Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: August 7, ********************************************************************* to negotiate the debt (a debt I have disputed more than once before the account was placed with Source Receivables Management on August 4, 2025). I informed them that my address on file was incorrect and they did not attempt to correct this issue. I also informed them that I needed, if I was to set up a payment plan, a letter stating that I am in a payment arrangement with the company and they refused to send any documentation to me whatsoever unless I PAID THE **** IN FULL ON THE PHONE RIGHT THEN AND THERE. The man on the phone informed me this was because he had NO FIDUCIARY RESPONSIBILITY to me and I believe he has used this as an excuse to use UNFAIR AND DECEPTIVE ACTS AND PRACTICES in his business dealings.

  Business Response

  Date: 08/15/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 8/6/2025.
  This account has been settled in full and returned to the original creditor, T-Mobile. It is not apart of our standard practice to provide confirmation of a payment arrangement, unless required by law.  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this collection, and when I called ***** they told me to call this company. I have no **** account and no contract with Source Receivables Management LLC. When I called the company, instead of being provided answers and a copy of a signed contact, I was faced with more questions. I would now like for this collection to be removed from my credit report.

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************, not AT&T.. This account was placed in our office 5/2/2025 to collect on the past due balance of $1833.36.
  According to our records, this account was opened on 9/30/2023 and closed on 9/7/2024 due to non-payment. The last payment made was on 5/9/2024 for $285.21. The email on the account is ************************ the same email as on the BBB complaint.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 08/07/2025

   I am rejecting this response because:
  
  To clarify, I havent had a contract with either AT&T, T-mobile, or Source Receivables Management LLC. Also, when I spoke to someone, the address and phone number that were used to verify were INCORRECT. I also have YET to see the original contract, itemized breakdown, or proof of assignment. The only thing that was right was the unconfirmed email that anyone could have gotten from a quick ****** or LinkedIn search of my name.

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a debt in the amount of $567 that has been reported to collections on behalf of ********. I was recently made aware that this account was sent to a third-party collection agency, Source Receivables Management, and has been reported to one or more credit bureaus. This came as a surprise, as I do not owe T-Mobile any such amount and was not informed of this alleged balance.When I contacted Source Receivables Management, they stated that they had attempted to reach me by speaking with my 'husband.' However, I am not married and never authorized any third party to speak on my behalf. This raises serious concerns about the validity and accuracy of their outreach and **************** the best of my knowledge, my account with T-Mobile was either paid in full or otherwise closed with no outstanding balance. I have not received adequate billing or documentation substantiating this alleged debt prior to it being sent to collections. Therefore, I am requesting that 1. Immediately recall the account from ********************** to prevent further damage to my credit standing.2. Request deletion of this account from all credit bureaus (Experian, Equifax, and **********), as this negative **** is not only incorrect but has been reported without proper notice or due process.I take my credit history seriously and expect this matter to be addressed with urgency. Under the Fair Credit Reporting Act (****), I have the right to dispute any inaccurate or unverified information, and I am formally exercising that right.Please confirm receipt of this letter and notify me in writing once the account has been resolved and the credit reporting agencies have been instructed to remove the erroneous entry.Thank you for your immediate attention to this matter.Sincerely,***** ******* T-Mobile Account Number: *********

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 2/19/2025 to collect on the past due balance of $958.09.
  We have listened to the call recordings and did not that we spoke to the consumers husband. The debtor verified her name and the conversation continued from there. The consumer wanted a settlement on the account. We are willing to settle this account for $******. Payment can be made online at *******************************. The *** Account # is ********. Once in the portal,click on make a one time payment and enter ******. This account will be considered settled in full. We will update the credit bureaus as such and once the payment clears we will request the account be removed from the credit bureaus. 
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know these people they said they would correct all there mistakes earlier today when on phone they keep harassing and defaming my character I dont owe them anything I also dont owe whoever they keep calling about they need to remove and correct any false credit report and stop calling my phone this is unacceptable idk how they even have my information but I have proven it was fraud due to my identity being taken awhile back that I had to file an fix and I have submitted that to these people yet they nonstop Harrass

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 2/19/2025 to collect on the past due balance of $958.09.
  We have listened to the call recordings and did not conclude the conversations were harassing in any way. The consumer claimed fraud and we informed the consumer of next steps and asked additional questions. We have only attempted to call the consumer seven times since February of 2025. Additionally, the consumer was sent instructions to complete a fraud form multiple times. According to our records, this account was opened on 8/12/2022 and closed on 1/20/2023. The last payment made was $124.56 on 12/3/2022. Considering the length of time the account was open and that there were payments consistently made on the account,the account does not appear to have been opened fraudulently. If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed. This can be found at ******************************************************. As a courtesy, we have requested this account be removed. This does not remove any financial obligation or prevent any future agencies from reporting.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:07/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified of a collection on my account for $398.00 from T-Mobile. I have never had an account with T-Mobile. I have received a collection for the same amount from a different collection agency, submitted a fraud report and an identify theft report earlier this year, and the collection was removed from my account. Now, the same amount has appeared. This needs to be removed immediately as my credit has been impacted and T-Mobile has not been able to provide a description of the charges owed. Since I do not have a T-Mobile, this charge is not valid, and I should not have a collection.

