Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is listed more than once under different identifiers.

  Business Response

  Date: 09/05/2025

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $135.34 for the account ending in 1794. This account was placed in our office on 5/24/2025
  According to our records, this account was opened on 3/26/2014 and closed on 1/31/2023 due to the consumer porting out their number and moving to a different carrier. The last payment on this account was $103.13 on 1/19/2023. 
  The "Date Opened" listed on your credit report reflects the date the account was placed with our office for collection not the original date of delinquency or account origination with T-Mobile. This is standard and accurate reporting protocol in the credit reporting industry. Please note that deletion is not required under the **** unless the information is determined to be inaccurate or unverifiable. Our current records do not indicate any errors that would warrant deletion under **** 611(a). However,we remain open to conducting a formal investigation should the consumer wish to provide documentation disputing the debt.
  Please call our office at ************** with any further questions. 

• Initial Complaint

  Date:08/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Source Receivables Management for re-reporting a collection account that was previously removed from my credit report. This account was reinserted without providing the written notice required under the Fair Credit Reporting Act (FCRA) 611(a)(5)(B).I did not receive notification within 5 business days that the account was being re-reported, which is a direct violation of the law. I am requesting that Source Receivables immediately and permanently delete this account from all credit bureaus and cease all further reporting.I am also preparing to escalate this to the ************************************ (CFPB) if this matter is not resolved promptly.I have documentation showing this account was previously deleted and then reinserted without notice.

  Customer Answer

  Date: 08/25/2025

  I am submitting this statement in response to Source Receivables' reporting of a debt associated with T-Mobile.
  This account was previously deleted in 2023 following an official investigation and dispute under a different collection agency, ******. I have attached documentation showing that removal. No new contract, updated billing, or ownership confirmation was ever provided to me nor was I notified in writing of any reinsertion of this account.
  Under the Fair Credit Reporting Act (FCRA) 611(a)(5)(B), if a previously deleted account is reinserted, the credit reporting agencies and data furnisher (in this case, Source Receivables) must:
  Notify the consumer within 5 business days, and
  Provide the basis and documentation used to reinsert it
  I have not received any such notification.
  I therefore request:
  Immediate deletion of the account reported by *********************************************
  A formal investigation into potential violations of FCRA reinsertion laws
  That Source Receivables provide documentation proving they own the debt and the right to report it
  I will escalate this matter to the Consumer *************************** (CFPB) and/or seek legal guidance if it is not resolved promptly.
  Sincerely,
  ******** *******

  Business Response

  Date: 08/29/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 5/23/2025 to collect on the past due balance of $3545.86. The account is under **************** with responsible person being ******** *******.
  
  We are the fourth collection agency to attempt to collect on this account. We sent notice of the debt on 5/28/2025. Additionally,we sent verification of the debt on 7/24/2025. We also mailed out instructions to complete a fraud form on 8/28/2025. We have fulfilled our duties under both the ***** and ****.
  According to our records, this account was opened on 3/12/2017 and closed on 4/3/2023 due to non-payment. The last payment made was $300.00 on 2/26/2023.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 09/03/2025

  REJECTION STATEMENT Complaint ID ********
  
  
  I am rejecting Source Receivables Managements response because:
  
  
  This account was previously deleted from my credit report in 2023 under a different collection agency (AmSher), after being successfully disputed.
  No legal notice of reinsertion was provided to me by Source Receivables, as required under the Fair Credit Reporting Act (FCRA 611(a)(5)(B)).

  
  I have never personally signed a contract or agreement under ****************, and the agency has not provided any verifiable documentation with my signature proving that I am legally responsible for this debt.
  This is the fourth time this account has changed hands, creating confusion and possible violations of my consumer rights due to repeated reinsertion and lack of clear chain of custody.
  
  I continue to dispute both the accuracy and ownership of this account. Until valid documentation is produced linking me to the debt personally, I request that this account be permanently deleted from my credit report.
  
  I am simply exercising my right to fair reporting and proper verification under federal law.
  
  
  
  

  
  

  Business Response

  Date: 09/05/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 5/23/2025 to collect on the past due balance of $3545.86. The account is under **************** with responsible person being ******** *******.
  
  As mentioned, we are the fourth collection agency to attempt to collect on this account. Previous agencies may have removed it because the account was recalled from their offices. If the consumer is stating that this account was opened fraudulently, a fraud form will need to be completed.This can be found at ******************************************************.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 09/07/2025

   I am rejecting this response because:
  
  I do not recognize this account. It has previously been removed from my credit report while handled by a different collection agency, and I never received proper validation or notice of reinsertion.
  
