Business Profile
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Center for Credentialing & Education, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb. 5th, I paid and registered for the *** exam. I clicked the wrong date, and was accidentally registered for May 2nd, 2025. I received a confirmation email, and realized it was the wrong day. I paid the 50 dollar fee and re-registered for August 25th, 2025. I did not get a confirmation email.This week, I got an email I was supposed to be testing on April 25th, 2025. I called the Center for Credentialing and Education and informed them of the issue. They told me that since they just administer the test, it was an issue with ******* and that I shouldn't have to pay to reschedule because it's within the window of needing to reschedule. They gave me the contact information for ******* and I called them. ******* incorrectly informed me that I had scheduled for April 25th, which I knew was not correct because I had already known I would have been out of town during this weekend. They told me to call *** again, because there was nothing they could do. I called CCE, they told me to call ******* back. I did and spent an hour on the phone w/*******, telling the same story. They denied my ability to reschedule w/o a refund. I had been emailing ***, who informed me I was again responsible for paying another rescheduling fee, despite not scheduling for April 25th at all! I had to ask twice for a supervisor's information. She told me she could "look into it" but it was probably my fault, so I'd have to "just pay the fee" to avoid being outside of my scheduling window. I NEVER scheduled my test for April 25th. I was coereced into paying an additional 50 dollar fee because of a computer glitch. ******* and *** kept bouncing me from one company to another, not listening/helping or offering a solution, instead they just kept blaming me. At this point, I would just like a refund of the money that I was forced to give.Customer Answer
Date: 05/04/2025
I have not heard from the business in response to my complaint.Business Response
Date: 06/10/2025
Attached is a pdf containing the response to the BBB Complaint submitted by the candidate. We hope that the explanation provided helps to resolve concerns about the rescheduling process. This candidate has successfully rescheduled her test appointment to August 1, 2025, which is in her examination window and we hope that she will have a smooth and successful examination experience.Initial Complaint
Date:03/04/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apologies for the delay in sending this issue. I've been in active military status. I'm stationed in the state affected by the wildfires (**********) and I sent the first complaint to them before it had occurred. I sent an email (10/14/24) to the organization mailbox that handles extension requests for the National Clinical Mental Health Counseling Examination (******) due to being activated on military orders for the ********* (**) throughout the year (2024). I received an email response (10/18/24) that my request was granted up until 12/30/24. I'm still in military status now until May 2025. I had a current test date for 10/22/24. I logged into ******* Vue (PV) to reschedule the NCMHCE, but received an error message. I spoke to two separate departments in customer service before I was given the direct number (an email address is not available) to correct department in ** that's able to remove the original scheduled date and change it to later date. I tried to reach the number multiple times (more than 10) and each attempt was unsuccessful; the line was busy or the line would disconnect. I ended up taking the test on 10/21/24 because I didn't want to forfeit the paid exam fee and I didn't want to get penalized for not taking it. I didn't know what else to do.Customer Answer
Date: 03/16/2025
I have not heard from the business in response to my complaint.Business Response
Date: 04/16/2025
See attached response.Customer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
Date:03/03/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A mistake was made in scheduling me for an appointment for an exam that I paid $50 for. Even though a mistake was made, they wanted me to pay another $50Customer Answer
Date: 03/14/2025
I have not heard from the business in response to my complaint.Business Response
Date: 04/11/2025
See attached.Customer Answer
Date: 04/11/2025
I am rejecting this response because:Customer Answer
Date: 04/11/2025
It is simpley not my responsibility that the person on the phone made a mistake by scheduling me to be at a facility on an air force base where I was never permitted to go in the first placeBusiness Response
Date: 06/10/2025
