Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/25 I received a bill from Greensboro Radiology stating if I did not pay my balance in 30 days, I would be turned over to collections. The statement was dated 4/30/25 so that meant on or about 5/30/25 would be 30 days. The thing is this has been paid and the check has already cleared the bank. I have called their billing department in ***** and they refused to transfer me to anyone in the ** so I could have better communication. I emailed a copy of the cancelled check showing they received it on 5/9 and it cleared the bank on 5/12. I have called several times now and I am told to wait ***** BUSINESS days from the date the check was received for it to be posted to my account as paid. 30 Business days is 6 weeks and 45 Business days is 2 months. They are saying it takes ***** days after they have the check to post it but they intend on turning me over to collections 15 days AFTER they have received the check. I got no response to my email with proof of check clearing and I am just being told the same thing to wait. They could not understand that asking people for payment in ***** calendar days from the statement date but telling people it will take up to 2 months to post as paid does not add up.

  Customer Answer

  Date: 06/09/2025

  I have not heard from the business in response to my complaint. However, my account seems to show a zero balance as of today so I will assume they finally applied my payment 30 days after the check cleared the bank. Horrible service but for now seems resolved. 

  
  

  Business Response

  Date: 06/19/2025

  Hello,

  Please advise that the patient's payment for $72.96 was posted to the account on 06/12/25.

  No further balance is due on the account.

  A copy of the zero-balance statement is attached for review. 

  Thank you,
  
  ***** *****
  Client ********************************************************************************** ************* |Pacific Time Zone

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. However, this company has numerous complaints from customers about the same issue. They need to do better. 

• Initial Complaint

  Date:12/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greensboro Radiology. I gave them my insurance info when I went there for an xray. Got a bill. Called and gave them my insurance information multiple times and uploaded a copy of my card to their portal. I continued to get monthly bills and continued to call to give them my insurance info over and over. They still have not sent the bill to my insurance company and now I have been sent to collections. Their explanation is that they have never heard of my insurance company.

  Business Response

  Date: 01/17/2025

  See attached response.

• Initial Complaint

  Date:09/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureaus,Greensboro Radiology is Charging me The Full amount for a interpretation of a CT scan read by on of their Radiologists on December 12th, 2023. They participate with my insurance plan, Med Cost and Med Cost has sent both me and Greensboro Radiology an Explanation of Benefits station I am only responsible for paying my portion of the Deducible which is $277.0, while Greensboro Radiology continues to charge med the full amount of $1278.00. Additionally, they have sent me to a ****************** called MNET in **********************, demanding payment in full. When I called them 2 months ago, the admitted on the phone that they have received the *** from the insurance company, and that billing the whole amount of $1278 was incorrect and they would fix the matter, and send me a new statement for the correct amount and call off the collection agency.This week I received another letter from the ***************** and have not received a new statement and I can not see my account on-line Thank you

  Business Response

  Date: 09/10/2024

  Please see attached response to ******************** and requested account correction and adjustment has been completed. 

  Customer Answer

  Date: 09/11/2024

   I am rejecting this response tter Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, 
  However I do wish to make sure the collection agency MNET makes no further action against me, that my account is marked paid in full, that I received a receipt for my payment and that my credit report is not harmed
  

  Business Response

  Date: 09/12/2024

  Hello,

  We have provided communication that Mnet has closed out the account and we have provided a corrected statement.  Greensboro Radiology can send out a confirmation that the account has been paid in full once Dr. ******** balance of $277 is paid in full. 

  
  If payment has been made recently, please provide proof of payment so we can expedite the resolution of this matter. 

  Thank you,

  *********************
  Client Relations Partner
  *************************************
  

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was diagnosed with cancer in November of 2022, and as such I have had multiple CT scans at Westchester Imaging. They are great, but apparently these scans are read by Greensboro radiology. Long story short, I am being harassed for money Statewide collection service claims I owe from December 28th 2022 and February 8th 2024. I never received a statement. Greensboro Radiology confirmed the week of August 15th 2024 that I do not have a balance, but rather than send me a statement initially they turned me over to Statewide collections service. Even though Greensboro Radiology promised to call off the collections agents, I am still getting calls and letters. I attempted to call Statewide collection service on August 16th 2024, but after holding for an hour I got a voice message saying that the number was not available. It would appear they closed and just disconnected the calls that had been holding in queue. I want this to stop. I will have future scans and I want Greensboro Radiology to send me a statement rather than turning me over to collections, and I want them to have the common courtesy to call off the collections agency since they confirm I owe them nothing. if they fail to do so I will take legal action.

  Business Response

  Date: 09/06/2024

  Response attached,  Mrs. ***** account has been closed out with our agency partner Statewide Collection services. 

