Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Unfair business practices, poor property maintenance, deceptive lease terms, and unlawful withholding of security deposit.I am filing a formal complaint against Nest Managers Real Estate in ************** and ******* ******* for violations of N.C. Gen ***** ***** (Landlord obligations), ***** & ***** (Security deposit), and 75-1.1 (Unfair/deceptive trade practices).We leased from Nest for 3 years. The home was unsafe and unsanitary at move-in, no hot water for 2 weeks, mold, pest issues, and dog hair throughout, despite a no-pet lease. Nest admitted they never inspected the property prior to our move-in. These conditions violated *****(a)(8).We paid a $100 "late inspection" fee (due to app issues), which was supposed to cover an in-person visit. No inspection occurred, and the fee was never refunded, violating 42-46.A sliding bathroom door fell on my head, the second time while shielding our 1-year-old. Despite reporting it, Nest never addressed this dangerous issue, violating *****(a)(1).Our second refrigerator failed, spoiling breast milk and food. Nest told us to fix it ourselves, despite no lease clause making it our responsibility, breaching *****(a)(2).We experienced poor communication, repeated platform changes for rent payments, and were told by staff they didnt understand their own systems.Before lease renewal, Nest issued a Notice to Vacate without cause, shortly after we raised multiple maintenance concerns, suggesting retaliation under 42-37.1.When applying for new rentals, Nest failed to provide timely references to two landlords, costing us a home and a $300 application ****** move-out, we cleaned the home thoroughly, yet were charged $2,163.55 in deposit deductions for standard wear and tear (e.g., spackled holes, cleaning, carpets). Only $86.45 to be returned, violating ***** & *****.We request a refund of unfair charges and accountability for unsafe, negligent, and deceptive practices.

  Business Response

  Date: 06/12/2025

  We take tenant experiences seriously; but we also believe in responding with facts when public claims are misleading or defamatory.
  
  You were a tenant in this property for three years, renewing your lease multiple times. That alone contradicts the narrative you've presented here. For the benefit of future tenants and homeowners, wed like to clarify the record with specifics:
  
  
  Move-in Condition: A professional deep clean was completed in February 2022, and a full pre-move-in inspection was documented by our team. The fridge was cleaned, the caulking you later reported as mold was inspected, determined to be mildew, and replaced, and all items in your move-in report were resolved by March 21, 2022, within 30 days of move-in.
  Water Heater: You submitted multiple work orders. An electrician replaced the breaker per the plumbers recommendation. When that didnt resolve the issue, the water heater was fully replaced within 7 days of your move-in; all with timestamped records.
  Refrigerator Removal: The extra fridge in the laundry room was removed at no charge in July 2022.
  Fireplace: Cleaned and inspected before move-in with vendor documentation on file.
  Bathroom Door: The issue was reported and repaired. Our contractor documented that the door was pulled down, which directly contradicts your public claim.
  
  False or exaggerated statements of this nature are defamatory. We reserve the right to respond publicly and pursue all appropriate legal remedies, including through sworn contractor statements and documented service logs.
  
  Move-in Inspection: Submitted after the lease deadline, resulting in an automated admin fee.
  Rental Verifications: Completed within 72 hours of each request; timestamped proof is available.
  Fireplace inspection was completed prior to your move in; receipt on file
  Non working garage refrigerator was removed by our team at no cost to you.
  
  
  Your lease was not terminated. You received a 90-day non-renewal notice due to the owner selling and this was specified to you in the letter, which is a standard and lawful decision made solely at the property owner's discretion; not retaliation.
  
  
  
  Regarding your review, we also want to address a serious concern: No team member authorized the public disclosure of their full name in your post. Publishing first and last names of private employees without consent, particularly in a negative or accusatory context, violates Googles content policies and our team members now feel targeted, harassed and open to potential doxxing under state and federal privacy standards. We are evaluating this with our attorney and our rights under N.C. Gen ***** 14-458.1 and other applicable statutes.
  
  
  
  All charges at move-out were based on photographic documentation and processed in accordance with NCGS *****, *****. You were not charged for several items initially noted, and many issues you raised during tenancy were promptly resolved with full documentation. Additionally, water service was terminated prior to your move out which is a direct violation of your lease agreement.
  
  
  
  Nest Managers is proud to maintain a transparent and legally compliant process; one built on time-stamped inspections, third-party insurance and vetted vendor reports, and clear tenant communication.
  
