Business ProfileforColfax Furniture

I did get a nice couch from here. In fact, i love it. But i received unfair customer service, and actually feel stollen from, from Stephanie from customer service, and the sales person Kristina S****** at Colfax in **********. I live 5 minutes away by car, they told me delivery would be $150. Okay, i dont want to pay that so ill bring my dad and a truck to help, no problem. My couch was completely wrapped in plastic and cardboard and we loaded it into the truck. After getting it home and setting it up, i noticed my couch had feet, and the chaise did not. At first i thought “no big deal” but when i reached out to colfax about their mistake of not including the feet to the chaise, I was met with “we can come and install the feet for you for $120”. WHAT?? They refused to help me unless i paid them $120 even after purchasing a $1,300 couch. This was THEIR mistake to only install and sell me half the feet on the couch, and they want me to pay for it. Stephanie with customer service just kept repeating “i understand. But we are not responsible.” Heck no. I will never return here. This company easily had the means to help me and correct their own mistake, and they refused.