Complaints

This profile includes complaints for S.G. Wilkerson & Sons, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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S.G. Wilkerson & Sons, Inc. has 4 locations, listed below.

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• 

  S.G. Wilkerson & Sons, Inc.

  2100 E 5th St Greenville, NC 27858-3001

• 

  S.G. Wilkerson & Sons, Inc.

  608 Farm Life Ave Vanceboro, NC 28586-7673

• 

  S.G. Wilkerson & Sons, Inc.

  4150 E 10th St Greenville, NC 27858

• 

  S.G. Wilkerson & Sons, Inc.

  PO Box 2245 Greenville, NC 27836-0245

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/2023 I spoke with *****, case manager, for Wilkerson Funeral Home, to request a new obituary for my son ******** ******* I recently discovered that the obituary submitted to the funeral home is not one that was agreed upon by all family members. The one that is currently posted is filled with untruths and leaves out pertinent family members. I was directed by the editorials to reach out to the funeral home and request a new obituary.
  On 1/17 I emailed the new obituary with pictures and poems to *****. A few days later, I received a call from ***** stating that the editorials, (*** ***** *********, ********** and ************) usually charges 3K-5K to complete an obituary as such due to all of the pictures but agreed to only charge 1,149.00. I was grateful and submitted payment.
  After not seeing the new obituary posted on any of the sites, I reached out several times to ***** requesting a copy of the final deliverable. To date I have not received it
  Finally, after leaving a message, I spoke to ***** around the last week of January and was told that an 'advertisement' was ran on one of the sites the previous Monday for one day. I reiterated that my request was for an obituary. ***** stated in order to have an obituary, I would have to reduce the photos to one. I asked "do I need to shorten the wording" He answered "no, the wording is fine". You can have as many words as you like, it is the pictures.
  On 2/2 I sent the one required photo for the obituary. Again a few days past and no obituary.
  On 2/7 I spoke with ***** who stated that if I wanted an obituary I would have to pay more money. He implied that payment was used for the 'ad".
  As I reminded him, I never requested, nor gave permission for an ad and I would never agree to place an "ad" for my son's death. I was told by ***** that he would resolve the issue and get back to me. I have not heard from anyone since. There is currently no obituary.
  I have written email proof of the above facts.

  Business Response

  Date: 03/03/2023

  Dear Better Business Bureau:

  We have been delayed in responding to Complaint ID: ******** as we were gathering pertinent facts relating to the obituary being placed in the local paper, The ***** *********.  The following is our response.

  1. An obituary for ******** ****** was drafted during our arrangement conference when making funeral arrangements, on Thursday, October 20, 2022., by those present in the arrangement conference.  Ms. ******** ********* was not present.

  2. Our Funeral Director (Case Manager) *****, received a request from Ms. ********* to place an amended obituary in the ***** *********. Due to the desire for multiple photos and a poem to be included, ***** contacted the ***** ********* for an estimate.  It was discovered that the type of layout for the included items would be charged as an "display ad".  This is the verbiage from the ***** *********.  As a courtesy due to the circumstances, The ***** ********* made a reduction in the estimated costs.  Ms. ********* was appreciative and submitted payment.

  3. It should be stated that we do not charge to assist in drafting obituaries for families and do not mark them up when charging families.  It is simply a pass-through cost.  We are merely an agent for the ***** ********* and have no say in how and where they choose to place the obituaries submitted to them from area funeral homes. Further, while it is their practice to place obituaries on **********, again, we do not control this process.

  4. Further, after learning that the amended obituary for ******** was not showing on *********** ********** ** ************, we immediately phoned the ***** ********* to request placement on these other sites.  We do not have the ability within our company to place the obituary on these other sites as we are not subscribing members. The ***** ********* is the subscriber.

  5. After making the request to the ***** *********, at some point, our request was granted.  We made several attempts to phone Ms. ********* to share the request was completed.  

  6. Lastly, we received the attached email from Ms. ********* stating that she was very appreciative of our efforts to finally complete her request.

  Based on the facts above and Ms. *********'s latest email, we now feel that the complaint is no longer valid and the matter settled.

  Please feel free to contact me with further questions,

  Sincerely,

  *** ********** ***

  Customer Answer

  Date: 03/06/2023

   
  
  Better Business Bureau:
  
  
  I just want to ensure integrity. The funeral home NEVER received my permission for an ad. That part of their account of events is absolutely false. However, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The funeral home did make up for the error and has corrected the problem. ***** *** ** **** **** **** *** **** *** *** ********* 
  
  
  
  Sincerely,
  
  
  
  ******** *********