Business ProfileforConvenient Appliance Service, Inc.

My dryer was having issues end of February 2023. Appliance Wearhouse advised me to call *********, the manufacturer. I called ********* and they connected me to the servicing dept, which was Convenient Appliances Service, Inc (CAS). We discussed my warranty, and they made some adjustments to it. My dryer was serviced on 3/10/2023 and Bryce M informed me that my dryer failed the air flow test, he also replaced the thermal fuse and advised me to let my apartment maintenance know that my vents needed to be cleaned out to prevent a potential fire hazard. Bryce's note reported "Unit failed air flow test. Found thermal cutoff blown. Replaced thermal fuse 279816 from truck stock. Tested and unit working properly". This statement is untrue b/c the dryer was still not working when he left. I had maintenance to clear my vents out and even attached a picture of the failed airflow test that Bryce provided me. A week later and my dryer was still not working, and maintenance had assured me that my vent was CLEARED. I called CAS to make another appointment. I made the appt for 4/6/2023. My dryer was never serviced because the company refused to give me an eta and I needed to go to work. On 4/6/23, I spoke to Tanya who stated that the service manager (Ryan) and supervisor (Stephanie) would call me about my complaint, as of today (4/20/23), I have not received a return call. On 4/7/2023 I called an outside appliance service company Mr. Appliance and made an appointment for 4/8/2023. Mike came and looked at the dryer and his note read "During diagnostics, I disassembled the unit and tested components. I did not find a fault with any of the components located on the back of the unit. However, while testing the "Timer" noted it would "bind" a lot and is becoming harder. Also, I wasn't getting a ground out of the timer." I paid for that service and for the timer to be replaced. I paid $412.89 out of pocket, and would like reimbursement from Convenient Appliances Service, Inc.