  
  
  We take our responsibilities seriously; and we take our reputation just as seriously.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23376531
  
  I am rejecting this response because:

   

  To Whom It May Concern,

  I write in response to Nest Managers Real Estates rebuttal to my formal complaint regarding unfair and deceptive business practices, poor property maintenance, and unlawful withholding of our security deposit during our tenancy in ***************

  1. Mischaracterization of Tenancy Duration
  Nests assertion that the duration of our tenancy somehow contradicts our experience is unfounded. Remaining in a lease due to lack of affordable alternatives or fear of retaliation does not negate the conditions we endured or the violations that occurred during our tenancy.

  2. Misrepresentation of Move-In Condition and Inspection
  Nest claims a professional deep clean and inspection were completed prior to our move-in. This is directly contradicted by our detailed, time-stamped move-in inspection, which included photographic evidence of extensive uncleanliness, pet hair, mold/mildew, and other unsanitary conditions. If the home had indeed been professionally cleaned and inspected, these issues would not have existed or would have been documented and addressed prior to our arrival.

  3. Unsafe Conditions and Maintenance Failures

  • Water Heater: The delay in resolving the hot water issue occurred because the property was not inspected prior to move-in, and Nest was unaware the unit had an electric tankless water heater. Nest sent plumbers twice, both unable to repair the issue due to its electrical nature. The water heater was not replaced as claimed.

  • Mold and Repairs: Mold was discovered growing under the kitchen sink and never addressed by Nest. We were forced to remediate it ourselves. Similarly, after the birth of our children, no meaningful repairs were performed, despite multiple visits by a contractor who addressed only superficial concerns.

  • Bathroom Door: The door fell on me twiceonce while protecting my infant. Nests contractor failed to resolve the underlying hazard, and any suggestion the door was pulled down is not only untrue but also offensive in light of the injury caused.

  • Fireplace: Contrary to Nest's claims, we were instructed not to use the fireplace unless we independently arranged and paid for an inspection, as the system had been converted from gas to wood and Nest had no confirmation of its code compliance. Thus, it was not usable during our tenancy.

  4. Refrigerator and Late Inspection Fee

  • Nest falsely claims they removed the second refrigerator. In truth, we personally arranged and paid for its removal.

  • We were charged a $100 late inspection fee, supposedly to cover a follow-up visit that never occurred. No refund was ever issued, which violates N.C. Gen ***** *****.

  5. Retaliation and Lease Non-Renewal
  Nest asserts the non-renewal was due to a pending sale. However, this notice was issued shortly after we made repeated maintenance complaints, suggesting a retaliatory motive in violation of 42-37.1. **** has not provided documentation of a signed sales agreement, nor any proof that the non-renewal was unrelated to our complaints.

  6. Security Deposit and Move-Out Charges

  • We thoroughly cleaned the home and patched any holes as instructed. Being charged for standard wear and tear and pre-approved patchwork contradicts both NCGS ***** and industry standards.

  • Several charges were only removed after we challenged themsuch as charges for grass growth weeks after move-out, as confirmed by Nests own timestamped inspection.

  • Charging nearly $15 for a lightbulb when lightbulbs were missing at move-in is excessive and inconsistent.

  7. Employee Name Use
  ***** claim that our use of a representatives full name is unlawful is without merit. The individual in question acted in a professional capacity, representing a business entity, and is not entitled to the same privacy protections as a private citizen. Furthermore, our statements were factual, non-malicious, and made in the context of a legitimate consumer complaint. There is no violation of Googles policy or any privacy statute under these circumstances, including N.C. Gen ***** 14-458.1, which is inapplicable.

  8. Conclusion and Request for Resolution
  We request:

  • A refund of all unjustified security deposit deductions;

  • A formal acknowledgment of violations under NCGS *****, *****, *****, *****, and 75-1.1;

  • Documentation of the alleged pre-move-in inspection and cleaning that contradicts our time-stamped evidence.

  We stand by every statement made in our complaint and reserve the right to pursue additional remedies under North Carolina landlord-tenant law and consumer protection statutes.