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Going forward, I expect Greensboro radiology to provide statements rather than turning me over to a collection agency.
  

  Thanks to the Better Business Bureau for managing this dispute

  ****************

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an x-ray at an urgent care in ******, **. Greensboro Radiology is NOT the name of that urgent care. Greensboro Radiology has, however, sent me several text messages prompting me to click a link to pay a bill. I have never received a paper bill, nor did I opt in for text billing, nor do I know who Greensboro Radiology is and if they have anything to do with my urgent care visit. I paid my co-pay at the urgent care and was never told anything about another business. Billing through text message only and from an unknown business is suspicious and unprofessional. When I reached out to the company, I am emailing with a "liaison," not the actual business. He informs me that there is no walk-in office for patients when I asked about paying in person. I am not comfortable paying money to a business that I am unsure I have ever used. I am also not sure if said business is even real and legitimate.

  Business Response

  Date: 06/18/2024

  Hello,

  Greensboro Radiology is the radiology group interpreting the imaging studies done at Cone Health facilities in this case ********************************,  Cone Health is responsible to notify their patients that they will be billed separately for imaging studies and will billed a physician fee separate from the facility fee. 

   Greensboro Radiology does provide a paperless option to view billing and sends text messages or emails notifications to the mobile number/email provided during registration.

  ******************** was provided a copy of his itemized statement via email on 6/11/24 along with our link to pay or view the statement online at **************************************************************; He was also advise if he only wanted to receive paper statements in the future to please reply STOP to the text message he received.

  Mr. *************;can confirm his charge with Cone Health and call us at ************** if we has any further questions. 

  Thank you,
  *********************
  Client Relations Partner
  *************************************

   

  Customer Answer

  Date: 07/01/2024

   I am rejecting this response because:  Somehow my original complaint was deleted, so I am posting again. I went to an urgent care in ********* and received an x-ray while there. I paid my $100 co-pay, and left, thinking that was the end. It was not. I started to receive text messages from a business I am unfamiliar with (Greensboro Radiology), prompting me to click a link to pay a bill. There had been no other attempts to collect a payment other than text messages. No paper bill, and I was never told by anyone at urgent care about this other random business. I was not even in Greensboro, or even that county. This seems like a scam to me and an illegitimate business. Unsolicited text messages asking me to click a link and pay money is suspicious to say the least. I want a paper bill from Greensboro Radiology if I owe them money. I still have not received a paper bill after asking and filing complaints. I have been contacted by email once I reached out to inquire, and have been emailing with a "liaison" for this supposed business. He emailed me a similar link to the one I received in text messages. I don't want an emailed bill from a liaison. I want a paper bill from the company, on company letterhead.
  
  
  

  Business Response

  Date: 07/08/2024

  The customer has been advise that ********************************************* uses paperless billing options via text and email and provided a copy of his statement via email on 6/05/24 along with a link to pay onlinehttps://pay.imaginepay.com/Patient/GetStarted?alias=GRPA and our call center number *************.

  We have also updated his account to paper statements and his next statement will be mail via paper on 7/13.

  The Cone Health urgent care centers advise patients that radiology billing is done separately. This can be confirmed independently with the service location.  

  Thank you,
  *********************
  Client ******************************************************************* ************** 

   

  Customer Answer

  Date: 07/09/2024

   I am rejecting this response because I still do not have a paper bill in hand. Once I receive the paper bill, I will accept your response and pay the bill. There is no reason that the paper bill has not yet been mailed. What is the delay? This is not a new complaint, nor is it the first time hearing this very specific request from me. Based on your previous behaviors, I cannot trust your response and promise therein. Please ensure the paper bill is printed on company letterhead. 
  
  
  

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rec'd a bill from Greensboro Radiology with incorrect dates of service and no services billed to my on file insurance company back in Sept 2023. I called and inquired why they hadn't billed insurance and about the incorrect dates of service for 2 of the 4 charges. Was told they had to investigate and to give them 30-45 business days. I did and called back. They still haven't resolved the issue nor billed the correct 2 service dates of 9/13. They told me to call back in a couple of weeks. I did. They said they still haven't head back re: resolution and would escalate it to the manager. I also again requested they bill the 2 correct service dates as they still hadn't done that. I hadn't heard and called back today. They told me today one of the correct dates was finally billed on 12/15/23 and the 2nd correct date was billed on 12/27/23. Unsure why they were billed on 2 different dates-still nothing showing on my insurance claims. They also told me today (12/28) that the reason nothing has moved forward was b/c they haven't heard back from the dr's office to confirm the dates of service then later said it was because the initial review was sent to the wrong review department and that they would be sending an escalated review request to the correct review dept today. I just want to pay for my correct services and what I actually owe. My insurance only accepts claims up to 6 months old. I quickly approaching that and this company is doing nothing. Please help.

