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Business Profile

Storage Units

GoStore It

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been storing my items there for two years. I recently found out that my storage unit was broken into and there are false statements on my account stating they tried to contact me about the break in. I received one phone call which I called back. I was still not informed that it was broken into and that my hardware was just changed and I needed to put a new lock on it. I understand that there is always a risk of theft, but this was uncalled for. I have been renting it due to the 24/7 cameras, which I just recently found out that they havent been working since the hurricane (9 months ago) and was not informed about this. I also found out that they were doing maintenance on the gate and left it opened for a week, which I was also not aware of. I should have been informed about the break in and the lack of security which they still promote on their website.

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