  
  

  
  
  Sincerely,
  
  Kapri *****

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are reporting negligence on Nest Managers Real Estate. We are a military family who attempted to rent our house with Nest. We PCS'd on September 12, 2024. They proposed a rental amount of $2700 per month. After signing, they proposed $2500 per month. Their "professional" pictures were taken on a cell phone. During the initial home inspection, they declined to see how to winterize the sprinklers. During inspection after departure, they left the security lights on outside the house. From Sep to Nov 24, we lowered the rent as far as $2200 due to no tenants. On Nov 12, 24, they asked us to advertise our house on our neighborhood's ******** page. We found that all websites, including theirs, advertised our house with an additional $199 HOA fee and total payment of $2764. They said we were wrong. They finally admitted their "marketing people" messed up the listing. They removed the fee on Nov 15, 24. On Nov 26, 24, our sprinkler water bill was high. A pipe busted due to not being winterized. Nest said winterization was the tenant's responsibility - we had no tenant - or our responsibility despite us living in **************** and hiring Nest to manage our property. On Dec 4, 2024, we received more excessive water use - on the house meter. We called Nest but no one answered the phone. We left a message and asked our neighbor to turn off the water outside and look under the house for leaks. He found the back door unlocked and the crawl space door left open. The day prior during a showing, Nest left the house unlocked and someone used the toilet, leaving the flapper open (or not checking that it functioned properly) resulting in water usage of ****** gallons. They denied doing any of it. We called a plumber, Nest waited a week to coordinate the repair and then they gave him the code to the lockbox without ******. They charged us $1150 for contract termination, claiming we did not show them any material negligence that was not corrected in 30 days.

  Customer Answer

  Date: 02/18/2025

  We are seeking resolution for the $1150 they charged us to terminate their contract. They are claiming that we attempted to get out of the contract with no cause. However, they were clearly negligent in their actions and in breach of their own contract. They should not be able to charge us $1150 when they were clearly negligent in their actions.

  Business Response

  Date: 03/20/2025

   

  At Nest Managers Real Estate, we take client concerns seriously and always operate with transparency and integrity. However, this complaint contains blatantly false claims that misrepresent our services and contractual obligations. We appreciate the BBB opening this complaint up to all to set the record straight with factual corrections.
  
  1. False Claim About Rental Pricing
   The suggested rental range was $2,450 - $2,500 per month, based on market analysis that was provided to the owner via email and telephone  
   At no point was $2,700 ever promised or advertised, and there is no documentation supporting this claim.
  
  2. False Claim About Winterization
   The owners were responsible for winterization, as per the signed management agreement (Page 5, Section 17).
   The owners had a landscaper responsible for winterization, and this was their responsibility to arrange.
   To now claim that Nest Managers was negligent in this matter is false, misleading and defamatory  
  
  3. False Claim About Security Lights
   The issue was reported via email on September 14, 2024, and was resolved within 72 hours.
   The home had multiple unlabeled switches, which required clarification from the owner.
   The complainants are falsely implying negligence when, in reality, the issue was addressed promptly and professionally.
  
  4. False Claim About Tenant Screening & Pricing
   The owners were asked if they would consider lowering the rent to $2,000 for a prospective tenant.
   The owners declined to go below $2,200, and no lease was ever signed at a lower price.
   Any suggestion that we made unauthorized pricing decisions is simply false and maliciously misleading  
  
  5. False Claim About ******** Promotion
   Nest Managers suggested posting the home in a private neighborhood ************** to increase exposure.
   This was completely optional and never a requirement.
   Nest Managers does not have access to private HOA **************s.
  
  6. False Claim About HOA Fee Listing
   The HOA fee was never listed on Nest Managers website.
   The fee appeared on third-party listing sites due to an MLS auto-fill error, which was corrected immediately upon discovery.
   Any claim that we deliberately misrepresented pricing is provably false.
  
  7. Contract Termination & Attempt to Evade Contractual Obligations
   The $1,150 termination fee was applied per the signed management contract.
   The complainants failed to provide any valid reason for early termination and are now making false claims in an attempt to avoid their contractual obligations.
   Their suggestion that we were in breach of contract is not supported by facts. 
  
  The complainants were also given an option to take advantage of Nest Managers Satisfaction Guarantee but denied the opportunity to do so  
  

   Blatant Defamation & Legal Implications

  The signed management agreement includes a defamation clause, which the complainants knowingly agreed to. Their public statements are not only false but are deliberately and maliciously misleading in an attempt to harm our business reputation.
  
