Complaints

This profile includes complaints for Hawthorne Residential Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hawthorne Residential Partners, LLC has 325 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hawthorne Residential Partners, LLC

  804 Green Valley Rd Ste 300 Greensboro, NC 27408-7039

  
• 

  Hawthorne Westside

  2235 Ashley Crossing Dr Charleston, SC 29414-5779

  
• 

  Meridian At The Port

  300 N Water St Mobile, AL 36602-4003

  
• 

  Inverness Apartments

  8816 Old Greensboro Rd Tuscaloosa, AL 35405-8809

  
• 

  Hawthorne Residential Partners, LLC

  2950 E North St Greenville, SC 29615-1859

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One month ago I moved out of ***************** in ************ **, owned by Hawthorne. Since then, I have been trying to get in contact with corporate regarding the security deposit. The office at ******* told me at move out that the deposit was going only to the primary roommate, ****** ******. I explained to them that ****** has cut contact and there is no way to get ahold of her anymore. I was reaching out to see if the deposit could be split in half so it would go to both of us. The office also told me that my name would also be on the check that was sent to her and I wanted to see if that information was accurate. This is an urgent matter and would like answers.

  

  Business Response

  Date: 06/12/2025

  We appreciate the opportunity to respond to this matter.
  Please note that the security deposit was refunded in accordance with the terms outlined in the lease agreement and our company policy. 
  It is the responsibility of the lease holders to determine how the refunded deposit is to be shared or split amongst themselves. We do not intervene in the distribution of the deposit once it has been returned to the designated parties on the lease.
  If any of the leaseholders require documentation regarding the refund, we are happy to provide a copy of the refund receipt or transaction details upon request.
  Thank you for your understanding.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant since August 2022. I was a good tenant and never received any complaints. Several things have happened over the course of my time living here - and were dismissed on my behalf. However, this last incident was the last straw. My lease current lease expires 05.14.25. I turned my keys in and was 100% vacated on 04.30.25. Prior to this, when my renewal came up, the rent was increased. I asked to speak w/ management to go over the new terms. I was never contacted back. After realizing I was being brushed off, I decided not to renew. I returned to the office to advise of this and see what I needed to do on my end. While there, I advised I would be turning in my keys and will be 100% vacated by 05.01.25. At which point, it was shared w/ me by the office admin, that if they showed on their end there was a new tenant who already signed a lease agreement, and if I had turned in my keys and 100% vacated, I would not be financially responsible for the remainder of the terms. I submitted my keys and signed paperwork reflecting I was vacated on 04.30.25. Again, advise, by a different admin of the same. We discussed that I appreciated them doing what they could and they implied it was their pleasure to be accommodating. I called the office, spoke again with an admin inquiring if my *** had been leased out. They checked and shared it had not - but that if I don't see it available on the website, it has been - and to keep an eye on it - as long as it wasn't available anymore prior to 05.05.25 - I would not have to pay the pro-rated remaining 2 weeks. I called again on 05.05.25 bc it was not on the website - they agreed it showed no longer available and that they would call me back re: the next steps. I never received a call back. I spoke with the office manager, who told me none of this was true and there was nothing they could do. I asked for corporate's email - twice and have not received a reply.

  

  Business Response

  Date: 05/14/2025

  Dear *** ******,
  

  Per the terms of your lease agreement, the lease is set to expire on May *******. As outlined in the agreement, you remain responsible for rent payments through that date or until the apartment is reoccupiedwhichever occurs first.
  While the apartment has been re-rented, the new residents move-in date is scheduled for after May 14th. As a result, your rent responsibility continues through the end of your lease term.
  

  Thank you.

