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Business Profile

Windows

Window World of Hickory

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered new windows for my house in July 2021. $5,934.78 was paid. When they came out in April of 2022, $5934.78 was paid for a total of $11,869.56. They were going to replace the screens and fix the vinyl around two windows. They have been called and messages left but will not call back. My wife spoke to the owner and he stated he would get on it and call her back the same day and he did not. We request the job be completed to our satisfaction.

    Business Response

    Date: 10/23/2022

    We are in still waiting for all of the replacement parts to come in and soon as we have everything in hand we will sure take care of ******** Mrs.***** *************** We have no control over the manufacturing process or the time frame that it takes to get products and we appreciate their patience during these challenging times.

    Customer Answer

    Date: 10/24/2022

     
    Complaint: 18239843

    I am rejecting this response because:

    This is the same excuse we have heard for months now. We would not even be in this if the company had not messed up the job the first time, first by not taking correct measures of the windows in the kitchen, second they let the contracted installer sit in the driveway for three hours without the proper screws and no window screens. We someone from the company did show up with the screws and screens they were bent up in the mans car and thats how they got warped. Third, when the installer came to install the kitchen windows he put in the wrong color vinyl trim around the windows. When I pointed these things out to the owner he said they would make it rights but that has been 4 months ago and we have not heard anything from them until this. No one from this company has never offered an apology, only excuses.

    Sincerely,

    *************************

    Business Response

    Date: 10/29/2022

    We have no control over the manufacturing process and if we dont have the product we cant install them and all we are asking is for patience, we will make it good.  You would have to be living under a rock for the last 2years not to realize the challenge that it is to get things made and shipped to you.  

Window World of Hickory is NOT a BBB Accredited Business.

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