  We take defamation seriously, and if these false allegations are not immediately corrected, we will explore all legal options available to protect our business and reputation.
  
  Nest Managers Real Estate operates with professionalism, integrity, and strict adherence to contract terms. The statements made in this complaint are provably false, and we will not allow misinformation to damage our reputation.
  
  If the complainants wish to address this matter in a professional and legal manner, they are welcome to contact us directly. Otherwise, we reserve the right to take appropriate legal action in response to this defamatory complaint.
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a property business. They up the rent every chance they get but they also charge us a fee to pay our rent. If we pay with debit card its a 35$ fee, money order a 35$ fee. This just started happening. They refuse to fix repairs that our needed and if they feel necessary to fix something they charge us for it although this is not in the lease for the repairs needed. They come up with new things to charge for on a regular basis. For example we are now just being charged for inspections. We have to inspect our own apartment and if we miss the inspection by any means we are charged 100$ fee. Its very terrible there and its a money racket

  Business Response

  Date: 05/22/2024

  Hello, the person who filed the complaint is a current resident of a property we manage. We have a portal set up for tenants to pay their rent online through the secure portal. It is our policy and in the tenant's handbook that if your payments are retuned after two (2) times for insufficient funds, you must pay your rent in the office with certified funds.  We do charge a convenience fee of $35.00 to process these payments in the office. This is what happened with this tenant.

  As part of our services for our owners, we offer quarterly inspections of their properties.  We send the tenants a link to provide pictures and provide us with a list of any issues in the home on the inspection report every six (6) months. We allow the tenants to provide this inspection report, so we don't have to inconvenience them by coming into their homes. If they do not provide the self-inspection, after numerous requests, they are charged a $100.00 missed inspection fee. All of our fees are listed in our Tenant's Handbook.

  I have reviewed our maintenance records for this tenant and every work order they have submitted has been addressed. We are only able to increase someone's rent when their annual lease is up for renewal, so we have not increased their rent at different times. 

  Please do not hesitate to contact us if we have not addressed all of their claims/issues. Thank you.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8 March 2024 To whom this may concern,I would like to file a complaint against Next Real Estate for failure to maintain the required living standards set forth by my rental agreement. Next Real Estate has failed to comply with the rental agreement requirements for completing maintenance issues. These issues started in June of 2022 and are still ongoing. My attempts to contact the Next Real Estate office have been met with much resistance and staling tactics. Below you will find pictures of the maintenance issues in questions and the contact information that I have been using for Next Real Eastate.

  Business Response

  Date: 03/11/2024

  Hello, we did not assume management of the apartment complex until after the date of June 2022. This tenant was already living in the unit when we assumed management. The issues the tenant is having were caused by the previous owner and management company. We have had to obtain multiple estimates for our owner as the repair costs exceeds our allowed approval amount. We are in the process of having the repairs in her unit addressed as we have just received approval from the owner for the repair costs. We are working very diligently to address issues in everyone's unit and hopefully in due time will have them all repaired to the tenant's satisfaction. Thank you.

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I rented a propertyfrom this company from July 2021-July 2023. During this time we had many issues with the home go unanswered for months, including issues related to potential health concerns such as black mold and issues that greatly affected our quality of life such as months long plumbing issues. During this time, we reported these issues in the manners requested by the company and also called numerous times, sometimes daily for weeks, in order to have the issues addressed. Any time a technician was sent to address an issue, the problem was rarely solved on the first attempt and required us to resubmit many issues for other technicians to handle. At the same time, we understood the property to be close to 100 years old and have issues related to the age of the house. It was rented to us as-is, which we accepted. Any issue that came up during our time there was reported in a timely manner. We have since moved to **********, but upon move out, we were informed we would be liable for damages and issues that were either present upon our move-in of were otherwise reported during our time there. We do not seek to be reimbursed for any amount, though getting our security deposit back would be nice. We would, however, like to report these egregious and predatory practices that do not fall under the category of reasonable and hope that others will be informed of the risks associated with renting from a company that does nothing to protect or serve its residents and claims proudly on their website that they work for the benefit of property owners only.

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to respond to **************** concerns regarding his tenancy.
  
