Business ProfileforBell Partners, Inc.

I signed a 18 month lease for a unit at *********************** in ****, last September. A week shy of receiving the keys, I was told that the unit was no longer available. They offered me a different unit. This created a chaotic situation, that warranted an additional change of address for my utilities and my mail. I viewed the place as quickly as I could to avoid canceling the movers and viewing additional complexes. This is a decision that I full regret. The unit has flooded a total of three times, since December of 2023. Whenever there are some slightly heavy showers water seeps into my bedroom, from the ground and surrounding areas outside, soaking the carpet and my belongings. I explained this to property management after the first incident. They promised me that the issue would be resolved. A month later, it flooded again. When I alerted them a second time, I was told that they fixed my windows as they believed that was the source of the problem. I reminded them that the issue was never the window. They again promised to fix it yet again. It rained again today and my carpet is completely soaked. This is the worst it's ever been. I made a phone call an hour ago, stating it was an emergency. No one has shown up. I am beyond disappointed with the response and how the situation was handled. I have been very patient and understanding but this violates my right as a tenant to have habitable living conditions. I have paid my rent in full and in a timely manner. It is never late. It is reprehensible that I am forced to deal with this recurring situation. Every time it floods the risk of mold rises drastically and with warmer weather approaching, this requires immediate attention. If this doesn't get addressed immediately, I have not choice but to file a complaint with ****** and retain an attorney. Either they let me out of my lease or provide me with suitable alternative accommodations. The risk to my respiratory health is quite significant.

We regret that you are not fully satisfied with your tenancy at *******************************************, and we appreciate this opportunity to address your concerns. While we have acted as promptly as possible to repair and remedy the water intrusion issues in your apartment caused by winter storms, we can appreciate that this situation is frustrating for you. We are happy that we were able to reach a mutually agreeable resolution of this matter. Please do not hesitate to contact the property team if you have any additional questions.