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Business Profile

Property Management

Four Seasons Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Four Seasons Rentals has continued to provide poor service to the tenants that pay them monthly. It took three and a half months to get a new washer/dryer unit after notifying them that the old unit was leaking. That was annoying and troublesome however forgivable and it did eventually get fixed. Now though we have a large tree on our home and a hole in our roof and they were notified 18 days ago. They are delaying work that could be done so the home owner can "Do it themselves." They are protecting their wallets while we have an unsafe and cold home. I believe them to be violating the terms of our lease and possibly NC state law.

    Business Response

    Date: 10/22/2024

    Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with the delayed response to your maintenance requests. Please know that we are committed to ensuring the safety and comfort of our tenants and take your concerns very seriously. Regarding the delayed replacement of the washer/dryer unit, we regret any inconvenience this may have caused and appreciate your patience and understanding in this matter. We are continuously working to improve our response times and service quality. Concerning the serious issue of the tree on your home due to Tropical ***** ****** and the resulting damage to your roof, we understand the urgency and importance of resolving this matter swiftly. We are actively coordinating with the homeowner to expedite repairs and ensure that your living conditions meet appropriate safety and comfort standards. We are committed to addressing these concerns promptly and can assure you that these matters are being prioritized. Please feel free to reach out directly to our office at your earliest convenience so we may discuss this matter further and ensure a swift resolution. Your satisfaction is our top priority, and we appreciate your patience and understanding during this challenging time post ******.

    Customer Answer

    Date: 10/22/2024

     
    I am rejecting this response because:
    I have attached a picture of the tree on the place we call home. It is now 25 days since we notified the business of this damage. Not only is the tree still on the house, no clear plan has been given for its removal with dates and times of when work is expected to begin. I reject your response because it is a bold faced lie. You have not tried to do this in a timely manner so that we have a safe and habitable home again in a reasonable amount of time. You are doing this in the least expensive manner to guard your wallets regardless of what us tenants living situation looks like. Hurricane ****** left a lot of trees on a lot of homes. Our home is one of the few that still have trees down on it.

    Do better business.

     

    **** *****.

    Business Response

    Date: 10/30/2024

    I am writing on behalf of Four Seasons Rentals in response to the complaint filed by Mr. ***** regarding the handling of repairs at a rental property we manage as agents for the owner. As agents of the rental property, Four Seasons Rentals is bound by the owner's instructions and permissions regarding property repairs. 

    In this instance, the owner wished to personally assess and repair the damage that occurred. Residing in ******, *******, the owner was unfortunately impacted by Hurricane ******, which caused significant delays due to damage to his own residence. We communicated to Mr. ***** that the owner intended to address the issues personally and estimated his arrival in North Carolina around the weekend of October *****th. However, due to unforeseen circumstances, the owner was only able to visit the property on October 21st. 

    Mr. ***** was informed of these limitations. He also provided notice that he intended to vacate the property by October 31st. Subsequently, the owner has planned to proceed with the necessary repairs and tree removal once the property is vacated. 

    We aim to ensure transparent communication and address property issues swiftly, while considering the limitations imposed by external factors and owner instructions. We continue to be committed to ensuring that all matters are handled professionally and courteously. Thank you for your attention to this response. 

  • Initial Complaint

    Date:03/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purposefully deceptive practices. Listed rental was shown to have a security deposit of $2400. After approval with no forthright communication landlord asked for a $3000 security deposit with no reason beyond that the owner requested it. I feel like this is a purposeful deceptive practice wish to be compensated for my application fees.Furthermore, they do not state that if you move in in the middle of the month that they require next month rent paid upfront.

    Business Response

    Date: 03/27/2024

    Four Seasons Rentals is sorry to hear about the confusion and frustration you experienced with the security deposit and rental terms. We value transparency and honesty in all our rental transactions, and it is concerning to hear that you felt misled.

    Rental applications are presented to owners for review, once approved, owners give their permission to proceed with the rental terms that they set forth. Once the owners communicate the terms of the lease, then Four Seasons Rentals in turn, communicates this information to the prospective tenant(s). 

    Customer Answer

    Date: 03/27/2024

     
    I am rejecting this response because:

    if the security deposit is fluctuating based off owners permissions, then that should be notated on the listing that is purposefully misleading. 


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