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Find a Location

Art Therapy Credentials Board Inc. has 1 locations, listed below.

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    Business ProfileforArt Therapy Credentials Board Inc.

    Non-Profit Organizations

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate this business has a pattern of complaints concerning recertification.  Customers allege they have NOT received reminder notices for recertification.  Some customers allege they have paid for renewal and submitted necessary documentation, with confirmation of receipt, only to be contacted later advising they are inactive and requiring a $400 fee for recertification. Per the ATCB website “If an application for recertification is determined to contain deficiencies, the candidate will be notified by email, the candidate will have (90) days to correct”  Customers are not receiving this notification, therefore not having the (90) days to correct any issues. Customers advise they are unable to contact the business about these issues by phone or email.  On May 19, 2022, BBB submitted a written request to the business asking them to address the pattern of complaints.  As of June 16 2022, BBB has not received a response to the pattern or 15 unanswered complaints currently on file.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7 Terrace Way, Greensboro, NC 27403-3673
    BBB File Opened:
    9/29/2020
    Years in Business:
    22
    Business Started:
    10/2/2001
    Business Incorporated:
    10/2/2001
    Type of Entity:
    Corporation
    Additional Contact Information

    Fax Numbers

    • (336) 482-2852
      Primary Fax

    Email Addresses

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have been an art therapy credentials board holder since the Year 2006 and I have reattested every 5 years that I have taken the hundred CEUs and attested to my good character and sent them a check to keep my board certification active. However this year I did not receive an email from the art therapy credentials board regarding bmy need to reattest and they placed me on inactive status in November 2021 indicating that I would have to find an art therapist of good standing to vouch for my character and give them $400 in a check to atcb. This summer in July I had going on the art therapy credentials Board website to download my card and I saw that I had to re attest so I copied the form and then sent them my money + attesting that I had completed the 100 CEUs and also indicated that my standing was in good character. Atcb indicated they never received any money of mine and then stated I shouldn't have done so through the US mail that I should have gone through an email but I never got an email from them about reattesting they don't answer their phones and there's been over 300 art therapist who have been placed on inactive status by this so-called Professional Organization. I have received misinformation from them regarding when I was to recertify 3 different years with different recertification dates. I had sent atcb an e-mail twice appealing that I could send in a late renewal given I never received the email and that I did send in a check and complete my Hundred CEUs I also had let them know I checked my spam and never received an email from them and I have not heard back I have been ghosted they do not answer their phones and the indicate that the only way they communicate is through email

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Michele A

    1 star

    04/08/2022

    I wish I could give ATCB zero stars. I have been a credentialed art therapist since 2006. This organization in the last few years has been changing their way of doing business including what is required to maintain credentials with no input from stakeholders. Emails to licensed professionals are rude and condescending - that is if you get them. Many are finding their renewal reminders in spam as they are no longer mailed a hard copy in the post. As a result, these communications are missed and credentials are cancelled. This is unacceptable. In addition, in a recent email communication it was made known that they no longer accept checks as payment. If you want to send a check to renew credentials, you must state your circumstance and get Board approval to mail a check. This organization has become secretive and exclusionary - no one even knows who runs it any more. It's an upsetting trajectory for a field that is already ripe with challenges of recognition and respect.

    Local BBB

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