Reviews

This profile includes reviews for Logistimatics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Logistimatics

  1004 N Elm St Greensboro, NC 27401-1424

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  Logistimatics

  15720 Brixham Hill Ave Ste 300 Charlotte, NC 28277-4784

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  Logistimatics

  620A S Elm St Greensboro, NC 27406-1328

Review Details

• Review fromKIMBERLY C

  Date: 12/16/2023

  1 star
  Buyers BEWARE Fleet Managers BEWARE THIS COMPANY US BOGUS ,
  All the review below you read are factual, their so call VICE PRESIDENT CUSTOMERS SERVICE MANAGER MITCH B***** IS LOST IN HAVING A TITLE VERSUS DELIVERING UNPARALLELED CUSTOMER SERVICE — HE ACTUALLY SHUT MY ACCOUNT DOWN WITH OUT DISCUSSION OR RESOLVING THE PROBLEM!! The WORST CUSTOMER SERVICE MANAGER IN THE WORLD ?? LEFT WITH PRODUCTS I PURCHASED AND CANT USE AND JUST SHUT MY ACCOUNT DOWN WITHOUT MY CONSCENT !!
  Their system has many bugs in it and their products have many defects , so despite the sales pitch beware I was a customer for over 6 years I have seen the good , the bad , the ugly , matter fact Mitch B***** will refer you to other company Brick house was one
  Instead of fixing the problem at hand . And he is far from being a Quality Customer Service Rep or a Quality Entrepreneurial delivery quality customer service or tries to build healthy partnerships!
  He causes harm to Logistimatic customers because he’s on a job title ego trip .

  Logistimatics

  Date: 12/21/2023

  Dear ***,
  Thank you for your feedback. At Logistimatics, customer satisfaction is a top priority, and we take all feedback seriously. However, we must address the unique challenges in our interactions with your account.
  Our extensive support, including numerous in-depth communications, significant concessions, and over 300 support tickets, has unfortunately exceeded the scope of what we can reasonably provide. The tone and demands of your correspondence, as exemplified by this review, have been particularly challenging.
  We also express deep concern over inappropriate comments made towards our team, especially remarks on ethnicity. This behavior violates our commitment to respect and inclusivity and has led to uncomfortable situations for our staff. We maintain a zero-tolerance policy for actions that make our employees feel unsafe or disrespected.
  In reference to the personal remarks about our colleague on this review, we find such public, derogatory comments unacceptable and harmful. It is against our ethos to tolerate discriminatory behavior.
  After thoughtful consideration of these ongoing issues, we have decided to terminate our business relationship. This decision, while difficult, is necessary to uphold a constructive and respectful environment for our customers and team. We believe this is the best course of action for both parties.
  This decision is final, and we sincerely hope you find a service that better meets your expectations.
  Wishing you success in your future endeavors.
  Sincerely,
  The Logistimatics Team

• Review fromDuane K

  Date: 06/26/2023

  1 star
  Very poor customer service - had a tracker that went out and no solutions that worked were offered . Forget about getting a hold of anyone - not a group I could recommend

  Logistimatics

  Date: 07/07/2023

  ***** ******** - Our chat history shows that you were in contact with our customer support. It appears that there was an attempt to try and resolve your issue with a replacement sim card. Step by step instructions were provided in how to do so. In regards to how you may contact us, we have the chat support that you have already used, we also have a support ticket option that is through our website and we also have the ability to reach back out to you via phone should that be your request in either of the support requests. At this time, we do not have the ability to receive inbound calls. If you are still experiencing issues, we would love to help resolve them. Please reach out to us at [email protected] or via the chat support, both located on our website. We look forward to assisting you. Thank you.

• Review frommatt s.

  Date: 01/31/2023

  1 star
  I have had this service for over a year And have just recently noticed that I have been charged 5 times over the course of the last few months for a one year subscription. I have reached out to the company and have gotten 0 response. I would really like for someone to take my emails serious and get back to me.

  Logistimatics

  Date: 02/01/2023

  Hello **** *****,
  We have conducted a thorough search for your previous email but were unable to locate it. Nevertheless, we are pleased to assist you with your concern. We understand that this is a frustrating experience, and we would like to extend our sincere apologies for the inconvenience this has caused. Please be assured that we have taken immediate action to rectify the issue. We have corrected all errors related to your account, including your next renewal date. Additionally, we have processed a full refund for the charges in November, December, and January. Our customer support team is committed to providing top-tier assistance and ensuring that our customers are satisfied with their experience. We would appreciate it if you would update your review to reflect the resolution we have been able to provide. If you have any further questions or need of assistance, please reach out to us at [email protected].