  The name **************** may be affiliated with me, but I did not open this account or authorize any of the charges being reported. I was not aware of this debt until it began appearing on my credit profile. I believe this account may have been opened or misused without my knowledge or consent.
  
  I am currently filing a formal fraud dispute with T-Mobile and request that Source Receivables **cease reporting or collection activity** until the matter is fully investigated.
  
  If this issue is not resolved, I will file complaints with the **** and state Attorney General. This account should not be reporting under my name.
  

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* M. ******,The reason that I'm writing to your office is because a collection has put a negative remark on my credit report for a charge I did not ********* december they had this charge on my credit and I proved that it was not a charge I created. The charge was taken off my credit report, now it is back on there for the of ****** and this will cause problems for whenever I renew my lease or need to use my credit..The charge if for a T-Mobile **************** in **********..I have never lived in *******. The address where the service was located is " *******************************************Please I hope that you can help me with this matter

  Business Response

  Date: 08/19/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 6/24/2025 to collect on the past due balance of $665.40.
  According to our records,this account was opened on 3/13/2024 and cancelled on 10/23/2024 due to non-payment.The last payment made was $60.00 on 6/4/2024. If the consumer believes the account was opened fraudulently, a fraud form will need to be completed. This can be completed at ******************************************************. Once completed, ******** will investigate the account and notify the consumer of their findings.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 08/21/2025

   I am rejecting this response because: Because I got all the information that this company ask me to do months, now they are asking me to give them the same information all over again. This is frustrating and stressful. I'm 69 years old and not in good health,while this add to my already stressful day to day life. I would like for this company to compensate me monetary for the amount that they have been charging me for, which is ******. A create that I did not commit, I do not live in ******* and I have never lived in ********

  I live in *********, and I was living in ********* when this so call charge was made, which none of this make any sense. Why would I want internet service in ******* when I do not live there. I also want this off my credit report ASAP, because this has gone on way to long.
  
  

  
  

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: August 7, ********************************************************************* to negotiate the debt (a debt I have disputed more than once before the account was placed with Source Receivables Management on August 4, 2025). I informed them that my address on file was incorrect and they did not attempt to correct this issue. I also informed them that I needed, if I was to set up a payment plan, a letter stating that I am in a payment arrangement with the company and they refused to send any documentation to me whatsoever unless I PAID THE **** IN FULL ON THE PHONE RIGHT THEN AND THERE. The man on the phone informed me this was because he had NO FIDUCIARY RESPONSIBILITY to me and I believe he has used this as an excuse to use UNFAIR AND DECEPTIVE ACTS AND PRACTICES in his business dealings.

  Business Response

  Date: 08/15/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 8/6/2025.
  This account has been settled in full and returned to the original creditor, T-Mobile. It is not apart of our standard practice to provide confirmation of a payment arrangement, unless required by law.  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this collection, and when I called ***** they told me to call this company. I have no **** account and no contract with Source Receivables Management LLC. When I called the company, instead of being provided answers and a copy of a signed contact, I was faced with more questions. I would now like for this collection to be removed from my credit report.

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************, not AT&T.. This account was placed in our office 5/2/2025 to collect on the past due balance of $1833.36.
  According to our records, this account was opened on 9/30/2023 and closed on 9/7/2024 due to non-payment. The last payment made was on 5/9/2024 for $285.21. The email on the account is ************************ the same email as on the BBB complaint.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 08/07/2025

   I am rejecting this response because:
  
  To clarify, I havent had a contract with either AT&T, T-mobile, or Source Receivables Management LLC. Also, when I spoke to someone, the address and phone number that were used to verify were INCORRECT. I also have YET to see the original contract, itemized breakdown, or proof of assignment. The only thing that was right was the unconfirmed email that anyone could have gotten from a quick ****** or LinkedIn search of my name.

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a debt in the amount of $567 that has been reported to collections on behalf of ********. I was recently made aware that this account was sent to a third-party collection agency, Source Receivables Management, and has been reported to one or more credit bureaus. This came as a surprise, as I do not owe T-Mobile any such amount and was not informed of this alleged balance.When I contacted Source Receivables Management, they stated that they had attempted to reach me by speaking with my 'husband.' However, I am not married and never authorized any third party to speak on my behalf. This raises serious concerns about the validity and accuracy of their outreach and **************** the best of my knowledge, my account with T-Mobile was either paid in full or otherwise closed with no outstanding balance. I have not received adequate billing or documentation substantiating this alleged debt prior to it being sent to collections. Therefore, I am requesting that 1. Immediately recall the account from ********************** to prevent further damage to my credit standing.2. Request deletion of this account from all credit bureaus (Experian, Equifax, and **********), as this negative **** is not only incorrect but has been reported without proper notice or due process.I take my credit history seriously and expect this matter to be addressed with urgency. Under the Fair Credit Reporting Act (****), I have the right to dispute any inaccurate or unverified information, and I am formally exercising that right.Please confirm receipt of this letter and notify me in writing once the account has been resolved and the credit reporting agencies have been instructed to remove the erroneous entry.Thank you for your immediate attention to this matter.Sincerely,***** ******* T-Mobile Account Number: *********

