Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/21/24, I purchased a 2017 *** 540i from Nora auto sales, It was advertised to have a free 3 month/3000 mile powertrain warranty that covers up to $1500 in repairs. During the purchasing process, I asked salesman *****, to send me warranty documentation. He sent me a picture of a warranty brochure. I called him and asked him why he sent me that. He said that's all he had to send me and I can rest assured that the warranty was guaranteed.On 4/16/24, I noticed a rumble sound coming from underneath my car. I used the brochure that ***** sent me to do a ****** search for Penn Warranty and gave them a call. They said they had nothing on record for me or my vehicle. I called ***** and told him my findings. He then looked in his system and saw no warranty for me either. He said that during the purchasing process, he must have forgotten to activate the warranty and it was to late to do it now. He said he would talk to his manager and get back to me. After getting nowhere with *****, I called the Manager *****. He just repeated what ***** had said. I said if ***** messed up, I shouldn't be held responsible and should have the repair covered. He told me to take it to a mechanic for diagnosis and he would find out what he could do for me. On 4/17/24, my mechanic found my car had two broken driveshaft flex discs and the repair would be $914.00. I called ***** and he had me prove that the car was under the 3000 mile limit, which I did. He then said the Bill of Sales says ****** and I'm over the mile limit. I had a pre purchase inspection done on the car and it had the car at ****** miles and the car is currently at ***** miles, with 35 miles to spare. Before my purchase, the car was driven 165 miles after that Bill of Sales was created. ***** offered me the price that he was supposed to pay for buying the warranty, which was $125. I found this unacceptable and we began to argue. I shouldn't be held responsible for ***** mistake. I am seeking the $914.00 repair cost.

  Customer Answer

  Date: 05/05/2024

  I have not heard from the business in response to my complaint. They are trying to sidestep their warranty commitment to me. The manager ***** already told me that he will not honor their promised warranty. 

  
  

  

  Business Response

  Date: 05/08/2024

  I have attached several documents, text messages, and pictures that lay out the purchase of this automobile. You will see from the the first text message I received from ****************** I thought it would be a bad idea for him to purchase this vehicle. I advised ****************** certified pre owned *** from *** because that would ease some of his concern. He was against the idea of purchasing a certified pre owned because the price difference was $5,000 to $6,000 dollars. I have attached the book value of the car at the time of purchase. 

  One thing that ****************** did not include in his attachments was the actual Pre Sale Inspection. He called me after the pre sale inspection and voiced some concerns about different things from the report. One thing that he mentioned was the flex discs. He said that the report showed some signs of wear on this rubber flex disc. It was recommended that sometime in the future they may need repair. The car also had several other potential maintenance issues. At this point I advised ****************** to search for another car that fit his criteria. He decided against that he said he had a very good mechanic that could help him with those items when they may need attention. The other key attachment that is missing from ****************** is the repair invoice. Typically with any warranty pictures have to be taken and the service provider has to be approved to do such repairs or diagnostic. It is extremely difficult to determine if this repair was due to mechanical failure or preventative maintenance. 

  Attached you will see documents that list the miles on the Buyer's Order, Warranty Disclaimer, Odometer Disclosure. The Buyers Guide also shows the the car AS IS - No Dealer Warranty. We do offer a complimentary 3 month ***** mile ************* Train warranty.  This warranty is purchased by the dealership. If you see the picture ****************** attached with the warranty brochure it clearly shows an upgraded warranty circled. The customer could not decide what type of warranty he wanted. Miles are over ***** cap for any claim regardless.

  Customer Answer

  Date: 05/10/2024

    I am rejecting this response because: ***** is stating that he tried to talk me out of the deal. That's far from the truth. After the independent inspection was completed, I called him to talk about the issues in the report.  He tried to explain away a lot of the problems with the car. I stood my ground and told him the car had obvious issues that needed to be fixed, such as a cracked windshield, grooved rotors, bad brakes, leaking axle boots and the aforementioned Flex disc. I told him that if he was unable to fix these things, I would need the asking price to be adjusted accordingly. He's lying when he says "At this point I advised ****************** to search for another car that fit his criteria".  He actually told me that he would see what issues he could repair/fix and would soon get back to me.
    After about a week, ***** committed to fixing the windshield and brakes and we agreed on the purchase price. Before I was willing to finalize the deal, I asked him a couple more questions about the findings in the inspection report and he became annoyed with me and suggested that this might not be the car for me. That's where the text messages that he submitted picks up and I tell him to be patient. Shortly after, I found the answers myself and told him so.
    ***** is also lying about the book value of the car. I looked up the Edmunds book value, which most dealerships use for pricing and it had the car at $22,290. That's exactly what ****'s Auto's original asking price was. I don't know why he is trying to inflate the value but I'm sure he has his reasons.
    As far as the warranty goes, I never told ************ was interested in buying a warranty. He suggested it but all I wanted was proof of  the complimentary warranty. I told him, in the past, I had been burned on a purchased warranty and was not interested. ***** told me that he didn't have any documents to send me. He sent me a picture of a brochure with Gold circled. I asked him which one of warranties types comes free with the vehicle. He told me the one that's circled in red. As I would later find out that wasn't true at all. In fact ***** never activated any warranty and now they are trying to blame me for it. ***** later admitted that he didn't activate the warranty.
    The Nora auto sales website has completely misleading information on it. Not only does it say that every car comes with a warranty but it also says that "Each vehicle on its lot undergoes a rigorous inspection process to ensure its in excellent condition and ready for the road". I'm sending a picture of that too. This is completely false. The independent inspection found multiple problems. When I received the vehicle, I found that it had a broken brake light cover that was so obvious that I noticed it before the delivery driver could lower it down to the road. The driver told me he noticed it when he did the pick up. It also has a dented bumper. I noticed that immediately too. Being a remote purchase, I thought they would at least disclose the obvious flaws. They knew I would not be happy with finding those things and they withheld it anyway but pretended to act like after almost three months on there lot, they didn't notice  it. 
    In closing, ***** sent you the Odometer Disclosure Statement. It states that "Failure to complete or providing a false statement may result in fines and/or imprisonment". By way of the Pre Purchase Inspection, I have proof that the odometer readings reported are not accurate on both the discloser and the buyer order. I can also contact the shipper, to confirm the actual vehicle mileage.  I am also sending in the repair invoice and more supporting evidence for my complaint.
  
