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Business Profile

Collections Agencies

Stern Recovery Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in multiple letters on August 07, 2022 addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action.
    15 U.S code 1692 (g) validation of debt
    15 U.S code 1692d harassment and abuse
    15 U.S code 1692e False or misleading representations
    15 U.S code 1692f-Unfair practices
    Under 15 U.S code 1692k civil liability

    Business Response

    Date: 09/08/2022

    We were not in receipt of the consumer's letter(s) dated 08.07.2022.  We are in receipt of account #: ****** in the amount of 1008.41.  We mailed out our validation letter to the consumer on 04.28.2022 and received no response. The consumer has attached a cease and desist letter to this complaint and would keep us from validating her request. The consumer is welcomed to call our office to retract said cease and desist to discuss the account status.  We have updated the file to "disputed" on her credit file.

  • Initial Complaint

    Date:08/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Stern Recovery services. They have not furnished me with the original contract with my signature or a proof that this is my debt.

    Business Response

    Date: 08/19/2022

    We were in receipt of account# ****** in the amount of $144.40 on 09.24.2021.  We did receive a call from the consumer on 10.08.2021 and she  advised she didn't know she owed more on the balance and that she would dispute it with our client and hung up the call.  We heard back from the consumer ten months later on 08.09.2022 in which she claims to have made the payment to the client for $144.40.  We are waiting on a balance check from our client to confirm this.  We have updated her credit bureau to "disputed" per this complaint. Should the account come back as paid, we would request a deletion from the consumer's credit report at that time.

  • Initial Complaint

    Date:08/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep seeing this showing up on my credit report. I have no idea why I have anything to do with this company. I haven't received anything in the mail. I need some kind of documentation where this debt is from. I want something in writing. I never get anything in my mail. I need them to send me some proof instead of just putting something on my credit report. Send me a bill with an account number in reference to what company. I need something to show me this is a valid debt. Thanks!

    Business Response

    Date: 08/15/2022

    We are in receipt of account number ****** in the amount of $133.59 for our client *** ************. We mailed out a validation letter to the consumer's current address on 02.14.2020 and received no response. We will update the account to show as disputed and request an itemized statement for this charge.

Stern Recovery Services, Inc. is NOT a BBB Accredited Business.

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