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 6/4/2025 to collect on the past due balance of $398.04.
  According to our records,this account was opened on 7/16/2019 and closed on 8/26/2024. The last payment made was $95.77 on 5/22/2024. The email on the account is ********************* The previous agency removed it as it had been recalled from their office. This does not necessarily validation a fraud claim. Considering the length of time the account was open and that there were payments consistently made on the account,the account does not appear to have been opened fraudulently. If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed. This can be found at ******************************************************.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing because I just noticed a collection account on my credit report from Source Receivables Management for $375, supposedly from T-Mobile. I honestly dont understand this because Ive never owed T-Mobile anything.The last time I dealt with them, I actually returned a device that didnt work right, and my account was at zero and in good standing. Ive tried reaching out to the collection agency myself, but I havent been able to get through. I even sent them a letter asking for validation and never got a response.

  Customer Answer

  Date: 08/04/2025

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 12/1/2024 to collect on the past due balance of $375.58.
  According to our records,this account was opened on 7/28/2023 and cancelled on 4/13/2024 due to non-payment. The last payment made was $109.26 on 8/19/2023. There are several months of service that went unpaid. We are willing to settle the account for ************** call our office or pay online at *******************************. The *** account # is ********. Once logged in, click on Make a one time payment and enter the information.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this company directly and the original creditor I spoke with on several occasions T-Mobile I never had any of there services,returned the ****** 13 back to them with no damage,they waived the restock fee,and the representative said its a zero balance in May 2025 and all calls are recorded to training purposes,so when they check the conversation states a $0.00 balance.I have no phone or services with any of these companies

  Business Response

  Date: 07/23/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 5/23/2025 to collect on the past due balance of $106.55.
  According to our records,this account was opened on 2/16/2025 and cancelled on 4/5/2025. There was usage found on the account from the open date until 3/12/2025, which is beyond the buyers remorse period. Payment is due for the services rendered during this time period.  
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 07/23/2025

   I am rejecting this response because:
  
  I never once used the phone services or made any calls,and they cant even prove documentation on my usage as I asked Tmobile on 7/21/25.All call are recorded for training purposes and that will reflect any/all calls made to them.I have no knowledge of this company at all to have direct dealings with them.I ask they remove theirselves off my credit reports 

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, my complaint is that Source Receivable Management, Sent my account to collections for ********* I have been with T-mobile for around 15-years and I closed my account with T-mobile for bill issues, and also filed a complaint with T-mobile as well, which is still active, when I closed my account with T-mobile in 12/2024, apond closing my account with T-mobile I spoke with ******** representative ******************* after my final payment would their be any other payment he told no, around 1/2025 I checked my credit report and seen I have a bill for $401.69, I reached out to ********* and collection and try to resolve this issue, T-mobile told me that thier policy is to send the final bill to the place where I opened my account, I changed my address with T-mobile about that address over 9- years ago, and I didn't know what the charges were for, I have be going back and forth with T-mobile and the collection agency about this, My complaint with the *** over a month was for them to produce the bill to me, FCC notified T-mobile to produce the bill to me 6/23/25, By email or mail, have not received any response, I called "Source Receivable Management" 7/10/25 and spoke with ****** ****** about this issue, She was rude, conbated, and told me I needed to make a payment, I called back and spoke with a Mr. **** and said that I needed to make a payment, he explained to me that he had both old and new addresses and to make a payment, I was never given a chance to resolve this issue due to the Inconsistencies of these companies, This have affected my credit score significantly, from a credit score of 799 to lower 600, I would like to have my credit score restored to its proper rate and any negative remarks removed, this have extremely disappointing and time consuming.

  Business Response

  Date: 08/07/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 3/4/2025 to collect on the past due balance.
  This account has been settled in full. Please allow ***** business days from the date of payment to see this updated and removed on the credit bureaus.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company as it appears on my credit report through Credit Karma. When I attempt to pay the bill they were more interested in charging me 300-some dollars to dispute the account from T-Mobil and another account that I previously had disputed. All I want to do is pay my T-Mobile bill that I supposedly owe.

  Business Response

  Date: 07/18/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 4/30/2025 to collect on the past due balance of $129.30.
  According to our records, the account was originally opened on August 19, 2006, and cancelled on July ******. The last payment was received on June 12, 2024. We have not had any direct contact with the consumer and therefore are unsure of the origin of the $300 amount referenced in the inquiry. Based on the information provided to our office, the current balance remains $129.30. Payment can be made by phone or online at **************. Payment can also be made online at paysourcerm.com.The SRM Account # is ********.
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me and harassing me from different numbers. They won't tell me why they are calling and hanging up when I wont give out personal information. The calls need to stop.

  Business Response

  Date: 06/25/2025

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $627.38 for the account ending in 4206.
  We apologize for any inconvenience our calls may have caused. Please note that we are required to verify certain information before discussing account details to protect the consumers privacy. We understand that this may be frustrating, but it is a necessary step under federal and state regulations.
  We have honored the request to cease communication. Please reach out to our office at ************** with any further questions. 

  Customer Answer

  Date: 06/25/2025

   I am rejecting this response because: you cant expect people to give out personal information. Blindly. I will contact ******** directly. Do not call me again.