Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still awaiting to hear back from ANYONE. Purchased a vehicle, test drove and everything was ok, vehicle went to clean up when we left and got on the hwy(5 min away) we noticed the middle of the radio screen wasnt working. We contacted them that evening (they were closing when we left) and sent a video and have contacted many times, get hung up on and NO phone calls back. After them holding the car for 3 days we went back got the vehicle and took it to our local dealer and had them diagnose it **** said they couldn't find anything - i dont think they tried) the local dealer finally got an answer from them and they want us to pay 40% of the repairs! Again still waiting to hear back from ** *****, or ***.

  

  Business Response

  Date: 07/28/2025

  Courage Kia is aware of the issues the customer is having with there vehicle they had purchased from us here on 7/09/2025,  The issue they are having with the vehicle is in a electronic issue with the vehicles radio screen and upon time of purchase the consumer was notified that they were purchasing a vehicle AS IS.  Courage Kia has made an offer to the customer that we are willing to pay for the part and they can handle the labor cost for installation.  we are sorry for any inconvenience this may have caused the customer and we are still willing to back our offer we made to *** and Mrs. ************* Thank you for your time and consideration. 

   

   

   

  ****** *****

  Courage Kia

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is **** Id like file complaint again courage, *** for fraudulently running my credit without permission twice on multiple different days. I wasnt even at the dealership.

  

  Business Response

  Date: 03/24/2025

  Courage Kia takes this matter very seriously and we have made multiple attempts to get in touch with **** through phone call and email as well, we are currently waiting on him to call us back so that we can get to the bottom of his issue he has stated in his complaint.  We have spoken to Mrs. ******* today and we believe we have a understanding of how we can correct the circumstance for Mr. **** ******* *******.  Thank you for your time.

   

   

   

  ****** *****

   

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car here for regular service (oil change tire rotation) and a battery ***lacement on 02/08. I also needed the brakes checked. The brakes needed to be ***laced so the *** gave me a verbal quote of the charges, because I had my brakes ***laced there less than 1 year ago he gave me a discount of $100. I left my car there, and realized afterward that I didnt ask about the 10% discount email to make sure that was applied. I specifically followed the links in that email to schedule the appointment. When I was called on 02/10 I asked the *** to if the 10% discount had been applied and he said it had and he confirmed the $100 discount as well. I picked up the car, paid using sunbit (a third party lender they partner with) and left. When I got home and reviewed the bill, I didn't see where the 10% hadnt been applied. I called and spoke to the *** and he said the max discount is $100. This not only is not what he said when I spoke to him in a call earlier, this didnt even match the max discount on the email. He said that he had spoken to his supervisor and they would do $50 off my next oil change. I asked to speak with a supervisor (service manager) b/c the issue should have been taken care of on my bill from this service and was told he needed to get some benefit out of the transaction. He tried to clean it up after I pointed out this was messed up but I asked to speak to his manager (general manager). He said he would offer me a free oil change/tire rotation at my next service appointment. I said I would rather have my vehicle returned to its origin state and find a different *** dealer to bring the car to. For the sake of brevity, I did go back to the dealership today but they said they can only offer me the free service next time because they would be breaking their contract with ****** if they did what I was asking where that loan be corrected. They said they have no recourse for correcting those loans and can essentially not honor that coupon for now.

  

  Business Response

  Date: 02/12/2025

  This customer came in with a 10% off coupon on her oil change service, upon inspection of her vehicle additional work was recommended and customer elected to have those repairs done, after we completed the repairs the customer was given the maximum amount of discount available on the coupon that was presented and customer was fine with the repair bill and proceeded to pay for her repairs through our third party financing program. Customer called back after she got home and stated that she found a different coupon with a greater discount amount and wanted the difference refunded to her. We explained that our company policy does not allow us to refund on coupons after the fact, also that a refund would be impossible due to the fact the repair was financed, but even though the second coupon she called about after service after the clearly states it must be presented at time of write up we would be willing to give her store credit for her next service. Customer took this offer during subsequent conversations explaining that would be the only thing we could offer in her case. We spoke with the customer yesterday and we came to an agreement of us providing store credit of a free oil change and tire rotation for her next visit and that service cost is more then double the coupon difference she is upset about.

   

   

  ****** *****

   

  Customer Answer

  Date: 02/12/2025

   
  I am rejecting this response because: It is inaccurate. 
  
  I received a coupon via email for a 10% off discount at my next service. I clicked the link in the coupon and scheduled the service. Attached is the coupon email. I did not go home and find a better coupon as is being stated by ******, I asked the service *** about the coupon being applied when he called me on Monday to tell me my car is ready for pickup. This is the coupon I asked him about. The service ***, ******, had provided a discount already of $100 since the brakes were being ***laced a second time within a year. The coupon should have been subtracted from the total with the $100 and as is evidenced by the coupon the max is actually $150. ****** stated this same line while I was at the dealership yesterday to resolve this and I did tell him it was wrong. The issue is now that is addition to the coupon not being added appropriately as stated by the ***s, they are now changing the story of what actually happened. The issue continues to be the fact that they are saying they have no recourse with their third party lender for a mistake they made. 