  Customer Answer

  Date: 05/16/2025

   I am rejecting this response because: the resolution is the company honoring what they advised me of originally (and several conversations proceeding) - regardless of whether or not the information shared with me was policy/correct. And that is: if my apartment has been leased to a new tenant, prior to the expiration of my lease, and I have 100% vacated and turned in my keys, I would not have to pay the prorated amount from the date the new lease is signed through the remainder of my lease terms.  My conversation with the office manager, after 05.05.25, initiated by me and prompted by a lack of follow through from Hawthorne, was the very first mention the date in reference had to be the move in/effective date of the new tenant's lease.  Prior to this, it was firmly conveyed the date in reference was the date the new tenant's lease was signed.  There is no way the new tenant's move in/effective date could legally be prior my lease expiration date - so this caveat, shared with me after the fact, is illogical. I expect (especially when I give over half of my wages) that when I pay for a service and/or good, to be able to trust that what I am being told, by administrative staff, employed by and representing (in this case - the property management) a company, is truthful and accurate.  Our arrangement has a contract tied to it - unlike other situations where if I am not satisfied or treated unfairly or poorly - I cannot just leave and change who I do business with.  I have signed an obligation to Hawthorne - but they signed an obligation to me as well.  Mine was to be a respectful tenant, follow the community rules, and pay rent.  In turn, theirs was to be a respectful, honest, and fair landlord and abiding by the requirements and responsibilities of property management. I was lied to, on more than one occasion.  I have been dismissed and ignored.  What I hear from Hawthorne is "Sorry - not sorry.  Deal with it.  We lied to you, have not responded to your concerns in a timely matter, and have no intentions on doing anything about it - because it is about money and that is it.  We are a big enough company, it's not going to affect us if we did you wrong and then pushed you under the rug."  I am not ok with that.  I am asking for what it fair - nothing beyond that.
  
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 31, I paid Ascent of ******** $1600 prior to moving into building 6 unit 303. I was unaware that there was a ***** infestation in the unit. I am unable to relocate due to there being no other available pest freeunits. I have not been able to live comfortably due to bugs coming in and out of the dishwasher, kitchen, drains, baseboards, and behind the stove. When I addressed this issue the property manager informed me bugs were in the unit due to a screen door being off of the unit for a few weeks. Pest control has been in the unit four times in three weeks and I am still having issues. The last inspection from pest control said there was no activity from past, but I am living in the unit and have seen them come in and out during the day. I was told I cannot leave the unit without paying the amount due to break my lease. My issue with that is I am fighting pest issue that I did not cause and I do not believe it is my responsibility to put hours in on fixing a problem I did not start. I have asked to speak to higher up and I was told I cannot because they will just transfer me back to the property manager. I have a pet and children living in this unit, and I am concerned for all of our health.

  

  Business Response

  Date: 04/28/2025

  After Ms. ******* reported that there were pest control issues in her apartment, a third-party pest prevention company inspected the apartment. Their report stated that they completed a full inspection of the unit and found no german ***** activity of any kind. The entire kitchen, all interior sides of cabinets, and bathrooms were inspected with no activity found. As a precaution, the onsite management team replaced all of the baseboards and cleaned, disinfected, and repainted the area behind the baseboards. They also recaulked underneath and on top of all countertops and cabinets. 

  Customer Answer

  Date: 04/28/2025

   I am rejecting this response because as of April 28, 2025 I have taken precautions to eliminate this issue and roaches are still coming out. I am not sure where they are coming from but I have been spraying around my house everyday. I have asked for a supervisors phone number and email multiple times and havent received it yet. I was informed that I would be able to transfer to a different unit. About four hours later I am being told I need to send in more proof. The property manager has told me she has done all she can and the only way out is to break my lease, this issue has been now going on for a month. The eggs were not removed from all cabinets and cracks in the walls as housekeeping was denied per management. Bugs are still coming from out after spraying and having pest control come. I would like to end this lease without any penalty. 
  
  

  

  Business Response

  Date: 05/07/2025

  An agreement has been reached with Ms. ******* to release her from the lease agreement.
  
  Thank you. 

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I communicated with management that my March 1 payment would be late between March *****, or worse scenario would need to catch up my payment after move out date April 14, 2025. March 5, 2025 was injured in car accident, unable to work. ******************* called to do the end of lease walk through. At that time I again went through the payment issues, and reasons. The management advised no eviction would be brought as I was moving out, and that collections would occur 15 days after move out. On April 08, 2025 ***************************** filed a judgement for possession of property after I had already confirmed move out. April 15, 2025, The apartment key was returned to the office. Hawthorne at *********, left messages stating they do not have move out keys.