  
  Were truly sorry to hear that his experience fell short of expectations. Timely maintenance and clear communication are priorities for our team. According to our records, maintenance requests submitted through the tenant portal were addressed and vendors were dispatched accordingly. That said, some repairsparticularly those involving plumbing or older systemscan require multiple visits to fully resolve. With regard to mold, we did not receive a formal work order or written notification during the lease. Had we been alerted, we would have responded promptly in accordance with our health and safety protocols.
  
  
  The home was rented in as-is condition, which was acknowledged in the lease. Tenants are provided the opportunity to complete a move-in inspection within three days of receiving keys to document any pre-existing conditions. In this case, that inspection was not submitted, which limited our ability to verify discrepancies at move-out.
  
  
  All move-out charges were assessed based on the homes condition at departure and in accordance with the signed lease agreement.
  
  
  We appreciate Mr. ****** feedback and sincerely wish him the very best in his new home.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 20653747
  
  I am rejecting this response because: It is meaningless and doesnt address reality.
  

  I know nothing will come from this and dont have time or energy to devote to this, but I wish it actually mattered what tenants thought about places like this. That Nest and its employees are able to throw up their hands and shrug about numerous, serious communicated issues within properties they allow people to rentwhile doing the absolute bare minimum required to maintain themand suffer zero consequences is beyond sickening and sad. But unless I somehow provide audiovisual proof of every conversation and documented proof of every email/text/maintenance request response, I will never be able to get anything done in a positive way for future tenants. 

  Truly the most horrible group of folks Ive ever had the displeasure of renting from or communicating with for any reason. I wish everyone at **** the worst. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking that the BBB help me get a refund in the money I have sent nest management. I applied with them to get a rental. On their website, it states that they will "check with current landlord", but it does not indicate that the current landlord has to complete an online form.I paid 2, $60 application fees, one for myself and my spouse. As well as 2 Pet fees, as they require that you complete a pet account, both costs $25. They refuse to process the application without the pet fee being paid first.After applying and paying all of our application fees totaling $170, they sent my current landlord an email for rental verification. My current landlords company policy is not to complete documentation for other companies but to send them a copy of the rental ledger. On this ledger it shows all of my on time payments and my security deposit. I have even spoken with nest who states that they verbally talked with my management office, and this is not sufficient.I feel that it is clear that my rental history has been verified with the provided documentation but Nest refuses to let me move forward with my rental application process. I have texts with Nest to verify all of this.

  Business Response

  Date: 06/22/2023

  We are truly sorry that ****************** had such a negative experience with our company. We do our best to process each application in a timely and effective manner.  Our goal is to never intentionally upset a potential applicant or lose a client. However, we must abide by the rules and regulations of Fair Housing Laws that are Federally mandated.
  
  Within those Federally mandated laws it states that we must process each application the same.  Because of this requirement to maintain consistency and an adherence to strict standards, we sometimes face negative feedback when we cannot and also when we refuse make accommodations.  Although this is often not understood nor preferred by potential tenants, our owners appreciate our strict standards and dedication to our processes.

  Our rental screening process can be found on our website located here:  *****************************************************
  
  Within this link under "Nest Managers Rental Criteria," you will see that we must receive a written verification from a previous landlord.  Our office does not accept a tenant ledger as it does not answer all of the questions that are asked within this verification.
  
  We would be in violation of the Fair Housing Laws if we required a written rental verification from all of our other applicants and made an exception for *******************
  
  We do regret that ****************** felt the need to file a complaint with you instead of contacting our office directly. Our Broker in Charge would have been more than happy to have this discussion with her when the events occurred over a month ago.
  
  We are happy that ****************** found a home to rent and wish her the best in the future.

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20131409
  
  I am rejecting this response because:
  

  I have text messages with Nest voicing my concerns regarding this. A ledger shows EVERY ONE TIME PAYMENT and verifies my apartment rental history.  Nest also made an assumption that I found a new home, I did not. 

  The websit list that written verification from a landlord is required but the site does not indicate in what fashion this is. A written ledger is a written document used by my apartment for verification. They do not complete emailed questionnaires. Please see the attached screenshot from nest managements website. 

  Sadly, I did feel the need to go to the BBB with this complaint. When requesting simple information from Nest with my application status and requirements I actually had an employee tell me "I dont know if a ledger will be accepted." 

  I am still requesting a refund as I had written verification of my rental history and was still not assisted with finding a rental.

  
  Sincerely,
  
  ***************************