Attached is a second response to the additional information provided by the candidate in the follow-up to the BBB. We appreciate the candidate sharing the additional information about the military testing site and the *** team worked with the Provider to gather information about the candidate's experience. We hope that the resolution provided and explained in the attached pdf satisfactorily resolves the concerns. The candidate is scheduled to test at a standard, non-military exam site in July and we hope the candidate will have a successful examination experience.Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
Date:09/25/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ok August 24th, 2024 I purchased an online training to complete the Arizona LCSW for $25. However I was not and to complete the tutorial because of a technical issue. The issue was finally fixed on August 30th but by that time it was too late. I would like reimbursed.Business Response
Date: 10/15/2024
Attached is a comprehensive response to the concerns brought by this candidate. We hope the solution provided is appropriate and helpful and we appreciate the opportunity to respond to constituent concerns.Initial Complaint
Date:08/22/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 31st, I was supposed to take the *** exam. I registered for the exam through the **** and then scheduled to take the exam online via ******* Education. I was told that the ** I presented looked "damaged" and therefore would need to reschedule the exam. I was sent a screen by the *******, and then told I could reschedule free of charge. The link I was sent did not work, and I spent hours on hold with ******* to try to resolve the issue, only to be redirected back to CCE. I have gone back and forth for months now, and have been told that I am going to have to completely repay for the exam, despite being told by ******* I would not have to. *** has taken weeks in between responses and refuses to give me the video footage I have asked for from my session to prove that I did present a valid **. The ******* just told me it was "damaged" despite it being in the same condition given to me by the ***. *** will not respond to me about rescheduling the exam I have already paid for, and it has been 3 months now. I expect to receive a refund.Customer Answer
Date: 09/03/2024
I have not heard from the business in response to my complaint.Business Response
Date: 09/12/2024
The attached PDF shares a response addressing the concerns presented by this client. We hope that the client and the BBB find the steps taken to resolve this concern to be acceptable and appropriate.Initial Complaint
Date:08/16/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** contact the business that's supposed to be helping me.Business Response
Date: 08/28/2024
Attached as a pdf is a comprehensive response to the candidate's concerns. The complaint response seeks to clarify the process and necessary timeline for examination registration review. CCE works closely with the boards and candidates to ensure that appropriate processes are followed and we hope this response helps to make those processes clear. We appreciate the opportunity to review client concerns and respond accordingly.Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
Date:08/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called and emailed multiple times to get an official score report because it's not on the website when I login. This company does not need to be in charge of pertinent scores if there is not appropriate and timely assistance in getting what is needed when I have to pay for scores to apply for licensure.Business Response
Date: 08/16/2024
A comprehensive response to the candidate's concerns is attached for the candidate and the BBB to review as a pdf.Customer Answer
Date: 08/19/2024
I am rejecting this response because:
I only received a response after over a month of trying to contact them because I submitted a complaint to the BBB. My scores were sent to the wrong board as I repeatedly told them my LPCA license has never been for TN. It's for KY and the scores were supposed to be sent there instead of KY and I was told I need to order scores even though they sent them to the wrong board years ago. The business is horrible with communicating with clients and should not be in charge of anyone's scores if they don't respond in a timely fashion nor respond only if there is a complaint made and the issue still not rectified.Business Response
Date: 08/28/2024
We hope that the attached PDF clarifies the steps taken to resolve this matter and we look forward to processing the candidate's score verification request once she submits it. We are happy to connect with the candidate directly if she needs help as she completes and submits the request.