  

  Business Response

  Date: 04/22/2025

  On April 16, 2025, the team discovered the keys had been slid under the office door. The resident was informed to disregard the prior email regarding potential eviction due to unpaid rent or failure to return possession. The eviction was officially dismissed on the same day. The CM has called and left a message to confirm this as well as sent an email to *********. 

  Customer Answer

  Date: 04/25/2025

   I am rejecting this response because:
  
  The business will now provide formal documented proof of the statement made that eviction and judgment was actually cancelled. 

  The business will now provide written documentation showing amounts with explanation, due dates and a detail of the  collection process for any remaining balance, including dates collection agency is notified, with the name of the collection agency. 

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2025 I submitted an application to rent an apartment at **************, a Hawthorne Residental Apartment. I paid two application Fees and an administration fee that totaled in $408.0. I was denied March 11, 2025 and was told I would recieve a refund of the administration fee which was $250, when I contacted Cranes Landing for further details on the refund they explained that the refund will be a check which I wasnt aware of so I asked where the check will be sent. The address they provided me was the wrong address so I provided them with the correct address. They told me that it would have to go to their corporate office which is Hawthorne Residental Partners and would possibly take 3 weeks max to recieve the check. Fast forward to April ******* I called ************** and was made aware that the check was never sent out and they havent gotten an update from them from my first call March 11, 2025. I have contacted Hawthorne ************** and left several voicemails regarding this issue and no one has called me back. I would like to have someone assist me with this issue

  

  Business Response

  Date: 04/21/2025

  Dear Talie,
  
  We are overnighting a refund check for $250 via *****.  The ***** tracking ID is : *********. You will also receive email notifications from ***** regarding this shipment.  Please dont hesitate to reach out with any questions.
  
  Thank you

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a former resident Avenues of *******************; a property in ******* ******* under HRP Living. My lease ended on February 22nd and I moved out. On March 17th (23 days after my lease ended) I received an email from the assistant property manager with a PDF file showing I was to receive my full security deposit returned in the amount of $1,185.00 and that there was no deductions claimed. I also received a paper copy via certified mail 2 weeks later. In this email, it was stated that all deposit refunds are handled by the corporate office. On March 28th, I reached back out to the assistant property manager to ask if there was any updates on when I would receive the check. I then reached back out on April 2nd as I did not receive a reply. Eventually I received a reply just stating that corporate hands those checks so they had no updates. I replied asking for the contact information of who I needed to speak with to get an update. I received no such information. Instead I was told that they would reach out to request an update. I never received an update. I called the number publicly listed for the corporate office and all routing in their automated answering service always went to a voicemail regardless of which department I said I needed so I left a voicemail with my information and my reason for calling. The answering system advised someone would listen to my voicemail and contact me. I've yet to receive a call back from them and I still have not received my security deposit back. It has now been 46 days since my lease ended which is a violation of Florida Statute ***** Section 3a.

  Customer Answer

  Date: 04/19/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 04/28/2025

  Dear *****,
  
  We apologize for the delay in receiving your refund.
  I have confirmed that a check was cut in the amount of $1,185, check number 1660.
  The check was sent to your forwarding address on file via ****.
  If not received within a week, please let us know so we can get the check recut and sent.
  Thank you,
  **** ********

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I have finally received the check as of today 4/28/2025

