Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this company directly and the original creditor I spoke with on several occasions T-Mobile I never had any of there services,returned the ****** 13 back to them with no damage,they waived the restock fee,and the representative said its a zero balance in May 2025 and all calls are recorded to training purposes,so when they check the conversation states a $0.00 balance.I have no phone or services with any of these companies

  Business Response

  Date: 07/23/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 5/23/2025 to collect on the past due balance of $106.55.
  According to our records,this account was opened on 2/16/2025 and cancelled on 4/5/2025. There was usage found on the account from the open date until 3/12/2025, which is beyond the buyers remorse period. Payment is due for the services rendered during this time period.  
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 07/23/2025

   I am rejecting this response because:
  
  I never once used the phone services or made any calls,and they cant even prove documentation on my usage as I asked Tmobile on 7/21/25.All call are recorded for training purposes and that will reflect any/all calls made to them.I have no knowledge of this company at all to have direct dealings with them.I ask they remove theirselves off my credit reports 

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company as it appears on my credit report through Credit Karma. When I attempt to pay the bill they were more interested in charging me 300-some dollars to dispute the account from T-Mobil and another account that I previously had disputed. All I want to do is pay my T-Mobile bill that I supposedly owe.

  Business Response

  Date: 07/18/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 4/30/2025 to collect on the past due balance of $129.30.
  According to our records, the account was originally opened on August 19, 2006, and cancelled on July ******. The last payment was received on June 12, 2024. We have not had any direct contact with the consumer and therefore are unsure of the origin of the $300 amount referenced in the inquiry. Based on the information provided to our office, the current balance remains $129.30. Payment can be made by phone or online at **************. Payment can also be made online at paysourcerm.com.The SRM Account # is ********.
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me and harassing me from different numbers. They won't tell me why they are calling and hanging up when I wont give out personal information. The calls need to stop.

  Business Response

  Date: 06/25/2025

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $627.38 for the account ending in 4206.
  We apologize for any inconvenience our calls may have caused. Please note that we are required to verify certain information before discussing account details to protect the consumers privacy. We understand that this may be frustrating, but it is a necessary step under federal and state regulations.
  We have honored the request to cease communication. Please reach out to our office at ************** with any further questions. 

  Customer Answer

  Date: 06/25/2025

   I am rejecting this response because: you cant expect people to give out personal information. Blindly. I will contact ******** directly. Do not call me again. 
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter on April 8, 2025, from Source Receivables Management notifying me that T-Mobile USA was trying to collect a debt for the amount of approximately $4100.00. I notified the company by phone and in writing that the debt wasn't mine. I notified T-Mobile as well. I verified with the T-Mobile store that the address on the account in question wasn't mine and that the person who set up the account wasn't me. The name was similar which might be causing confusion, but our middle names are different. Source Receivables Management sent another letter on May 14, 2025, asking me to provide an ID and police report for a fraud action. I am concerned about filing a police report and providing my ID to this company when I'm not sure what the situation with the actual owner of the account is. ********************** has made an error in their research and I do not want to be included in their collection action since it doesn't pertain to me. The issue is between that account owner and T-Mobile/Source Receivables Management. I am not a party to the dispute. I'd like to be removed from their collection action.

  Business Response

  Date: 05/27/2025

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 4/5/2025 to collect on the past due balance of $4186.49.
  According to our records,this account was opened on 3/25/2024 and cancelled on 8/4/2024. The last payment made was on 4/20/2024 for $100.00. The email on the account is ****************************  If the consumer believes the account was opened fraudulently, a fraud form will need to be completed. This can be completed at ******************************************************.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I have filed a police report and a fraud report since the account appears to be fraudulent. This should resolve the issue.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The account reflects a charge-off that was later reversed but still inaccurately listed.

  Business Response

  Date: 06/23/2025

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $134.96 for the account ending in 2783.
  According to our records, this account was opened on 12/23/2023 and closed on 7/3/2024 due to non-payment. The last payment on this account was $21.32 on 3/14/2024.
  After a thorough review of the account, we can confirm that the charge-off was not reversed. It appears that a previous agency may have reported the account and subsequently removed their tradeline. However, our company is now the current servicer of the account, and our reporting reflects the accurate and current status based on the information provided by the original creditor.
  If you have any documentation showing a reversal of the charge-off or any concerns regarding inaccurate reporting, please feel free to provide it for further review. We are committed to ensuring the information we report is fair and accurate. Please email us at ********************************** with any further questions. 

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this group Source Recievable Management has contacted me a few times recently. When I ask them who they are all they say is the business name, when I ask what does your business do all I get is "we can not say what we do".. ... ..I will also be filing this complaint with the ***. They have a legal obligation to say they are a debt collector. Even after several demands to speak to their supervisor being hung up on, left on over a ten minute hold than random disconnect, third or fourth time sorry i lost track but I finally get some bloke who states the same thing, they are Source Recievable Management and again who not confirm what business they do. That is unless i fall for common scam tacktics like me saying "yes, i am so and so". I honestly do not know why they are contacting me and I will not be a scam victim

  Business Response

  Date: 05/28/2025

  Please see attached response. 

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Honestly that is all I needed was for this group to say what their business is.  Now I will reach out to them when I can to resolve this.  

