Business ProfileforPhillips Management Group, Inc.

Since moving to ********* in ******* I have had issue after issue. On the first of September 2023 I CALLED to verify if the amount of $1269 for rent was correct, I was told by IKEA that my total is actually $1194 because they had to deduct the $75 application fee that was applied that I already paid when completing the application. I was told to NOT pay the $1269 and that it would get it corrected. Office was closed 3 days for Labor day. On Tuesday the 5th asked should i just pay the $1269 and have my account credited. I was told NO, the amount would be corrected, and I would receive a call back. I made it clear that I did not want ANY LATE FEES due to this error. I never heard anything back for no answer. I couldn't go in office because I had COVID. September 6th they added a $50 late fee. I was told by the same person that said not to pay it "You could've dropped a money order off" and "Everyone knows last day to pay rent is the 5th, its in your lease" Again, I had COVID. 2ND T the counter tops in the bathrooms . I was not worried because prior to moving I was told they were going to be fixed. November a guy came and did the counters but December approches and the countertops were still sticky. I was told they were done incorrectly and they would redo them. In March all they did was remove the gunk from ONE of the bathroom counters and paint it. It's ***** and my sinks still look a mess. Last in December my AC/heat went out, and was not fixed until March 2024. Every time it was "fixed" it was a temporary fix and my unit was places on emergency heat! My electric bill went from about $70/mo to $190.00-$217.00/mo. Temperatures dropped under 60 at night. I reported this and asked to break my lease but they promised to get everything resolved if I stayed. Then my electric was turned off because I did not have $490 to pay for a bill running on emergency heat. The complex told me to send them my past bills, to show the change in my bill to see if corporate would pay.

Hi ********************, Thank you for sharing your feedback and concerns with us. Our records indicate that one of our Regional Property Managers contacted you about your concerns, and we have credited your account. If your concerns are not fully resolved or if you need assistance with anything else, please rest assured that we are here to help. Do not hesitate to contact me directly at ******************************************************* Sincerely, ************************* | Director of Sales and Marketing