• Initial Complaint

  Date:02/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret having to contact the BBB again regarding ongoing issues with management at this complex. However, this seems to be the only way to ensure timely and effective resolutions.I have lived at Hawthorne Meadowview since 2019, when it was ************. While I love my apartment and the community, dealing with management has been difficult. Last year, I requested to transfer to a smaller unit at the end of my lease and was misled multiple times, being told I would need to pay a $700 transfer fee. Only after filing a BBB complaint did management acknowledge the misunderstanding. Now, a year later, I am facing another serious issue.There has been an increase in concerning activity around the complex. My Ring camera has captured multiple unknown individuals at my door, including a woman who appeared severely beaten, leaving blood outside my entrance. Afraid for my safety, I did not open the door, but police responded. I submitted an emergency maintenance request to have the blood cleaned, but it was ignored until I followed up in person the next day. When I showed the footage to *********, the property manager, she simply offered to transfer me to another unit. However, I just moved last year. Since my lease renewal includes a rent increase, I submitted a counterproposal requesting to stay at my current rate or the lower rates listed online, considering recent security concernsincluding a staff member unlawfully entering apartments and stealing. I sent this request Tuesday and followed up with ********* but have not received a response.Other concerns further justify keeping my rent unchanged:1.Valet Trash A mandatory $25/month fee, yet trash remains uncollected for days.2.Maintenance Entry Despite my no-shoe policy, staff repeatedly enter with dirty boots, even after the blood ******************* Breaches Unauthorized staff entry and theft make a rent increase unjustifiable.I expect a prompt response regarding these concerns and my lease renewal.

  Customer Answer

  Date: 02/25/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to discuss your concerns.  We are very happy to hear that you would like to remain a Hawthorne Meadowview resident for another year. Your concerns regarding the domestic issue were addressed by management immediately.  Unfortunately,we are unable to guarantee that these situations wont arise, our desire is to address them quickly.  You were offered an option to transfer as an additional attempt to address your concerns.  Any suspicion of theft should be reported immediately to the police department.  We will cooperate fully with their investigation. 

  We must also offer our apologies for our maintenance technicians failure to wear shoe coverings. While our intention is to provide thorough and timely service, we are not perfect and this was a mistake.  We hope that despite issues outside of our control or an oversight by maintenance, you are still able to find value in renewing your lease at a fair and market competitive rate.
  
  Thank you Hawthorne Meadowview Management

  Customer Answer

  Date: 03/04/2025

  Dear Hawthorne Meadowview Management,
  
  
  I appreciate your response, but I am not satisfied with how my concerns were handled. Despite your claim that management addressed the domestic issue immediately, no action was taken until I personally visited the office. A timely and proactive response should not require my direct intervention.
  
  
  Additionally, instead of offering to keep my rent the same as a gesture of goodwill, it was increaseddespite the fact that the neighboring unit is currently listed at a significantly lower rate. This pricing inconsistency is both frustrating and disappointing.
  
  
  Regarding the maintenance issue, the technician has entered my apartment multiple times without shoe coverings, despite this being noted in the system. When I brought this to Teresas attention, her responseacknowledging that this happens regularlyonly further validates my complaint. This was not an accident; it was a repeated disregard for my request.
  
  
  

  

  Business Response

  Date: 03/10/2025

  Thank you for the additional information.  We did take immediate action when we were made aware of the domestic incident.  We are sorry to hear that you are unsatisfied with our response, however, we feel that your pricing is fair and in line with market trends.  Pricing is based on many factors including apartment features and availability. We stand by our renewal offer and hope that you find value in continuing your residency.  We have brought your shoe covering concerns to our entire maintenance teams attention and we will do our best to ensure that they follow your request during routine work orders.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to The Whitby Birmingham on 11/23/2024, and have had continuous issues that have not been addressed or resolved by management. I have communicated and attempted to coordinate with property/community management to have repairs done to the issues within the unit, but management has refused to follow through with inspection requests that have resulted in inflated utility bills. Management has received two notices in the span of two months to properly address the ongoing issues, and I am concerned that these issues will not be resolved in a timely manner or before the end of my lease. I am looking to terminate my lease/avoid penalties for breaking my lease due to negligence on management's part. I have been in my apartment for less than 90 days, and have now experienced a faulty AC unit (no thermostat/heat/cooling) with no long term solution/repair, inflated utility bill (management refuses to have electronics/appliance inspected), and I have had multiple items in my newly constructed need to be repaired or entirely replaced during my lease.

  

  Business Response

  Date: 02/20/2025

  ****,we are disheartened to hear you are not satisfied with the response our team at The ***************** has had to your requests, as it is our goal to provide the highest level of living. Our teams are trained to respond to requests as they are reported. We understand the response to some of your requests was delayed due to your preference to be home. For a fast response to requests, it is imperative our team is allowed entry. While our records indicate your requests were processed by our standard service request policies outlined in lease agreements, we understand that your experience with the frequency of these requests may limit your future enjoyment of your home. I trust our conversations regarding a lease release will allow you to select a new home that you will be more comfortable in. Please contact our team at ************ to further discuss the lease release offered. We look forward to hearing from you soon!

