Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a home that K&R Properties managed. When I moved in, I submitted a written document declaring that every room in the home had stains on the carpet. The property manager did not come to inspect or confirm my findings of carpet stains, nor did they dispute my findings. When I moved out, I paid to have the carpets professionally cleaned. Photos showing that there were no stains in the carpet, after being professionally cleaned, along with receipt of my payment are available. Subsequently, K&R Properties felt the carpet needed additional cleaning. K&R Properties allegedly hired another carpet cleaning company for a second carpet cleaning. The second cleaning cost $165, and that money was deducted from my security deposit. From a renter's point of view: K&R Properties should have contacted me about the alleged carpet stains. I could have contacted the carpet cleaning company I had already paid, and they could have worked to resolve the alleged deficiencies. K&R Properties decision to hire a second company, without informing me, and then passing the bill along to me is unjustified. Additionally, the carpet was severely stained when I moved in. These stains are documented in the initial inspection. The carpet is now cleaner than when I moved in, which was over 5 years ago. K&R has also questioned my right to pet ownership. I've informed K&R Properties that I own a service dog - with certificate available. I've formally requested a refund of $165 from K&R Properties; however, they have failed to issue a refund to me.

  Business Response

  Date: 07/16/2025

  The Tenant was given move out info that outlined what was required by them to have done before moving out.  One of those was to have the carpets cleaned.  The Tenant did have them cleaned but they didn't treat for pet damage (urine) caused by the Tenant's dog therefore we had to send in another company to treat them before the next tenant could take occupancy.  It should have been done right the first time and unfortunately we don't have the time to try and find out what company you used, if they can come back that day and if they will get it correct the second time.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We put in an offer on a property (Condo) listed by ***************************************** from K&R Properties of ************ **** We paid $2500.00 for due diligence and $2500.00 for ******* money as agreed on the purchase offer. Cash offer with closing date of 2 weeks: January 16,****. January 16, **** arrived and no extension was provided by listing agent to extend the contract, so we decided to wait the extra 7 days per contract allowed by law to close. Those 7 days past and closing did not happen even though we were more than ready to close. This listing agent used all the excuses available. That he was vacationing, that the sellers were vacationing, that the seller was bedridden, that they were waiting on a POA to finish the sell, ect. But an extension was never signed. Sellers BREACHED the contract by not being ready and willing to sign on the date we agreed and by not submitting an extension on time. So, on Tuesday January 29,**** we asked for our $5000.00 money back and agent does not want to return it because on his opinion was not their fault but once again, they BREACHED the contract. Condo is back on the market and they still don't want to return the money we are ***********.

  Business Response

  Date: 02/05/2024

  First of all I am a Realtor and have no liability in regards to Due Diligence money that transferred between the Buyer and the Seller.  The Buyer's Agent should  have explained to them that once they send that money it belongs to the Seller regardless of whether or not the deal closes.   The *********** Agent tried to email me on Friday 1/12 to change the name of the Buyer by adding a 2nd Buyer to the Contract when the scheduled closing date was Tuesday 1/16.  From the beginning of the process the *********** Agent has had issues getting documents to us that can be downloaded.  She had tried multiple times on the 12th but was not able to get me a downloadable version until 4:00pm Friday 1/16 after I had left town for the long Holiday weekend.  I explained to the *********** Agent on that day that I would not be able to deal with it until Tuesday 1/16 after the Holiday.  This would be on the proposed closing date of 1/16 and the Seller is in *********** and would still need to sign the corrected documents and notarized after receiving them via 2 day Fed Ex from the closing attorney the Client hired.  They would then have to be sent back via 2 day (only option) from *********** back to the closing attorney.  Knowing this, the *********** Agent should have sent an amendment to the Contract to extend the closing date when she sent over the forms to add a 2nd Buyer but she never did this.  There was also a POA that had to be signed and notarized before the closing docs could be created and signed which was also time consuming.  The Closing Attorney had all the documents at the end of January and the *********** could have closed but chose not to, probably b/c they had found something they liked better.  As I told their Agent if they want to pursue the Seller to try and get back their Due Diligence money they would have to do that in Court....or they could close on the property.