office to let them know she did not have a move out date
yet. By not moving on her scheduled date, this voided her original notice, and the resident would be required to
issue a new written 30 day notice to vacate.The lease holder remained in the home for an additional seven months, paying her rent as agreed upon per her
month-to month term.May 1st 2023, rent was not paid for the month of May.
May 6th 2023, the 5% late fee was applied to the account and a 30 day Notice to Vacate or Cure Payment letter
was sent to the resident via email and posted on their door, informing them of the late rent.June 8th 2023, the account was sent in for legal review due to non-payment. Court date was scheduled for
August 1st 2023.June 22nd 2023, a "Notice to Pay, Final Notice" was emailed and placed on the residents door.
July 21st 2023, a staff member called the lease holder and left a message regarding their account balance.
July 25th 2023, another staff member called they left a message and asked for a return call regarding their
account.
August 1st 2023, court awarded the community possession of the home.
August 15th 2023, the writ of possession paperwork was submitted.
From May to August 30th 2023, multiple attempts were made to contact the resident, whether it was via email,
phone call or notices placed on the door. The resident never reached back out and the keys were never turned
into the office letting us know if the home was vacated. The apartment home was only entered once the Sheriff
performed the lock-out for the writ of possession on August 31st 2023. Residents are always welcome to reach
out to the office to gain further information regarding balances owed on their accounts.Sincerely,
Courtney ****
Regional Manager
Blue Ridge CompaniesInitial Complaint
Date:10/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I booked a 3-night stay, through *********, at ******** **** ***** *** **** ***** ******* ** **** *********** **** **** ****** ** 30513-5039 for Tuesday 18 October checking out on Friday 21 October 2022. It had mixed reviews, but, how bad could it be?!? The website photos looked OK. We requested a non-smoking room with 2 queen beds. First room was dirty and smelled like smoke and we immediately requested another room without looking at this room any further. Second room had a deadbolt that would not lock because there was no hole in the strike plate, a plastic baggie over the smoke detector, black mold in the shower, stained sheets, broken phone, no clock, and the mini-fridge needed defrosting. I asked for another room and was told there were no other rooms available. I was given a new phone that I had to install myself (no problem). When I asked when breakfast was open, I was told "There is no breakfast." although it is offered on the website and was one of the reasons we booked here. Coffee was supposed to be offered in the lobby and was also not available. There were no vending machines as were advertised. The Waffle King restaurant was next door so we had our breakfasts there. I asked the hotel to reimburse us for the 3 breakfasts we had to purchase at approximately $20 each day for the 2 of us. They flatly refused to reimburse us. I would like to be reimbursed for the $60 we had to spend for the three breakfasts that the hotel advertised and did not supply. I would like this business to be charged with false advertising for not providing services as advertised. I would also like the ****** ****** ********** to conduct an inspection of this business. I would like the Fire Department to conduct a safety inspection. I do not know if this last item is the responsibility of the hotel, but there is a giant pothole at the entrance of the parking lot that is almost impossible to miss.
You may contact me anytime.Business Response
Date: 10/23/2022
We are not associated with this hotel. I believe you have the wrong business name. We would respectfully request that the BBB remove this complaint from our business. Thank you.Customer Answer
Date: 10/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. However, the correct information is contained in my original letter of complaint. See attached.
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