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Find a Location

Spotless Cleaning and Lawn Services has 1 locations, listed below.

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    Business ProfileforSpotless Cleaning and Lawn Services

    Cleaning Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    209 Rosemont Dr, Grover, NC 28073-9793
    BBB File Opened:
    9/15/2023
    Business Management
    • Ms. Megan Stroud, Owner/Manager
    Contact Information

    Principal

    • Ms. Megan Stroud, Owner/Manager

    Customer Contact

    • Ms. Megan Stroud, Owner/Manager

    Industry Tip

    BBB Tip: Cleaning services

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The owner *********************** and her sister came to clean for the first time and charged $125 and agreed to do weekly for $75.The third week one of her employees did a deep clean. She was not able to do the windows as agreed. But I went ahead and paid her $300 in full when she said they would be taking care of. Plus I didn't have any change.***** said she would do the regular clean and the windows when she came the following week. She was not able to keep the appointment and sent the same employee. The employee did the standard clean but only half the windows. She said she would return to complete them. But then there was an issue with money. ***** had agreed to $75 for a standard clean. Her worker was expecting $140. She contacted ***** who she said told her they wouldn't be able to return for $75. I tried to contact ***** and she ignored my text and calls.The worker did not return to complete the windows. I contacted ***** about this. She did not respond. When I told her I would file complaints, she said go ahead and told me not to contact her anymore.My research revealed that *********************** has a criminal history that included probation violation. It revealed her character. There is a statute that says it is a criminal offense to be paid in advance and work not be completed. I talked to the magistrate about it, but they said they have never prosecuted that before. The issue is intention. If the job is not being completed even though it has been paid for in full, I think the intention is very clear.Beware of Contracting with Spotless Cleaning and ************************Sent from my Galaxy

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Southern Piedmont and Western N.C.

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