Business ProfileforPremier Flooring & Design, LLC

The Good, The Bad, The Incompetent, we have experienced them all! We thought the floors in our 3-year-old house were the right choice at the time, eventually deciding to add the same flooring to the second floor, we found a local company that claimed they could match the flooring and perform the work necessary to match the stairway and landing. Unfortunately, we soon realized this company not only misrepresented their abilities and expertise, but they also butchered our stairway. We made the decision to replace all the flooring in the house and fix the incompetent work of both the builder and last flooring company. After vetting several floor companies in the area, we found Premier Flooring. We met with ***** in the Raleigh office, he assisted us in finding great options and even survived our consumer interrogation. We made an in-home appointment, ***** took measurements, examined our needs for an entire stairway re-build and made it clear they were capable of taking on this project. Being this project was a bit more complicated than a typical floor install and required craftsmen capable of performing the intricate work that would meet our expectations, ***** and **** brought in additional specialists to consult on the project. They not only brought transparency to the project proposal, but also examined every detail prior to bringing forward two proposals. Surprisingly one of them was a down sell, clearly indicating their only goal was to deliver a product we were going to ultimately be happy with. This is a one stop shop, they handled everything and scheduled everything, they were transparent up front on what to expect and stuck to their schedule. As the project progressed, **** stopped out several times to check in. The crew maintained a very punctual schedule, they maintained high attention to detail throughout the entire install, and literally left no unfinished surface exposed. Even the additional cleaning crew service was very impressive, the house