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Business Profile

Plumber

Mr. Rooter of Alamance County

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mr. Rooter of Alamance County's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Rooter of Alamance County has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Mr. *********************** on Monday 2/26/2024 for a plumbing appointment schueduled for 10am on Wednesday 9/28/2024. I called the morning of 9/28/2024 and informed them that whatever the outcome of the service moving forward the invoice would need to be transferred to a third party that was ready for future payment of services. *********************, of Mr. *********************** refused to come to my property and refused that arrangement. He then refused to refund my $50.00 fee that I had already paid. I never received any service or good for fee transferred.

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05-12-23, I requested an emergency dispatch from Mr. Rooter Plumbing of Alamance County due to an outdoor spigot which caused water to flood from the exterior of my home, and the interior, streaming from walls and coming through my hardwood floors.

      Mr. Rooter replaced the outdoor spigot with a 1/2" Frost Proof Faucet. However, I discovered that I was manipulated with this repair.

      First, Plumber 1 demonstrated after the new spigot had been installed, that all I had to do was turn off the outdoor faucet because the compression value of the spigot had already shut off the water coming from the pipe. He stated that as long as the facet remained turned off, no additional leakage would have occurred. He stated that I didn't even need to shutoff the main water to the home. Had I been informed prior to the repair, I would have denied service. Secondly, I discovered that I was charged $629.74 for a 1/2" Frost Proof Faucet that costs no more than $30. Had I known, I would have denied service. Thirdly, I realized that Plumber 2 intentionally acted as though the old spigot could not be removed by unscrewing it in a counter-clockwise motion. Using one hand with no effort, he gave the impression that he could not unscrew the spigot. Both plumbers stated that the only option was to cut through my interior walls in order to remove the old spigot. They did not attempt to perform any other preliminary tests. I informed them that my home was no more than 8 years old, so as licensed plumbers, they should have the understanding of the type of piping found in 8 year old home. Just as easily as I observed them screw in the new spigot, they could have easily unscrewed the old spigot. I have the same exact spigot on the other side of my home.

      Mr. Rooter Plumbing of Alamance County manipulated me with this repair. To mitigate this matter, I want to be reimbursed $629.74 for the cost of the spigot.

      Customer Answer

      Date: 05/30/2023

      I have not heard from the business in response to my complaint.

    Mr. Rooter of Alamance County is NOT a BBB Accredited Business.

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