  

  Business Response

  Date: 02/12/2025

  We explained to the customer yesterday that on all of our coupons they say that they must be provided to the dealership at the time of service and the customer did not have either coupon with her at the time of service however as a good faith effort the service manager still provided her with the max discount ($100) that our 10 percent off coupon explains. Courage Kia offered her all of the savings her coupon was able to offer her at the time of her transaction and We also have offered a free Oil change and tire rotation for the future due to any confusion. Courage Kia is not willing to extend any further offerings and if this is not sufficient for the consumer we understand and appreciate the consumers opinion.

   

  ****** *****

  Customer Answer

  Date: 02/12/2025

   
  I am rejecting this response because:
  Again, I asked the *** over the phone about the coupon. He said yes it had been applied and the $100. The *** ***** say anything about me needing to present the coupon, he said it was applied. Coupons do not take care of the issue with my current bill and the interest on the current bill. It is a deceitful  and deceptive practice and they already acknowledged that the fault of their staff. 

  Customer Answer

  Date: 02/12/2025

   
  I am rejecting this response because:
  Again, I asked the *** over the phone about the coupon. He said yes it had been applied and the $100. The *** ***** say anything about me needing to present the coupon, he said it was applied. Coupons do not take care of the issue with my current bill and the interest on the current bill. It is a deceitful  and deceptive practice and they already acknowledged that the fault of their staff. 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very disappointing experience with Courage Kia regarding my 2017 KIA ****** After financing the vehicle on August 25, 2024, it broke down three times: October 1, November 26, and December 5, 2024. The dealership had my car for about three months, while I only had it for around two months and one week.Despite being told the engine replacement would take nine days, the repair lasted from December 5, 2024, to January 24, 2025. I was given a loaner vehicle at $30/day, with *** covering one week. Due to the extended repair, I was billed $900 for the loaner, which I had to pay before getting my car back.The dealership suggested I finance additional repairs, and I was approved for $400. However, I was later told I could settle the loaner charges for $500 if I returned the car immediately. After returning it, I was charged an extra $227.15 for financing added repairs, which I had to pay to retrieve my vehicle.I received an email from ****** showing a total financed amount of $727.15, exceeding the pre-approved $400. Additionally, the dealership added an unnecessary oil change to my invoice despite the engine replacement. I also paid $2000 for an extended warranty, yet faced numerous issues and extra charges.Overall, my experience with Courage Kia was extremely negative. The dealership's lack of transparency, extended repair times, and additional charges left me feeling taken advantage of. I would not recommend Courage Kia to anyone seeking reliable and honest service.

  

  Business Response

  Date: 01/28/2025

   The warranty paid for 100% of the parts and labor of the engine replacement. *** ****** provide new drive belts, upper or lower radiator hoses. The guest was asked which option they would like to chose being use the old belts and hoses or replace them with new parts to match the new motor. This was all done before any repair work was performed and explained. The guest selected the option to buy new belts and hoses. Those costs are what is part of the amount the guest is disputing. We will not be refunding anything associated with the new parts they selected to be installed on their repair. The guest was also explained that 9 days was all that would be covered by *** and we wouldnt be able to get the work done in that time frame. He was explained subsequent days of loaner would be at his cost of $50 per day. When the vehicle was done the guest refused to return the loaner trying to not pay this bill. This went on for day finally our service director gave the guest %50 off the loaner cost after having the guest cause a scene at our dealership. We will not be providing a discount or any service to the guest moving forward at our location. Warranty work and guidelines are set by *** not our dealership. Its our job to clearly communicate those policies and allow the guests to make the decision as to how they want to proceed. We more than communicated with the guest and now being asked to pay for their parts and use of a loaner car is not fair or reasonable. 

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Professional Review for Gastonia *** I am extremely disappointed with my recent experience at Gastonia ***. An employee at the dealership ran multiple credit applications on my fianc without his consent. This is a serious breach of trust and unethical behavior. When my fianc called the dealership to address this issue, we were told, Well, hes quitting, so theres not much we can do. This response not only showed a lack of accountability but also made it clear that customer concerns were not a *********** make matters worse, the same employee hung up on us while we were asking questions about a vehicle we were planning to purchase. Such unprofessional conduct is unacceptable, especially when dealing with customers making significant financial decisions.This experience has completely eroded our trust in Gastonia ***. I strongly urge the dealership to take immediate steps to address these issues and ensure that their employees are held accountable for their actions. Until then, I cannot recommend this dealership to anyone looking for a reliable and respectful car-buying experience.

