Business ProfileforCentral Carolina Surgery

Location: 1002 N Church St Ste 302, Greensboro Dr. Toth was an extremely nice doctor. I tried having a surgery in May but insurance denied it. I tried to have an appeal sent and when I called the insurance company they told me the appeal was never even sent. Called Central Carolina Surgical Center and Dawn told me that she did submit it. Several back and forth calls later and then Dawns supervisor Brenda tells me that Dawn did not submit an appeal because she thought it would still get denied. Then proceeded to tell me that I can submit it myself. I told her that I originally wanted them to submit it and that I have been postponing my surgery for an appeal that was never even submitted like I was told. Fast forward to August and had a follow-up appointment to figure out some options. The doctor told me he can order a test for me to submit to the insurance for the surgery to then be approved. He said they would call me in a week to schedule the next appointment. Never got a call so I called the office and no one could help me because the doctor was out of the office. Called back the next week and they said they did not have anything for me. So now I want to be done with them for my surgery but the only problem is I never received my refund for the deposit for over $700 back in May. Called see why and they said the surgery was never submitted as cancelled. The person I spoke to said they send checks on Mondays and that I should get it in a week or so. Now two weeks later I call and they say that she requested for my check but when I ask for a general time frame she responds with "no." I am sure not many people have issues here and I am sure I am the bad apple out of many good ones, but this experience has been absolutely terrible. Through all of the co-pays (I do not mind paying), nothing actually getting accomplished, rude responses, and time wasted I just wished I would eventually get the surgery but at this point I just want the money and to be done.