  
  

• Initial Complaint

  Date:04/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car with Nora's Auto Sale Mar 27 2023 by the 30th I started having pulling issues contacted them and Justice /J**** passed the buck to Dante' stating that he was over service I had a report of issues from firestone as well as getting a second opinion from the gmc ***** themselves and sent that report as well I asked them to rectify the issue you know do the right thing I haven't successfully driven the car for a good week I paid firestone 457 replacing the air flow pipe and filter to the engine and 170 to gmc for look over Dante was rude from the beginning it was literally 3 days after purchase and he told me I should've gotten the car inspected when I test drove it like what is that to say I tried speaking to Justice/J**** again but he just kept passing the buck because he stated they help their customers within the first 30 days I have received no help at all the warranty company hasn't even received my information the finance company was willing to back out if they would but Dante is just refusing to do anything knowing all issues they took my 1600 down and I already put in near 700 on a car I literally just got

  

  Business Response

  Date: 04/25/2023

  To who it may concern.

   

  ********* ***** purchased a 2012 ***** ******* **** ***************** with 125,690 miles on March 29, 2023. I was later informed that she had a problem with car. I know for most dealerships that after a customer signs documents stating that car is "AS IS" they are not obligated to do anything at that point. In this particular intense we sent a mechanic to her job to fix the main problem that she had with car. The problem she was most concerned about was the radio. Our mechanic informed us that the ***** had a defective antenna. We ordered an antenna and scheduled with the customer to bring the car in for this repair. While talking with the customer she informed us of other problems that the car may have. She drove the car to several shops who charged her for diagnostic. One shop charged her several hundred dollars for repairs. Over the next week or so she spoke with several people that told her that the car had problems. Our conversation did become a bit heated because she believed or was told she could simply bring the car back after singing bank contracts. I did make a statement and say you should have had the car checked out before you made your purchase. We do our absolute best to put a quality product out ,and like I explained to the customer automobiles do fail sometimes. After this discussing I told the customer that I would order the antenna and when it came in I would have our mechanics look at the list of other problems that she had emailed over from two shops. I made no promise to repair items on the list. I called the customer when the part arrived. We scheduled a time to bring the car in so we could replace the antenna and look at other items on her list. Upon arriving we spoke about the list and items she felt needed attention. She was not concerned with many items on the list. Her main concern was the timing chain. After the antenna was replaced I spoke with our mechanic and ask for him to scan the car for any codes. The ***** did not display any codes for items listed from the other shops. I then drove the car up front and asked the customer to take me for a ride in the car and explain to me what was wrong with the car. The ***** drove well. The customer pointed out that the car had a slight hesitation. We bought the car back to the dealership and had a mechanic drive the car. The car had no check engine light on or any pending codes. The customer drove the car from Winston Salem to Greensboro that day to have the car looked at. When the mechanic drove the car back up front I explained to her that we did not find anything else wrong with the car at that time. At that point the I explained to the customer that we would not be making any other repairs. If something happens with the car in the future us your warranty. Several day or maybe a week later she begin to call with someone else on the phone asking if we can just give her another car for equal value to the *****. I informed the customer that the only option would be to trade out of your *****. At this point the car had been titled and permeant tags had been issued for the car. Now today we are at this point. Please see attached document regarding "AS IS" disclaimer and WE OWE / YOU OWE document that were signed and witness at the time of purchase. 

  Thank you in advance.

  Customer Answer

  Date: 04/25/2023

   I am rejecting this response because:
  
  
  
   The dealer is lieing and God will deal with them. I know what I was told and you all know what you did. You basically stole/ robbed me.