  

  Business Response

  Date: 01/21/2025

  We have spoken with the guest and have them setup for an appointment today @ 6:30 PM to discuss in person their concerns and attempt to sell them the vehicle that they had applied to buy in the beginning. 

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car has been in and out of shop since August. It's 2024 back end was going out it took them 2 weeks to fix it made me pay out of pocket for a rental. They still won't reimburse me for the rental headlight malfunction air condition leaking into the floor. But now when you crank the car it jerks so bad all over that they don't know what's wrong with it. The lights go off and come on by their self on the inside of the car. The window screeches when you put it down last night the heat wouldn't work right. It's been one thing after another with this car since August and I can't keep paying out of pocket for rentals when they won't reimburse me when the car's got a warranty on it. They fix one problem and then here comes another. When the car gets cold it jerks RPMs don't work right.

  

  Business Response

  Date: 12/27/2024

  To whine it may concern,

                                          We recognize the customers concerns and we will be glad to assist in any of the consumers repairs once the vehicle is properly diagnosed.  Although she has had some previous repairs done she has dropped the vehicle off last night with a list of new concerns.  Regarding the loaner reimbursement request we will be glad to assist in seeing if we can help get the manufacturer to do so as part of the previous warranty repair. Also one of our service advisors has already reached out to assist in finding a fast resolution to all of the consumers concerns. Thank you for your time and have a great day. 

  Customer Answer

  Date: 12/28/2024

   
  I am rejecting this response because it's not courage Kia fault there's issues with the car it's *** ******** for making a car that they can't figure out what is wrong with the jerking? I feel like *** ******** needs to buy the car back and reimburse me for the payments that I've made on the car. It's not  courage Kia's fault that they received a car that has had all these issues. They have tried to fix these issues but they don't know what is causing the jerking. It's not doing it on them but I have witnesses that has been in the car and seen the jerking.. He told me that they can't fix something that's not showing on their end or doing it to them. I feel like this car is a lemon if they can't figure out what's wrong with the car
  
  

  

  Business Response

  Date: 12/30/2024

  We are working with the customer on the complaints of her vehicle and also trying to assist in getting her some funds reimbursed from the manufacturer on her previous repair.  WE hope she is satisfied with the end result however This customers complaint is directed towards *** as a manufacturer we are a dealership and do not hold the power to decide if a customers vehicle should be bought back.  We have provided the customer with the necessary information and contact line to direct her complaint with *** consumer affairs.  Thank yu very much and have a great day.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing experience at Courage Kia on December 18th. I visited to address an error message about my front left turn signal, though all signals were functioning. Since I had purchased the vehicle just two weeks earlier, I also requested a full inspection for peace of mind. The service team informed me that the right headlight needed ***lacing, claiming it wouldnt be covered under warranty due to a scratch, and quoted me $3,000. I pointed out that the issue was with the left turn signal, so why would the right headlight be involved? After some back-and-forth, they changed their story, the ***air would be covered under warranty and provided a date for the parts arrival.The following day, I noticed what appeared to be damage on the passenger side door, consistent with a lift point. I called the dealership, and a manager asked me to bring the car in on December 20th at 7:45 AM, a two-hour drive from *********. Upon arrival, the service *** acknowledged the damage and said they would need to schedule a body shop visit, apologizing for the inconvenience. However, as we were filling out paperwork, a man from the back office interrupted and aggressively denied that the lift caused the damage, instead accusing me of doing it myself. He pointed to scratches on the undercarriage, claiming they were evidence of a wreck, completely ignoring the undamaged opposite side. His behavior quickly escalated, and he began yelling at me. For my safety, I started recording the ************** tensions rose, I told him he was being unreasonable. He then told me I was banned from *** and dismissed my warranty concerns, claiming it was my problem now. His face was inches from mine as he yelled at me to leave, making me feel threatened. After this encounter, I was notified my warranty claim for the headlight was denied due to the same scratch they initially mentioned on the right side, and because I had considered seeking legal advice due to their treatment.

  

  Business Response

  Date: 12/20/2024

  The headlight is broken by force not a defect. The dealership is not allowed by ****************** to replace any parts on a vehicle if they are broken from exterior forces. Warranty is only for a defective part. The guests claimed we damaged the vehicle so we invited them back to the store. We evaluated the damage on the bottom of the rocker panel and you can see in the pictures that there is gravel/blacktop inside the scrapes meaning the damage couldnt have been on our lift. After we showed the guest what we were seeing,the guest became agitated to the point we asked them to leave and not return. We have no history with the client. No previous purchase history or service history. We will not be providing service to this client moving forward. 

