Complaints

This profile includes complaints for Samurai Institute's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Samurai Institute has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Samurai Institute

  919 8th Ave NE Ste 103 Hickory, NC 28601-4006

• 

  Samurai Institute

  920 29th Ave NE Hickory, NC 28601-1183

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this ************ dojo in June of 2024 for $120 per month. In September of 2024, the gym changed the original class hours. In October, the gym had to close because they had a issue with the building they were renting. The gym was closed in October, November, and December. I had not spoke with the owner or knew what he was doing. I was not charged and thought the relationship between us was over. In January, the business opened up at a new location and began charging me without notice. When I contacted the owner he stated that I could not get a refund and would have to cancel my membership. He produced a contract with my information on it, but I knew signed such a contract. He did not provide me with any service from October to January, and didn't even contact me that he was open before charging me again.

  Business Response

  Date: 02/10/2025

  Tell us why here...This student came to us in the beginning of August 2024 and received two free weeks of training in our adult program. In September we outgrew our facility and we began looking for larger spaces near our current location. So we notified all our membership via our CRM system and explained the situation and said we would be not open during the month of October.  We moved into the new facility on Nov 7th and scheduled to open on the 11th.  We were halted by a building inspection issue that we worked through as quickly as possible and got approval just before Thanksgiving. We also placed all memberships on hold and did not charge mr ****** for Decembers tuition due to a oversight on our staffs part.  We re-activated his account and sent an email explaining this (which our records indicate he opened) on December 30th and payment was processed and declined for insufficient funds.  Our system reprocessed the payment on the next payment date of January 5th and it was approved.  Our system auto sends a receipt.  On or about January 7th Mr ****** contacted me about his charges and I explained that we have been open since Dec 1st and did not charge anyone during December due to the move and wait.  He said he didn't know and that he wanted a refund and to cancel his membership.  I explained as I did when he signed up that we have a 60 day cancelation policy and we needed a form to get the process started.  Our cancelation policy isa 60 day notice in writing.  As of this junction we cannot and will not offer any refund as it is not our policy and Mr. ****** did not follow proper protocol for cancelation or initial membership process. 

  Customer Answer

  Date: 02/11/2025

   
  I am rejecting this response because: ************ has not been upfront from the beginning. I have included the invoice I have from them in June of 2024 where I paid a initial $75. This document that they are supplying is new to me and I have never seen it until they produced it. It does not have my signature or even the correct information. That is not my birthdate. ************ cannot be decent enough to admit that they closed for months, won't take into account that someone would make other arrangements (like people are supposed to wait for them), and then open up when they are ready and without providing a service and knowing that I have not been given a service-just start charging me again. They made the statement that it isn't their responsibility to ensure that I find out where they are and attend their classes, but it is their responsibility to stay open. A bully uses people. A bully charges someone without providing anything to them, just because they have my information.
  
  

  Business Response

  Date: 02/17/2025

  The customer did show his agreement which he failed to sign but our policy is that if you take the classes then you have agreed with the contract signed or not.  He is now in default of the agreement and could be taken to court form the full amount left unpaid and attorney fees and court cost.  He is NOT getting his money back. period! If he pursues this I will take him to court for the remainder of the contract a total $1080.00 plus court fees, $127 and any attorney fees we may incur.