  Customer Answer

  Date: 01/08/2024

  I have not heard from the business in response to my complaint. My insurance only takes claims for up to 6 months after the service and I am quickly approaching that deadline. Their lack of corrective action is going to cost me money.

  
  

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Said I owe lots of money from almost four years ago just found out about it by calling about something else and it had been turned over to a collection agency almost 3 years ago and I knew nothing about it. Come to find out none of it was turned it on my insurance not happy at all

  Customer Answer

  Date: 12/15/2023

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greensboro Radiology did not file this claim with Blue Cross and Blue NC. This is my health insurance company. I provided them with the insurance information and the correct spelling of my sons name multiple time and Greensboro Radiology failed to correct and file the insurance claim. Now they have sent it to a debt collector. Please help!!

  Customer Answer

  Date: 06/28/2023

  My sons name is ***** ****** and DOB is **********

  Business Response

  Date: 06/28/2023

  Hello Mr. *****, 

  As discussed in our call early today, the call center failed to updated your information on 02/27/2023, this cause you to received another statement and then sent to our collections team Statewide.

  We have corrected the patient name and updated the corrected BCBS member ID for refiling.

  We will be recalling the charges from agency and filing them to your insurance which will be completed in the next three days.

  Thank you,

  Bryan

• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct # ********
  I had a mammogram on 12/06/22. My insurance covers this at 100%.
  
  2/21/23- I received a bill from Greensboro Radiology. I contacted my insurance company (BCBS) regarding the bill and via 3 way calling, spoke with someone in the billing dept. I was informed it was a coding issue and GR would correct and resubmit the claim. The process could take 60 days.
  
  3/30/23- I received a second bill from GR and contacted them on 3/30. I told the billing dept there was a coding issue with the claim. At this time I was told the "Back Room Team" was working on it. Once again, I was informed it could take up to 60 days for insurance to process the claim. I was concerned about collections, expressed my concern, and was ensured that the bill would not be sent to collections.
  
  5/23/23- I received a call from Collections re: my outstanding debt on the GR bill.
  I contacted GR & discovered the medical codes were corrected on 3/30/23, but the claim was never resubmitted. On this call, I was told the claim was going to be resubmitted to insurance. Due to the time, I was told I could call the billing dept the next day & request to speak to an Escalations Specialist to remove me from collections.
  
  5/26/23- called GR to speak with an Escalation Specialist. I explained the situation, which was confirmed. I learned that, again (3rd time), the claim wasn't resubmitted (as it was going to be on 5/23). ES tells me she resubmitted the claimed and removed me from collections. However, they cannot confirm this in writing & given their track record, I do not trust they did what they said they did.
  
  In summary, my bill was sent to collections because the billing dept at GR disregarded the need to resubmit my claim to my insurance company 3 times. This is irresponsible, irrational & absolutely neglectful. Sadly, the ES offered no assurances and chalked up the large number of mistakes to human error.

  Business Response

  Date: 05/30/2023

  Hello,

  The patients billed services of 12/06/2022 were reviewed by the Coding team on 5/24/2023 and found that the correct diagnosis code (R92.8) and procedure codes (77065 & 77061 MOD: LT) were used. 

  We have recalled charges from agency and placed the account on hold pending additional order details from the service facility ******** ******** Medical Center to confirm that the order sent to Greensboro Radiology for a Digital Diagnostic Unilateral Left mammogram with Tomosynthesis was correct.

  I
  appreciate you making us aware of your negative experience and apologize for the delay in communicating the next steps on resolution. 

  We strive to
  provide excellent customer service promptly, and I apologize for the
  inconvenience this has caused. Please let us know if you have any additional
  questions, concerns, or comments.

  Thank
  you,
  
  Bryan
  Y****
  Client
  Services Liaison
  Email: bryan.y****@radpartners.com |Office: (657) 218-5777

  Customer Answer

  Date: 05/30/2023

   I am rejecting this response because:
  
  
  When reviewing information on the 5/26, everything appears neat, tidy and correct. However, the initial, incorrect codes were supposedly corrected on 3/30/23 based on the information I received from your billing/coding department.  Unfortunately, following the  correction of the coding errors, the claim was never re-submitted to my insurance company as I was told would happen.  

  Furthermore, I have been hold before my account was placed on hold for 30-60 days (that was on 3/30) and on day 53 I find out it's in collections.  

  I just want to know that claim with the correct codes was re-submitted to my insurance company. 

   

  
  

  Business Response

  Date: 05/31/2023

  The charges have been pulled from collections and a message was sent to ******** ******** Medical Center to validate the ordered exam.