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 2/19/2025 to collect on the past due balance of $958.09.
  We have listened to the call recordings and did not that we spoke to the consumers husband. The debtor verified her name and the conversation continued from there. The consumer wanted a settlement on the account. We are willing to settle this account for $******. Payment can be made online at *******************************. The *** Account # is ********. Once in the portal,click on make a one time payment and enter ******. This account will be considered settled in full. We will update the credit bureaus as such and once the payment clears we will request the account be removed from the credit bureaus. 
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know these people they said they would correct all there mistakes earlier today when on phone they keep harassing and defaming my character I dont owe them anything I also dont owe whoever they keep calling about they need to remove and correct any false credit report and stop calling my phone this is unacceptable idk how they even have my information but I have proven it was fraud due to my identity being taken awhile back that I had to file an fix and I have submitted that to these people yet they nonstop Harrass

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 2/19/2025 to collect on the past due balance of $958.09.
  We have listened to the call recordings and did not conclude the conversations were harassing in any way. The consumer claimed fraud and we informed the consumer of next steps and asked additional questions. We have only attempted to call the consumer seven times since February of 2025. Additionally, the consumer was sent instructions to complete a fraud form multiple times. According to our records, this account was opened on 8/12/2022 and closed on 1/20/2023. The last payment made was $124.56 on 12/3/2022. Considering the length of time the account was open and that there were payments consistently made on the account,the account does not appear to have been opened fraudulently. If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed. This can be found at ******************************************************. As a courtesy, we have requested this account be removed. This does not remove any financial obligation or prevent any future agencies from reporting.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:07/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified of a collection on my account for $398.00 from T-Mobile. I have never had an account with T-Mobile. I have received a collection for the same amount from a different collection agency, submitted a fraud report and an identify theft report earlier this year, and the collection was removed from my account. Now, the same amount has appeared. This needs to be removed immediately as my credit has been impacted and T-Mobile has not been able to provide a description of the charges owed. Since I do not have a T-Mobile, this charge is not valid, and I should not have a collection.

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 6/4/2025 to collect on the past due balance of $398.04.
  According to our records,this account was opened on 7/16/2019 and closed on 8/26/2024. The last payment made was $95.77 on 5/22/2024. The email on the account is ********************* The previous agency removed it as it had been recalled from their office. This does not necessarily validation a fraud claim. Considering the length of time the account was open and that there were payments consistently made on the account,the account does not appear to have been opened fraudulently. If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed. This can be found at ******************************************************.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing because I just noticed a collection account on my credit report from Source Receivables Management for $375, supposedly from T-Mobile. I honestly dont understand this because Ive never owed T-Mobile anything.The last time I dealt with them, I actually returned a device that didnt work right, and my account was at zero and in good standing. Ive tried reaching out to the collection agency myself, but I havent been able to get through. I even sent them a letter asking for validation and never got a response.

  Customer Answer

  Date: 08/04/2025

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 12/1/2024 to collect on the past due balance of $375.58.
  According to our records,this account was opened on 7/28/2023 and cancelled on 4/13/2024 due to non-payment. The last payment made was $109.26 on 8/19/2023. There are several months of service that went unpaid. We are willing to settle the account for ************** call our office or pay online at *******************************. The *** account # is ********. Once logged in, click on Make a one time payment and enter the information.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this company directly and the original creditor I spoke with on several occasions T-Mobile I never had any of there services,returned the ****** 13 back to them with no damage,they waived the restock fee,and the representative said its a zero balance in May 2025 and all calls are recorded to training purposes,so when they check the conversation states a $0.00 balance.I have no phone or services with any of these companies

  Business Response

  Date: 07/23/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 5/23/2025 to collect on the past due balance of $106.55.
  According to our records,this account was opened on 2/16/2025 and cancelled on 4/5/2025. There was usage found on the account from the open date until 3/12/2025, which is beyond the buyers remorse period. Payment is due for the services rendered during this time period.  
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 07/23/2025

   I am rejecting this response because:
  
  I never once used the phone services or made any calls,and they cant even prove documentation on my usage as I asked Tmobile on 7/21/25.All call are recorded for training purposes and that will reflect any/all calls made to them.I have no knowledge of this company at all to have direct dealings with them.I ask they remove theirselves off my credit reports