• Initial Complaint

  Date:05/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2025, at approximately 2:01 PM CDT, I spoke with a representative from Source Receivables MNG (a creditor for T-Mobile) regarding an outstanding balance of $144.06. During this phone call, the representative explicitly and unequivocally promised me that if I paid the full outstanding balance, this account would be completely removed from my credit report as if it had never existed. This was the sole and express condition upon which I agreed to make the payment. I fulfilled my part of this verbal agreement by paying the full $144.06 on May 8, 2025. My records confirm the account is now 'closed/paid.' However, despite this clear promise and my complete adherence to our agreement, Source Receivables MNG has failed to uphold their end. This account remains present on my credit report with negative remarks, directly contradicting the terms we agreed upon. This constitutes a breach of a verbal contract and a deceptive business practice. I believe Source Receivables MNG (and by extension, T-Mobile) records all phone calls for quality assurance and training, and a recording of this specific conversation on May 8, 2025, at 2:01 PM CDT will verify my claim. I have disputed this claim with my credit bureaus and requested that the **** investigate this deceptive practice and compel Source Receivables MNG to immediately and completely remove this account from all my credit reports (Experian, Equifax, and TransUnion) as per their original promise."

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Source Receivable Management regarding a deeply concerning interaction I had with their representatives on 4/29/2025.On the date mentioned, I contacted the company at ************** concerning a debt that had been transferred to them from T-Mobile. The initial representative I spoke with was professional and requested that I pay half of the balance immediately to prevent the account from moving to collections. However, when I asked to speak with a supervisor to clarify whether partial payment would prevent the account from being reported to the credit bureaus, the situation took an alarming turn.i left the call feeling humiliated, threatened, and afraid to engage with the company again. The representatives refusal to provide information about payment options or a debt breakdown, while verbally attacking me, is unacceptable and reflects a highly unethical business practice.I am seeking your assistance in investigating this matter and intervening where possible. I strongly believe this company should be held accountable for their treatment of consumers and lack of transparency. Additionally, I request assurance that I can safely resolve my debt without further mistreatment or risk.I am writing to formally request that T-Mobile recall my account from ********************** Receivable Management, the third-party collection agency currently handling my debt, due to serious concerns regarding their conductI have grave concerns regarding the professionalism, ethics, and legality of their practices. I do not feel safe communicating with this agency, nor do I trust them to handle my personal financial information securely or fairly.Given these circumstances, I respectfully request that T-Mobile immediately recall the account from ********************** Receivable Management until a full investigation can be conducted.

  Business Response

  Date: 05/06/2025

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $2178.93 for the account ending in 4772.
  The consumer alleges that during a phone call, they were subjected to unprofessional treatment, including verbal aggression and a refusal to provide clear information about payment options or the breakdown of the alleged debt.
  Source Receivables Management acknowledges the consumers concerns and regrets that the interaction resulted in the consumer feeling humiliated, threatened, and unwilling to engage further. The company does not condone unprofessional conduct under any circumstances and has initiated an internal review of the call.
  The consumer may communicate with us via email at *********************************** If the consumer would like, payment can be made directly to ***************** 

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** is the original creditor. I paid both bills to ******** 1/1/25 $117.00 online through their portal and , 1/3/25 $6.42 over the phone ******** has been called numerous times they have a case number ****** . They were called multiple times because Source Receivables the collection agency calls me everyday and when I let them know this has been paid through ******** they say ******** has not updated their account with them showing I have indeed paid the bill. This is on my credit report. I have paid the original charge with ********, they show that and Source Receivables' their creditor will not remove this off my report . ******** said as of 4/28/2025 Source Receivables would be updated and they still have not been and this is on my credit report and I cannot get the loan needed because of this. Please help resolve this issue. I have called over 10 times to ******** and over 5 times to Source Receivables - as they call me everyday saying I need to pay this bill. This should be removed from my credit report

  Business Response

  Date: 05/06/2025

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $123.42 or the account ending in 8652.
  We reviewed the account with our client, T-Mobile, and confirmed that the consumer did make the payments. As a result, the account has been closed and will be removed from the credit bureaus. We apologize for any inconvenience this may have caused.
  Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Madam or **** I filed a complaint against this entity and in response you (BBB)requested documents as a proof of my claim which was provided to your office, subsequently your office asked me to wait until March 15th 2025 and if the entity at issue did not provide response then file a complaint. Well it way way after that date and I still have not received anything from this entity therefore filling my complaint again and ask you to do your obligation as a none profit mediator between businesses and consumers. This entity is in clear violation of Fair Debt Collection Practices Act and Fair Credit Reporting Act. This alleged claim was reported to my credit Files by another collection agency without sending any notice to me. Then when I found out about it I sent several Validation Requests which they failed to response at all. At that time I appeal to the BBB by filing a complaint and they immediately responded that they will DELETE their Trade Lines. They deleted their trade line in ******** but they failed to delete ***********. Again I had to appeal to the BBB to force them to honor what they told and promised to BBB and me and remove their invalid trade line from ***********. Surprisingly Exactly immediately after they removed their trade line from my reports ******* (Current Trade Line) showed up in my credit reports and created damage to me. Moreover ******* damaged my ******* report as well. This company NEVER sent me any notice (like the other one) before damaging my credit reports which is required by laws. This is really frustrating to see these entities are doing these illegal, unethical and filthy actions against people of this great nation of ours. After ******* appearance in my reports I sent a demanding letter to them and up to this date received nothing. I am sure that other people are victims of these filthy and illegal activities. Please assist me in this matter.

  Business Response

  Date: 04/01/2025

  Source Receivables Management has reviewed the consumer complaint. We are a third party collection agency that was working on behalf of ******** to collect on the past due balance of $1003.94.
  
  Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor, *****************
  
  Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
  Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  Thank you so much BBB. I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.