  Customer Answer

  Date: 12/20/2024

   
  I am rejecting this response because:

  I the issue was with the light was with the left turn signal the scratch is on the right side photo attached of both also. I was being aggressed and screamed at inches from my face with recording of interactions. The rocker was not like prior to their multiple point inspection. I tried to be reasonable this no under carriage damage other than normal wear and and this is the first time hearing about gravel. Attached is photo of undercarriage as well. Also having no prior dealing with before prior service does not excuse being berated at by the service manager only.

  

  Business Response

  Date: 12/23/2024

  We are sorry the consumer is still dissatisfied with our response however they are welcome to bring the vehicle to any other *** facility to see if they will help with the warranty claim on the damaged headlight.   Attached in our response is a photo of the findings of the Damages the customer is claiming we did on our lift that clearly has asphalt embedded in the scratch. We are no longer interested in doing g business with client per our last interaction.  Thank you for your time and have a great day.

   

  sincerely, 

                 ****** Faria 

  Customer Answer

  Date: 12/23/2024

   
  I am rejecting this response because:
  That photo shows is a crack in the plastic rocker molding. There's no asphalt present.

  

  Business Response

  Date: 12/26/2024

  We do not accept responsibility for the customers damage. We have communicated our position already and have no evidence that changes the explanations we have given. The issues to the guests vehicle were caused before coming to our shop and issues started after we declined to fix the car under warranty for the broken light tha was cracked by outside force. 

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoodMorning,This is Akeyhemia *******. I wanted to contact you to explain my frustration. I've made a car payment on the jeep wrangler and will be making another one within the next two weeks . I feel like if l was sold a lemon l need a replacement or my money back I paid in , including my car payments made previously. I traded in my 2013 ***** accord and it's like I'm at a lost . I understand I was given a rental but l traded in my car for a Jeep .

  

  Business Response

  Date: 05/22/2024

  Courage Kia was made aware of her issues ********* was having with her Jeep and instantly put her in a loaner car free of charge so that we could have a proper diagnoses done to her vehicle that she had purchased form us just over 30 days prior to having the issue.  The diagnosis was done at ****** Chrysler Jeep Dodge Ram and they came to the conclusion that her motor needs to be replaced, since then we have been waiting on them to complete the engine replacement and we have communicated to the customer what we are waiting on and have committed to her that we will keep her informed as to a accurate timeline of when we will her vehicle repaired and back in her hands.  Courage Kia is sorry for the inconvenience this may have caused for the customer and recognize how frustrating this can be.

   

   

  ***********************

  Courage Kia

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck 11/23. I was sold a warranty package and was told I could cancel at any time. I called to discuss this with them. No return phone calls and placed on 2 ten minutes ignore holds.

  

  Business Response

  Date: 04/16/2024

  I hope this message finds you well. following up on our recent correspondence regarding ************** pre-owned vehicle purchase and the insurance coverage acquired at the time of sale.
  After speaking with ************** today he has informed me that our team members at Courage Kia have addressed all your questions and concerns regarding the coverage for your vehicle. It's our utmost priority to ensure that every aspect of your purchase meets and exceeds the customers expectations.  I understand the importance of feeling confident and secure in your investment, especially when it comes to automotive purchases.  Please know that our lines of communication are always open to our customers and he now has direct contact information to reach out with any further questions he may have. 
  
  ***********************

  Courage Kia

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/24 I had went to courage kia to purchase a 2014 jeep limited all was going amazing with the salesman. We test drove the jeep it done amazing got the paper work signed tag put on that's when trouble hit. I was sitting in vehicle in dealer parking lot looking at all my paper work and the car completely stalls. So I go in and tell the guy I have a problem with the car. They was willing to fix great?! But that's when it hit me why would I want something that's already breaking down before I leave the lot. So instead of asking if they could offer me something else I stood outside for over a hour until my wife came and picked me up then they wanted to see if they could do something for me! The ** was not the least bit friendly had a arrogant attitude when speaking about just getting money back and going home after 9 hours inside the dealer. Instead of just grabbing my money that is sitting right beside him he continues to make smart embarrassing comments as everybody in the dealership is surrounding me and staring at me at this point. Gave 1500$ cash and 500 on CC was told they could not give me my cash back they would write me a check and send it to me in the mail. I will not do any type of business with these people and I just solely want my hard earned money returned back to me!

  

  Business Response

  Date: 03/18/2024

  on 3/15/2024 the customer performed a purchase transaction and upon leaving the lot stated he was dissatisfied with a mechanical issue he claimed the vehicle was having we then advised him that we will be glad to address his concern with the vehicle and he said that was fine with that, as well as offering him other options of vehicles he could purchase as well and after some deliberation he stated he wanted to leave and think about our offer. At this time we immediately voided his card transaction as well as cutting him a check to refund him for his cash down payment and we are attaching a copy of the check in this email.  We are sorry for any inconvenience this may have caused and we are here to assist in any way if needed further.

   

  Customer Answer

  Date: 03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.