Business ProfileforFurniture World

Dec 24th, 2023 I purchased a discontinued display table, bedroom set, mattress, and sectional. I was told all items were available and that delivery could be made on our move-in day (Jan 1). The manager said that I would get a call from the warehouse to schedule delivery. The call came Dec 26, and I told the lady on the phone I couldnt have it delivered until Jan 1. She said, what about tomorrow? I said no I don't move in until the 1st. I never heard back and called again Dec 29, I was told that usually they wait until delivery day to call. Its Jan 1 10AM, still no call. I called the warehouse number back, and the lady asks for my invoice and says they have no paperwork with my name on it and can't find it. I give her the invoice. She tells me they have no delivery scheduled for me. She claims that the bedroom set I ordered never came in which makes NO sense b/c they tried delivering it early on the 26th. So I ask, did you sell it out from under me? she had NO response. Then a man takes the phone and kept yelling and talking over me until eventually I had to just hang up. SO then I drive to the store. I walk in and was recording and the "discontinued last model" dining room table I bought is still on the floor with a for sale sign on it. I also see my bedroom set sitting in there. I told him I wanted to cancel my order and he claims he can't and doesn't know how. He tried to contact the manager and person we bought it from ******** and couldn't get a hold of him. The man SAID THEY WERE OUT MAKING DELIVERIES! He said the holiday had NOTHING to do with them making deliveries so he didn't understand why they were refusing to bring my stuff, I have this on recording. We hear from the manager ****** and he is also confused as to why we were told it couldn't be delivered. We informed him we just wanted to cancel to which he said "I need to talk to my higher ***** We get a call later from ****** who stated these so called "higher **** are refusing to cancel the order.