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. The business has agreed to terminate the lease with no penalty, and it has been communicated that this agreement will become effective on April 1st, 2025. 

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our daughter currently lives in Retreat At *********** in ***********, ** and was granted a ****** Recovery Payment in which she was allowed 3 months rent to be paid by ***************, effective 1/16/2025. Multiple conversations were had with the Management in the office and a copy of the document was provided. Today, the payment still had not posted from *************** and management informed my daughter that a late fee would be assessed if not paid by tomorrow. Even though we have documentation that 3 months rent is being paid directly to Retreat at ***********. The lease runs out in mid April and we are not renewing yet they are demanding she pay by tomorrow or they will start eviction notices.We have requested that if we pay for February rent and *************** also pays for the 3 months remaining, that we received a refund from the remaining balance at end of lease.The whole issue is ridiculous in the fact that WNC people have been living in such stressful conditions since Hurricane ****** and for them to KNOW they will be paid and to DEMAND she make her rent payment NOW or ELSE show a lack of compassion. Rent has been paid ON TIME and IN FULL every month for the past 2 years. We even asked how to pay the water and other fees while they await for the rent money from *************** to post and they would not allow that to happen.We do want in writing that should the rent be paid by us for February and there is a balance remaining with a credit at the end of April the we receive our money back!

  

  Business Response

  Date: 02/11/2025

  Dear Mr. ********************** you for reaching out with your concerns regarding our rental payment policy. We fully understand that rental payments can sometimes be a source of stress, and we want to express our sensitivity to the situation.

  
  Please know that we adhere to our policy to remain compliant with all Fair Housing Laws. While we are unable to make exceptions to this policy, we would like to assure you that eviction proceedings will be halted once payment is received in full.

  
  Once the Community is in receipt of the notice and return of the unit keys, we will proceed with a final account statement. Any credit remaining on your account will be refunded and mailed to you within 30 days following move-out.

  
  We appreciate your understanding and are here to assist you should you have any further questions.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against the management of Cranes Landing, which is managed by Hawthorne Residential Partners, regarding the delayed return of my security deposit after moving out of my apartment, APT 631, on November 25, 2024. I received a notice from the management dated December 3, 2024, which I did not receive until December 10, 2024. According to Florida Statute *****, I am entitled to receive my deposit refund within 30 days of receiving the notice. It has now been over 30 days since the notice, and over 2 months since I moved out, yet I have not received any further information or a refund.The original amount of my security deposit was $1,263.00. I was informed via the notice that, after deductions made by Hawthorne Residential Partners, the refund amount I will be receiving is $1,092.87. The notice I received did not include the legally required information outlined in Florida Statute *****(3), which would inform me of my right to object to any deductions from my security deposit. I have attempted to resolve this issue by visiting the office several times, where I spoke with the manager, *******, and the office assistant, *********. Despite these attempts, I have not received any clear or satisfactory answers regarding the status of my deposit. I have also called the corporate number multiple times, left several voicemails, filled out the website contact form, and even sent a direct message on Instagram where I was informed that the regional manager would reach out to me, but no further communication has *********** has now been over two months since I moved out, and I have not received my security deposit refund or any concrete information about its status. As I am entitled to a refund according to Florida law, I respectfully request immediate assistance in processing my security deposit refund, as well as clarification on any deductions that may have been made.

  

  Business Response

  Date: 01/30/2025

  The security deposit refund is being sent overnight to the former resident and tracking information will be provided to them.

  Customer Answer

  Date: 02/03/2025

   I am rejecting this response because:

  I received the tracking number, however the check has not been shipped. The label was created on 01/28 and it is not shipped yet. Please provide updates as soon as possible.

  
  

  

  Business Response

  Date: 02/04/2025

  Per our records, we show the check is out for delivery today 2/4/25 to arrive between 9:00 am 11:00 am.

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I received the check, thanks