Customer Answer
Date: 08/29/2024
I am rejecting this response because: I called numerous times in July and left voicemails as well and emailed and did not get a return phone call or email until after they received the complaint from the BBB. Again my license was for KY and not TN as I only live in ** and the scores were sent to the wrong licensing board. In efforts to speak with someone to recitfy the issue so I could apply for full licensure last month, this was not able to be effectively handled in a timely matter like it should've been. Again this company should not be in charge of anyone's scores due to the ineffective communication and unprofessionalism and untimely way matters are handled. I also went to social media in a last ditch effort to try and communicate and many others are having the same issue with no return communication. Although I do not accept their response, no further action is needed as I've made it clear I'm not happy with how they handled this situation.Initial Complaint
Date:07/26/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid additional money ($50) to reschedule my National Counselor Exam(NCE), because I am a caregiver. I was very DISAPPOINTED about my experience at the testing center. ****** (******* Vue Testing Employee who filed my complaint after her observations in this matter as well) was very apologetic for my testing experience. She indicated that all employees as they walk you back should indicate to raise your hand if in need of a bathroom break or if any disturbances around us.She stated that she heard the noise disturbance at which time she asked him to stop. He continued to make the noise when she left.She stated that he inappropriately told her he had to pee & that he finished his test. PLEASE KEEP IN MIND THAT ALL OF THIS IS HAPPENING WHILE I AM TRYING TO CONCENTRATE ON MY TIMED TEST.He made noise throughout the entire test. He clicked his pen and kicked his desk making a loud noise. I had to wait to be seated for my test because it was so busy that I had to wait for a vacant seat. It was full capacity at the center and the staff was very busy with checking in testers in the back area. I tried to use the noise cancelling headphones but they did not help with his noises. I tried to raise my hand once and no one saw me. I thought he would stop the noise and I never assumed that a testing center would allow such noise with audio and video surveillance. He did not listen or follow the rules after being told. I should not have to keep stopping my timed test that requires concentration in a Professional Testing Center.I definitely would have passed this exam without these distractions. I was only 3 points away from passing my exam.****** (employee) asked that I request that they give me a break with my exam in this matter based on my experience.She filed a complaint and told me to call as a follow up, however no one answers despite several calls and messages left. The telephone number for CCE is **************.I am asking that you please assist in this matter.Customer Answer
Date: 08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
Date:07/25/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* Education in OKC set up two accounts for me in their system. I am trying to schedule the National Counselors Examination and I was told I cannot until the Center for Credentialing and Education merges those accounts. I have been trying to contact them (email, phone, and website) with no response back, nor did anyone ever answer the phone when called. I has been over a year since I took my last exam and ******* cannot/will not help me fix this issue and I cannot get in contact with the *** to fix my problem. I am limited in the number of years I have to complete my supervision once the exam has been passed. I just want my account fixed so I can take my test. Thank you.Customer Answer
Date: 08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
Date:07/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is on the Center For Credentialing & Education and the processes used with third parties to register and complete state exams. The lack or no communication to customers is infuriating. The handling of issues taking a state exam was horrendous...not direction or explanation on the process to submit and appeal. My career is on hold due to the lack of commination between entities and customers. I took my NCE and had technical issues and was not able to complete the exam due to testing portal issues. The exam shows I failed. I made a report and have a case number. No one explained I had to submit an appeal. I then was informed, after several weeks reaching out that it can take several weeks to get a response back and a credit to retake my exam so I should pay to retake exam and hopefully get a refund. Due to needed the certificate I decided to pay 150 to retake the exam and still have not heard anything about my appeal. Now ******* is telling me that I am not registered through *** Center For Credentialing & Education to take the exam even though I have paid for the second attempt and have an application number. I have call serval times since April 2024 with no avail on getting a hold of per person. I am not able to get any response about my issues with the appeal or registration. The phone number given is a sham. You are pull on hold for several minutes and the forced to leave a message., which no one returns a call. I am continuously getting bounced back and forth when trying to get answers and no one has any clue what the issue is and is always referred to the *** which never responds or answers. They hold the final key to getting my testing completed. It ashamed that my career is put on hold due to the lack of communication on issues that many are experiencing. Its also ashamed that this is the only company offering this service and the ratings are horrible. Students dont have other options to use but this company.Business Response
Date: 07/31/2024
This candidate has submitted an examination on May 29, 2024, and that examination appeal is being processed and reviewed, consistent with the Examination Appeals Policy. Once CCE completes a review of her appeal, a written decision, which contains the specific determination(s) concerning her appeal issues, will be issued by CCE. The examination appeals process is the appropriate process to follow for submission of examination appeals and the team will work expediently to facilitate the process of appeal review and determination as quickly as possible. A response sharing more information about the examination appeal process is attached as a pdf for review by the BBB and the candidate.
Center for Credentialing & Education, Inc. is NOT a BBB Accredited Business.
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